-----

As an intelligence-driven and a threat-focused national security organization with

both intelligence and law enforcement responsibilities, the mission of the Federal

Bureau of Investigation (FBI) is to protect and defend the United States against

terrorist and foreign intelligence threats, to uphold and enforce the criminal laws

of the United States, and to provide leadership and criminal justice services to

federal, state, municipal, and international agencies and partners.

The mission of the Internet Crime Complaint Center (IC3) is to provide the public

with a reliable and convenient reporting mechanism to submit information to the

FBI concerning suspected Internet-facilitated criminal activity and to develop

effective alliances with industry partners. Information is processed for

investigative and intelligence purposes for law enforcement and public

awareness.

The mission of the National White Collar Crime Center (NW3C) is to provide

training, investigative support and research to agencies and entities involved

in the prevention, investigation and prosecution of economic and high-tech

crime. While NW3C has no investigative authority itself, its job is to help law

enforcement agencies better understand and utilize tools to combat economic

and high-tech crime. NW3C has other sections within its organization, including

Training (in Computer Crime, Financial Crime and Intelligence Analysis),

Research, and Investigative Support Services. NW3C is funded by an annual

congressional appropriation through the Bureau of Justice Assistance (BJA).


-----

#### Table of Contents

###### Introduction ....................................................................................................................................................... 4

 History of the IC3 .............................................................................................................................................. 5

 How it Works ..................................................................................................................................................... 6

 2014 Overall Statistics ..................................................................................................................................... 8

 2014 Complainant Demographics .................................................................................................................. 9

 2014 Frequently Reported Internet Crimes.................................................................................................. 10

 Trends.............................................................................................................................................................. 15

 Operation Wellspring Initiative ....................................................................................................................... 17

 IC3 Database Remote Access ....................................................................................................................... 18

 Conclusion....................................................................................................................................................... 19

 Appendix I: Complainant Statistics ................................................................................................................ 20

 Appendix II: State by State Statistics ............................................................................................................. 24

 Appendix III: 2014 Frequently Reported Internet Crimes Demographics ................................................... 41

 Appendix IV: 2014 Scam Alerts and Public Service Announcements ......................................................... 43

 Appendix V: Online Crime Prevention Tips .................................................................................................... 44

 Appendix VI: Six Month Statistics by Crime Type June 1, 2014 – December 31, 2014 ............................ 47


-----

#### 2014 Internet Crime Report

 Introduction

2014 was a productive year for the FBI’s Internet Crime Complaint Center (IC3). On May 10, 2014 at 9:20 AM, the
IC3 received its three millionth complaint online!

In 2014, the IC3 received 269,422 complaints with an adjusted dollar loss of $800,492,073[1]. On average,
approximately 22,000 complaints were received each month. Internet crime has become a global issue with the
sophistication of online criminal techniques and overlapping jurisdictional boundaries. The IC3 remains
dedicated to meet the needs of law enforcement worldwide.

The 2014 Internet Crime Report highlights the IC3’s efforts to prevent and reduce the prevalence and impact of
Internet crimes, and reveals at least two budding Internet crime trends. First, the increased use of social media
has provided a quintessential goldmine of personal data for perpetrators. More victims are submitting
complaints documenting how social media was utilized to perpetrate frauds, or indicating the perpetrator
initiated a relationship through social engineering. Second, the emerging popularity of virtual currency has
attracted perpetrators, who are capitalizing on the vulnerabilities of the digital currency systems.

Due to the evolving nature of Internet crime and criminals achieving new levels of sophistication, the IC3 has
developed a more streamlined approach to reviewing, categorizing and analyzing complaints, which allows for
new trends to be recognized more quickly.

1 Method of evaluating loss amounts: The IC3 staff reviewed complaints reporting a loss of greater than $100,000. Analysts
converted losses reported in foreign currencies to U.S. dollars. Reported losses greater than $100,000 for which the complaint information did
not support the loss amount were excluded from the statistics.


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 4


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#### History of the IC3

In May 2000, the IC3 was established as a center to receive complaints of Internet crime. In June 2007, the IC3
received its one millionth. In November 2010, the IC3 received its two millionth complaint, and in May 2014, the
IC3 reached the three million complaint milestone. Over the last five years, the IC3 received an average of nearly
300,000 complaints per year. The complaints consisted of a wide array of Internet scams affecting victims of all
nationalities, ages, backgrounds, educational levels, and socio-economic levels.


### 3,175,611
#### Complaints Reported to IC3
 Since Inception


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 5


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#### How it Works

In an interconnected world, the IC3 plays a critical role in our nation’s effort to reduce the amount of economic
loss by Internet crime. One can view the IC3’s role in combating Internet crime as a part of an intricate puzzle.

Millions of people in the United States are victims of Internet crimes each year. Only an estimated 15 percent of
the nation's fraud victims report their crimes to law enforcement[2], while the IC3 estimates less than 10 percent of
victims file directly through ww.ic3.gov. Detection is the cornerstone of the larger Internet crime picture.

2 http://www.justice.gov/usao-wdwa/victim-witness/victim-info/financial fraud


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 6


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Victims are encouraged by law enforcement to file a complaint online at www.ic3.gov. Complainants are asked
to document accurate and complete information related to the Internet crime, as well as any other relevant
information necessary to support the complaint. In addition to reporting the crime, complainants should take
steps to mitigate further loss. Victims can take actions such as contacting banks, credit card companies and/or the
credit bureaus to block accounts, freeze accounts, dispute charges, or attempt recovery of lost funds. Victims
should be diligent in reviewing credit reports to dispute any unauthorized transactions and consider credit
monitoring services.

The IC3 is well positioned to be the central point for Internet crime victims to report and to alert the appropriate
agencies of suspected criminal Internet activity. The IC3 reviews and analyzes data submitted through its
website, and produces intelligence products to highlight emerging threats and new trends. Public service
announcements (PSAs), scam alerts, and other fraud trend publications are routinely posted to the www.ic3.gov.
As more people become aware of Internet crimes and the methods utilized by criminals, potential victims are
equipped with a broader understanding of the dangers associated with Internet activity and are in a better
position to avoid falling prey to schemes online.

One of the largest pieces of the puzzle falls into place when the IC3 aggregates related complaints to build
referrals which are forwarded to local, state, federal and international law enforcement agencies for potential
investigation. If law enforcement conducts an investigation and determines a crime has been committed, legal
action may be brought against the perpetrator. Each and every piece of this puzzle is necessary to assist law
enforcement in stopping Internet crime


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 7


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#### 2014 Overall Statistics


21,751

20,888

22,715

22,042

21,140

21,947

24,521

24,076

23,354

22,847

21,009

23,132


###### Average Dollar Loss
 Overall $2,971


###### Complaints Reporting a Loss
 123,684


###### Average Dollar Loss
 for Complaints Reporting Loss
 $6,472


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 8


###### Number of Visitors to www.ic3.gov 
 55,619,935


###### Total Losses
 Reported $800,492,073


-----

#### 2014 Complainant Demographics

###### Gender Count Percentage Age Count Male 140,229 52.05% Under 20 9,442 Female 129,193 47.95% 20-39 104,999
 40-59 110,341

 60 & Over 44,640

#### Top 10 States by Count: Victim Complainants

 Top 5 Countries by Count: Victim Complainants

|Gender|Count|Percentage|
|---|---|---|
|Male|140,229|52.05%|
|Female|129,193|47.95%|

|Age|Count|Percentage|
|---|---|---|
|Under 20|9,442|3.51%|
|20-39|104,999|38.97%|
|40-59|110,341|40.95%|
|60 & Over|44,640|16.57%|


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 9


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#### 2014 Frequently Reported Internet Crimes

 Auto Fraud

The IC3 receives numerous complaints related to auto fraud scams. Although there are variations, the typical
scam involves a consumer finding a vehicle on a legitimate website which is often below market value. The
fraudster claims they must sell the vehicle quickly because they are relocating for work or being deployed by the
military and are in need of money. The criminal refuses to meet in person, will not allow an inspection of the
vehicle, and often attempts to rush the sale. To make the deal appear legitimate, the criminal instructs the victim
to wire full or partial payment to a third-party agent and to fax the payment receipt to the seller as proof of
payment. The fraudster keeps the money but does not deliver the vehicle. See Appendix III for a full breakdown
of the demographics captured for this scheme.


$6,251,779

$16,698,529

$7,374,290

$16,963,896

$3,734,843

$5,199,319


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 10


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#### Government Impersonation E-mail Scam

The IC3 receives complaints containing names of various government agencies and high-ranking government
officials being used in spam attacks in an attempt to defraud consumers. In 2014, the IC3 received approximately
16 complaints per day of this type. With an average adjusted loss of approximately $1,450 per complaint, victims
reported losing more than $23,200 in total to this scam every day. Scammers often pose as government or law
enforcement officials to give them an appearance of authority, making it easier to convince unsuspecting victims
to give their personal information. Complaints spoofing the name of Attorney General Eric Holder and FBI
Director James Comey encompass a large part of the government impersonation e-mail scams. It is important to
note government agencies do not send unsolicited e-mails. See Appendix III for a full breakdown of the
demographics captured for this scheme.


$653,749

$1,720,788

$2,377,736

$1,314,797

$337,573

$602,260

$3,953,172

$70,845

$69,981

$233,175


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 11


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#### Intimidation/Extortion Scam

Intimidation and extortion scams use demands for money or property through undue exercise of authority,
including threats of physical harm, criminal prosecution, or public exposure.

Payday loans, also known as cash advance loans or deferred-deposit check loans, are usually short-term loans
with a high interest rate, and are among the most abundant type of extortion scams reported. The various
organizations offer loans as a quick solution to an individual’s financial problems. The loans can be obtained
with very little paperwork, require no background check, and are often advertised as having no credit
restrictions. Criminals are capitalizing on the vulnerabilities of people in financial trouble.

The payday loan scheme involves receiving a call or e-mail notifying a loan is delinquent and must be paid in full
to avoid legal consequences. The fraudster purports to be a representative of a legitimate agency and claims to be
collecting debts for a specific company. The scammer usually has accurate victim information, including social
security number, dates of birth, address, employer information, bank account numbers, and names and telephone
numbers of relatives and friends. The scammer relentlessly calls or e-mails the victim's home, cell phone, and
place of employment. The scammer refuses to provide any details of the alleged payday loans and becomes
abusive when questioned. Victims are threatened with legal actions, arrests, and in some cases physical violence
if they refuse to pay. See Appendix III for a full breakdown of the demographics captured for this scheme.


$5,293,457

$4,199,453

$3,073,695

$2,155,373

$375,227

$1,249,035


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 12


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#### Real Estate Fraud

The use of rental scams by fraudsters was prevalent in 2014. Criminals exploit legitimate online ads listing homes
for sale or rent, and repost the ads in an effort to redirect traffic to the subjects. The houses are usually listed
below-market rental rates to immediately attract potential victims. Scammers typically e-mail the victim stating
they have to leave the area quickly due to employment or volunteer work. Some subjects claim they left the
United States for missionary or contract work in another country. Victims are typically instructed to wire funds
through a wire transfer service. Victims may be asked to fill out credit applications and provide personal
identifying information. See Appendix III for a full breakdown of the demographics captured for this scheme.


## Real Estate Fraud  Total Losses Reported 

###### $3,235,036

Male 49 and Under

Female 49 and Under

###### $12,598,388

Male and Female 50 and Over

###### $3,966,747


###### $3,235,036

 $12,598,388 $3,966,747


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 13


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#### Confidence Fraud/Romance Scam

In 2014, the IC3 received numerous complaints regarding confidence fraud and romance scams where the subject
assumed the identities of military personnel. These schemes involve scammers pretending to seek
companionship or romance online. Victims of these scams believe they are in a relationship with someone who is
honest and trustworthy without meeting them in person. Criminals search dating websites, chat rooms, and
social media websites for personally identifiable information, and use well-rehearsed scripts to attract potential
victims. The criminals present convincing scenarios involving family tragedies, severe life circumstances, and
other hardships in an attempt to solicit money.  See Appendix III for a full breakdown of the demographics
captured for this scheme.


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 14


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#### Trends

 Social Media: A Popular Platform for Criminals

Over the last decade, the growth and popularity of social media has increased. Social media has revolutionized
the way people interact with others and has become an integral part of life for people of all ages. Criminals have
exploited social media by phishing for unwary users to fall victim to their scams. The IC3 complaint data shows
12% of the complaints submitted in 2014 contained a social media aspect. Complaints involving social media
have quadrupled over the last five years. In most cases, victim’s personal information was exploited through
compromised accounts or social engineering.


_"115174897 Copyright David Evison, 2015_
_Used under license from Shutterstock.com”_


Some of the fraudulent methods identified by the IC3 include:

  - **Click-jacking - Concealing hyperlinks beneath legitimate clickable content which, when clicked, causes a**
user to unknowingly perform actions, such as downloading malware, or sending personal information to
a website. Numerous click-jacking scams have employed “Like” and “Share” buttons on social
networking websites. Research other ways to use your browser options to maximize security.

  - **Doxing - Publicly releasing a person’s identifying information online without authorization. Caution**
should be exercised by users when sharing or posting information about themselves, family, and friends.

  - **Pharming - Redirecting users from legitimate websites to fraudulent ones for the purpose of extracting**
confidential data. Type in an official website, instead of “linking” to it from an unsolicited source.

#### Popular Virtual Currency Schemes

In 2014, virtual currency schemes reported to the IC3 more than doubled from the previous year. Bitcoin,
Litecoin, and Peercoin, just to name a few, are popular types of virtual currencies, also known as CryptoCurrency, which can be used as an accepted form of payment at many online businesses. As this type of currency
becomes more popular, criminals have comprised new ways of capitalizing on this market, bilking millions of
dollars from victims around the globe.


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 15


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_"176573198 Copyright Julia Zakharova, 2015_
_Used under license from Shutterstock.com"_


Popular crypto-currency scams reported to the IC3 in 2014:

  - Victims not receiving their crypto-currency mining equipment or mining contracts after they paid for
them.  Crypto-Currency mining is the process of producing crypto or virtual currencies using computers.
Computers are used to solve mathematical equations, generating crypto-coins.

  - Victims sending high performance computers to crypto-mining datacenters to join others in a mining
pool, only to be scammed by the operators. The losses included damages to computers during transit,
receiving little or no crypto-coins from joining the datacenter pool, or having their computer stolen.

  - Other victims have reported hacking of their virtual wallets, and then being blackmailed to get their
money back.

With crypto-currency becoming more popular, users need to educate themselves to fully understand the risks of
this type of digital monetary system.

#### Business E-mail Compromise

The Business E-mail Compromise is defined as a sophisticated scam targeting businesses working with foreign
suppliers and/or businesses which regularly perform wire transfer payments.

The IC3 began receiving complaints describing Business E-mail Compromise scams in 2010. Victims at the time
identified themselves as United States based businesses which had long term working relationships with Asian
suppliers. Victims were instructed through spoofed e-mails, intercepted facsimiles or telephone communications
to change invoice remittance payments to fraudulent locations, usually banks located in Asia. The scam began to
evolve in 2013 when victims indicated the e-mail accounts of Chief Executive Officers or Chief Financial Officers
of a targeted business were hacked or spoofed, and wire payments were requested to be sent to fraudulent
locations, again usually in Asia. The Business E-mail Compromise scam continued to evolve, and in 2014, victim
businesses reported having personal e-mails compromised and multiple fraudulent requests for payment sent to
vendors identified from their contact list.

Business E-mail Compromise is linked to other types of criminal activity including romance, lottery, employment,
and check scams. Victims of these scams may be used to unknowingly transfer fraudulent funds on behalf of the
perpetrators. In 2014, the IC3 received 2,417 Business E-mail Compromise complaints with a total reported loss of
$226 million dollars.


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 16


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#### Operation Wellspring Initiative

The IC3 receives thousands of Internet related fraud
complaints per month from the general public which
do not meet federal investigative thresholds. These
complaints are archived in
the IC3 database and are
exploited as a source of

_of information and I always find additional_

significant tactical and
strategic intelligence
associated with computer
intrusions and other
Internet-facilitated crimes. _aware of. The IC3 has provided me with_
The IC3 complaints are
used as a source of
continuous supply, or _rightful owner. "_
“wellspring” of Internet
related fraud cases, which
can be worked by state
and local law enforcement agencies through the
FBI’s Cyber Task Forces.

In August 2013, the IC3 launched a pilot project to
establish a national platform for the investigation
and intelligence sharing of Internet crimes. The pilot
project was named “Operation Wellspring.”


The Wellspring pilot was launched with the Salt
Lake City FBI Cyber Task Force in partnership with
the Utah Department of Safety. In 2014, Wellspring

was expanded to Dallas, TX
and San Diego, CA.

During 2014, the IC3
provided 40 referral
packages to Wellspring
offices with information
pertaining to 1,619 victims
with almost $3.8 million in
losses. There are currently
15 open investigations as a

Sergeant Jeff Plank result of Operation
Utah Department of Public Safety Wellspring and an

additional six potential
cases were referred to
state/local law enforcement offices. The IC3 plans to
invite other field offices to participate based on the
demonstrated accomplishments of the pilot offices.


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 17


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#### IC3 Database Remote Access

The IC3 has expanded the remote search capabilities of the IC3 database by making it available to all sworn law
enforcement through the FBI’s Law Enforcement Enterprise Portal (LEEP). LEEP is a gateway providing law
enforcement agencies, intelligence groups, and criminal justice entities access to beneficial resources.

This web-based access provides users the ability to aggregate victims and losses to substantiate criminal activity
with the office’s area of jurisdiction, and to enhance the development of cases.


_“I can tell you that I did find remote query very useful_
_in identifying all complaints related to Indiana. On_
_several occasions, I used a raw IC3 report to generate_
_a finished intelligence product, which was then used_
_to open an investigation”_

_“I think over the past two years we opened at least 9_
_cases off of IC3 reporting; in one instance it provided_
_us an opportunity to use an investigative technique_
_which resulted in the identification of a hacker_
_located overseas”_

Bill Puller
FBI Indianapolis


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 18


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#### Conclusion

Throughout 2014, the IC3 supported law enforcement in their investigations of Internet-related crimes.

The IC3 used the 269,422 complaints received in 2014 for analysis, and extracted pertinent information to provide
to law enforcement, produced intelligence reports, and published numerous scam alerts and PSAs. The IC3
contributed to the efforts of combating Internet crime by disseminating over 1,500 referrals to law enforcement
agencies. Many of these referral packages included numerous complaints and covered a wide variety of Internet
schemes.

Complaints received and reviewed during 2014, revealed the growing impact social media has had on Internet
crime and the emergence of virtual currency transactions. Additionally, the Business E-mail Compromise scam
emerged as being linked to a myriad of fraud schemes.

The IC3 focused on FBI Cyber Task Forces through Operation Wellspring and saw many successes in 2014. The
IC3 plans to expand this initiative in the coming year to invite additional FBI field offices to participate.


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 19


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#### Appendix I: Complainant Statistics

 Complainant Statistics by State*

Rank State Percent Rank State Percent

1 California 12.54% 27 Louisiana 0.97%

2 Florida 7.56% 28 Alaska 0.96%

3 Texas 6.87% 29 Kentucky 0.95%

4 New York 5.85% 30 Connecticut 0.93%

5 Pennsylvania 3.30% 31 Arkansas 0.83%

6 Illinois 3.14% 32 Oklahoma 0.82%

7 Virginia 2.88% 33 Utah 0.74%

8 New Jersey 2.85% 34 Kansas 0.68%

9 Washington 2.59% 35 New Mexico 0.61%

10 Ohio 2.48% 36 Iowa 0.59%

11 Arizona 2.45% 37 Mississippi 0.53%

12 North Carolina 2.32% 38 West Virginia 0.44%

13 Georgia 2.31% 39 Idaho 0.43%

14 Maryland 2.30% 40 Hawaii 0.41%

15 Michigan 2.28% 41 New Hampshire 0.37%

16 Colorado 2.01% 42 Nebraska 0.36%

17 Massachusetts 1.70% 43 District of Columbia 0.33%

18 Indiana 1.66% 44 Delaware 0.33%

19 Tennessee 1.59% 45 Maine 0.29%

20 Nevada 1.51% 46 Montana 0.28%

21 Missouri 1.41% 47 Rhode Island 0.24%

22 Wisconsin 1.31% 48 Wyoming 0.23%

23 Alabama 1.30% 49 Vermont 0.15%

24 Oregon 1.18% 50 North Dakota 0.15%

25 Minnesota 1.17% 51 South Dakota 0.14%

26 South Carolina 1.15%

_*Note: This percentage is based on the total number of complaints from each state and the District of_
_Columbia. The percentages include complaints listing dollar loss amounts and complaints reporting no_
_dollar loss. Also, 9.53% (23,507) of the complainants did not provide location information. Statistics were_
_rounded to the nearest hundredth percent._

|Rank|State|Percent|Rank|State|Percent|
|---|---|---|---|---|---|
|1|California|12.54%|27|Louisiana|0.97%|
|2|Florida|7.56%|28|Alaska|0.96%|
|3|Texas|6.87%|29|Kentucky|0.95%|
|4|New York|5.85%|30|Connecticut|0.93%|
|5|Pennsylvania|3.30%|31|Arkansas|0.83%|
|6|Illinois|3.14%|32|Oklahoma|0.82%|
|7|Virginia|2.88%|33|Utah|0.74%|
|8|New Jersey|2.85%|34|Kansas|0.68%|
|9|Washington|2.59%|35|New Mexico|0.61%|
|10|Ohio|2.48%|36|Iowa|0.59%|
|11|Arizona|2.45%|37|Mississippi|0.53%|
|12|North Carolina|2.32%|38|West Virginia|0.44%|
|13|Georgia|2.31%|39|Idaho|0.43%|
|14|Maryland|2.30%|40|Hawaii|0.41%|
|15|Michigan|2.28%|41|New Hampshire|0.37%|
|16|Colorado|2.01%|42|Nebraska|0.36%|
|17|Massachusetts|1.70%|43|District of Columbia|0.33%|
|18|Indiana|1.66%|44|Delaware|0.33%|
|19|Tennessee|1.59%|45|Maine|0.29%|
|20|Nevada|1.51%|46|Montana|0.28%|
|21|Missouri|1.41%|47|Rhode Island|0.24%|
|22|Wisconsin|1.31%|48|Wyoming|0.23%|
|23|Alabama|1.30%|49|Vermont|0.15%|
|24|Oregon|1.18%|50|North Dakota|0.15%|
|25|Minnesota|1.17%|51|South Dakota|0.14%|
|26|South Carolina|1.15%||||


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 20


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#### Complainant Loss by Victim State*

Rank State Loss Percent Rank State Loss

1 California $131,363,796 19.51% 27 Oklahoma $6,240,131

2 Florida $52,544,107 7.80% 28 Utah $6,172,314

3 Texas $50,116,593 7.44% 29 Louisiana $5,868,218

4 New York $47,150,859 7.00% 30 Alabama $5,529,072

5 Arizona $25,399,954 3.77% 31 Kentucky $5,342,414

6 Pennsylvania $20,806,848 3.09% 32 Kansas $4,378,440

7 Illinois $20,685,294 3.07% 33 New Mexico $4,177,508

8 New Jersey $19,232,722 2.86% 34 Arkansas $3,972,610

9 Virginia $16,571,859 2.46% 35 Nebraska $3,785,798

10 Georgia $15,847,730 2.35% 36 Idaho $3,380,639

11 Washington $14,780,493 2.19% 37 New Hampshire $3,025,825

12 North Carolina $13,362,999 1.98% 38 Iowa $2,687,857

13 Michigan $12,407,668 1.84% 39 Mississippi $2,580,678

14 Ohio $12,345,292 1.83% 40 Hawaii $2,497,141

15 Massachusetts $12,309,742 1.83% 41 Delaware $2,434,469

16 Nevada $12,294,762 1.83% 42 West Virginia $2,330,137

17 Colorado $11,487,488 1.71% 43 District of Columbia $1,551,758

18 Connecticut $11,478,793 1.70% 44 Rhode Island $1,525,758

19 Minnesota $9,441,547 1.40% 45 North Dakota $1,495,117

20 Wisconsin $9,235,027 1.37% 46 Alaska $1,273,764

21 Oregon $9,178,386 1.36% 47 Wyoming $1,236,741

22 South Carolina $9,077,367 1.35% 48 Vermont $1,165,746

23 Maryland $9,009,877 1.34% 49 South Dakota $1,023,368

24 Missouri $7,156,094 1.06% 50 Montana $847,657

25 Tennessee $6,453,385 0.96% 51 Maine $843,184

26 Indiana $6,264,190 0.93%

**_*Note: Percentages are based on the total losses reported from all states and the District of Columbia. Of the_**
_complaints, 23,507 (with a loss amount of $32,010,223) did not provide location information. Statistics were_
_rounded to the nearest hundredth._

|Rank|State|Loss|Percent|Rank|State|Loss|Percent|
|---|---|---|---|---|---|---|---|
|1|California|$131,363,796|19.51%|27|Oklahoma|$6,240,131|0.93%|
|2|Florida|$52,544,107|7.80%|28|Utah|$6,172,314|0.92%|
|3|Texas|$50,116,593|7.44%|29|Louisiana|$5,868,218|0.87%|
|4|New York|$47,150,859|7.00%|30|Alabama|$5,529,072|0.82%|
|5|Arizona|$25,399,954|3.77%|31|Kentucky|$5,342,414|0.79%|
|6|Pennsylvania|$20,806,848|3.09%|32|Kansas|$4,378,440|0.65%|
|7|Illinois|$20,685,294|3.07%|33|New Mexico|$4,177,508|0.62%|
|8|New Jersey|$19,232,722|2.86%|34|Arkansas|$3,972,610|0.59%|
|9|Virginia|$16,571,859|2.46%|35|Nebraska|$3,785,798|0.56%|
|10|Georgia|$15,847,730|2.35%|36|Idaho|$3,380,639|0.50%|
|11|Washington|$14,780,493|2.19%|37|New Hampshire|$3,025,825|0.45%|
|12|North Carolina|$13,362,999|1.98%|38|Iowa|$2,687,857|0.40%|
|13|Michigan|$12,407,668|1.84%|39|Mississippi|$2,580,678|0.38%|
|14|Ohio|$12,345,292|1.83%|40|Hawaii|$2,497,141|0.37%|
|15|Massachusetts|$12,309,742|1.83%|41|Delaware|$2,434,469|0.36%|
|16|Nevada|$12,294,762|1.83%|42|West Virginia|$2,330,137|0.35%|
|17|Colorado|$11,487,488|1.71%|43|District of Columbia|$1,551,758|0.23%|
|18|Connecticut|$11,478,793|1.70%|44|Rhode Island|$1,525,758|0.23%|
|19|Minnesota|$9,441,547|1.40%|45|North Dakota|$1,495,117|0.22%|
|20|Wisconsin|$9,235,027|1.37%|46|Alaska|$1,273,764|0.19%|
|21|Oregon|$9,178,386|1.36%|47|Wyoming|$1,236,741|0.18%|
|22|South Carolina|$9,077,367|1.35%|48|Vermont|$1,165,746|0.17%|
|23|Maryland|$9,009,877|1.34%|49|South Dakota|$1,023,368|0.15%|
|24|Missouri|$7,156,094|1.06%|50|Montana|$847,657|0.13%|
|25|Tennessee|$6,453,385|0.96%|51|Maine|$843,184|0.13%|
|26|Indiana|$6,264,190|0.93%|||||


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 21


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#### Complainant Statistics by Country*

Rank State Complaints Percent Rank State Complaints Percent

1 United States 246,620 91.54% 26 Russian Federation 190 0.07%

2 Canada 4,074 1.51% 27 Hong Kong 190 0.07%

3 United Kingdom 2,103 0.78% 28 Argentina 172 0.06%

4 India 2,094 0.78% 29 Belgium 163 0.06%

5 Australia 1,423 0.53% 30 Ireland 163 0.06%

6 France 896 0.33% 31 Columbia 162 0.06%

7 Puerto Rico 528 0.20% 32 Japan 162 0.06%

8 Brazil 515 0.19% 33 Greece 161 0.06%

9 Mexico 475 0.18% 34 Portugal 154 0.06%

10 China 458 0.17% 35 Romania 151 0.06%

11 South Africa 434 0.16% 36 Denmark 135 0.05%

12 Germany 395 0.15% 37 Norway 133 0.05%

13 Philippines 393 0.15% 38 Thailand 129 0.05%

14 Netherlands 297 0.11% 39 Switzerland 126 0.05%

15 Spain 290 0.11% 40 Indonesia 120 0.04%

16 New Zealand 289 0.11% 41 Turkey 117 0.04%

17 Pakistan 250 0.09% 42 Poland 115 0.04%

18 United Arab Emirates 249 0.09% 43 Afghanistan 111 0.04%

19 Israel 243 0.09% 44 Republic of Korea 106 0.04%

20 Malaysia 240 0.09% 45 Egypt 95 0.04%

21 Sweden 239 0.09% 46 Finland 85 0.03%

22 Italy 232 0.09% 47 Bulgaria 84 0.03%

23 Singapore 231 0.09% 48 Chile 80 0.03%

24 Nigeria 215 0.08% 49 Ukraine 74 0.03%

25 Saudi Arabia 215 0.08% 50 Venezuela 72 0.03%

**_*Note: This total of complaints represents the top 50 countries reporting to the IC3. This total includes_**
_complaints listing dollar loss amounts and complaints reporting no dollar loss. Statistics were rounded to_
_the nearest hundredth percent. The top 50 countries represent 99% of the complaints received._

|Rank|State|Complaints|Percent|Rank|State|Complaints|Percent|
|---|---|---|---|---|---|---|---|
|1|United States|246,620|91.54%|26|Russian Federation|190|0.07%|
|2|Canada|4,074|1.51%|27|Hong Kong|190|0.07%|
|3|United Kingdom|2,103|0.78%|28|Argentina|172|0.06%|
|4|India|2,094|0.78%|29|Belgium|163|0.06%|
|5|Australia|1,423|0.53%|30|Ireland|163|0.06%|
|6|France|896|0.33%|31|Columbia|162|0.06%|
|7|Puerto Rico|528|0.20%|32|Japan|162|0.06%|
|8|Brazil|515|0.19%|33|Greece|161|0.06%|
|9|Mexico|475|0.18%|34|Portugal|154|0.06%|
|10|China|458|0.17%|35|Romania|151|0.06%|
|11|South Africa|434|0.16%|36|Denmark|135|0.05%|
|12|Germany|395|0.15%|37|Norway|133|0.05%|
|13|Philippines|393|0.15%|38|Thailand|129|0.05%|
|14|Netherlands|297|0.11%|39|Switzerland|126|0.05%|
|15|Spain|290|0.11%|40|Indonesia|120|0.04%|
|16|New Zealand|289|0.11%|41|Turkey|117|0.04%|
|17|Pakistan|250|0.09%|42|Poland|115|0.04%|
|18|United Arab Emirates|249|0.09%|43|Afghanistan|111|0.04%|
|19|Israel|243|0.09%|44|Republic of Korea|106|0.04%|
|20|Malaysia|240|0.09%|45|Egypt|95|0.04%|
|21|Sweden|239|0.09%|46|Finland|85|0.03%|
|22|Italy|232|0.09%|47|Bulgaria|84|0.03%|
|23|Singapore|231|0.09%|48|Chile|80|0.03%|
|24|Nigeria|215|0.08%|49|Ukraine|74|0.03%|
|25|Saudi Arabia|215|0.08%|50|Venezuela|72|0.03%|


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 22


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#### Complainant Loss by Victim Country*

Ran State Loss Percent Rank State Loss Percent
k

1 United States $672,080,323 83.96% 26 Taiwan $1,213,619 0.15%

2 Canada $11,838,789 1.48% 27 Kazakhstan $1,208,364 0.15%

3 Australia $11,149,880 1.39% 28 Malaysia $1,087,005 0.14%

4 Hong Kong $8,683,462 1.08% 29 Venezuela $1,013,459 0.13%

5 United Kingdom $8,641,506 1.08% 30 Russian Federation $1,010,980 0.13%

6 Chile $6,585,354 0.82% 31 Puerto Rico $943,135 0.12%

7 South Africa $6,581,690 0.82% 32 Thailand $941,268 0.12%

8 India $5,888,264 0.74% 33 Dominican Republic $930,604 0.12%
9 Spain $4,651,181 0.58% 34 Switzerland $914,456 0.11%

10 China $3,673,131 0.46% 35 Portugal $867,154 0.11%

11 Germany $3,147,174 0.39% 36 Pakistan $774,340 0.10%

12 Nigeria $2,999,357 0.37% 37 France $766,629 0.10%

13 United Arab Emirates $2,865,701 0.36% 38 New Zealand $734,068 0.09%

14 Saudi Arabia $2,157,234 0.27% 39 Philippines $704,456 0.09%

15 Mexico $2,034,155 0.25% 40 Italy $702,474 0.09%

16 Mongolia $2,005,774 0.25% 41 Columbia $699,829 0.09%

17 Republic of Korea $1,965,255 0.25% 42 Finland $597,313 0.07%

18 Japan $1,941,273 0.24% 43 Kuwait $580,759 0.07%

19 Norway $1,695,877 0.21% 44 Austria $579,688 0.07%

20 Netherlands $1,659,926 0.21% 45 Turkey $551,900 0.07%

21 Sweden $1,598,282 0.20% 46 Monaco $550,000 0.07%

22 Brazil $1,499,456 0.19% 47 Denmark $544,620 0.07%

23 Belgium $1,487,552 0.19% 48 Poland $528,635 0.07%

24 Singapore $1,447,133 0.18% 49 Egypt $523,577 0.07%

25 Indonesia $1,307,382 0.16% 50 Costa Rica $481,769 0.06%

**_*Note: This is the total of losses reported from the top 50 countries. Statistics were rounded to the nearest_**
_hundredth. The top 50 countries represent 98.59% of the total losses reported._

|Ran|State|Loss|Percent|Rank|State|Loss|Percent|Col9|
|---|---|---|---|---|---|---|---|---|
|k 1|United States|$672,080,323|83.96%|26|Taiwan|$1,213,619||0.15%|
|2|Canada|$11,838,789|1.48%|27|Kazakhstan|$1,208,364||0.15%|
|3|Australia|$11,149,880|1.39%|28|Malaysia|$1,087,005||0.14%|
|4|Hong Kong|$8,683,462|1.08%|29|Venezuela|$1,013,459||0.13%|
|5|United Kingdom|$8,641,506|1.08%|30|Russian Federation|$1,010,980||0.13%|
|6|Chile|$6,585,354|0.82%|31|Puerto Rico|$943,135||0.12%|
|7|South Africa|$6,581,690|0.82%|32|Thailand|$941,268||0.12%|
|8|India|$5,888,264|0.74%|33|Dominican Republic|$930,604||0.12%|
|9|Spain|$4,651,181|0.58%|34|Switzerland|$914,456||0.11%|
|10|China|$3,673,131|0.46%|35|Portugal|$867,154||0.11%|
|11|Germany|$3,147,174|0.39%|36|Pakistan|$774,340||0.10%|
|12|Nigeria|$2,999,357|0.37%|37|France|$766,629||0.10%|
|13|United Arab Emirates|$2,865,701|0.36%|38|New Zealand|$734,068||0.09%|
|14|Saudi Arabia|$2,157,234|0.27%|39|Philippines|$704,456||0.09%|
|15|Mexico|$2,034,155|0.25%|40|Italy|$702,474||0.09%|
|16|Mongolia|$2,005,774|0.25%|41|Columbia|$699,829||0.09%|
|17|Republic of Korea|$1,965,255|0.25%|42|Finland|$597,313||0.07%|
|18|Japan|$1,941,273|0.24%|43|Kuwait|$580,759||0.07%|
|19|Norway|$1,695,877|0.21%|44|Austria|$579,688||0.07%|
|20|Netherlands|$1,659,926|0.21%|45|Turkey|$551,900||0.07%|
|21|Sweden|$1,598,282|0.20%|46|Monaco|$550,000||0.07%|
|22|Brazil|$1,499,456|0.19%|47|Denmark|$544,620||0.07%|
|23|Belgium|$1,487,552|0.19%|48|Poland|$528,635||0.07%|
|24|Singapore|$1,447,133|0.18%|49|Egypt|$523,577||0.07%|
|25|Indonesia|$1,307,382|0.16%|50|Costa Rica|$481,769||0.06%|


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 23


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#### Appendix II State by State Statistics *

##### Alabama

Male Female

Total

Age Range Complaints Loss Complaints Loss Complaints Total Loss

Under 20 81 $35,564 55 $17,495 136
20-29 223 $272,382 286 $230,697 509
30-39 271 $289,594 399 $584,973 670
40-49 262 $726,951 373 $452,739 635
50-59 284 $731,892 368 $1,152,992 652
60 & Over 285 $470,169 315 $563,623 600
Total 1,406 $2,526,552 1,796 $3,002,519 3,202

##### Alaska

Male Female

Total

Age Range Complaints Loss Complaints Loss Complaints Total Loss

Under 20 11 $8,185 13 $1,978 24
20-29 68 $86,668 61 $50,123 129
30-39 49 $47,753 72 $61,674 121
40-49 69 $38,841 82 $201,519 151
50-59 1,717 $332,660 89 $218,309 1,806
60 & Over 78 $135,406 70 $90,648 148
Total 1,992 $649,512 387 $624,251 2,379

##### Arizona

Male Female

Total

Age Range Complaints Loss Complaints Loss Complaints Total Loss

Under 20 102 $46,726 76 $48,192 178
20-29 375 $259,442 420 $431,912 795
30-39 656 $5,100,188 479 $596,459 1,135
40-49 458 $645,739 546 $7,681,313 1,004
50-59 521 $2,528,541 554 $2,212,261 1,075
60 & Over 740 $3,175,590 1,113 $2,673,589 1,853
Total 2,852 $11,756,227 3,188 $13,643,727 6,040 $25,399,954

*Complaint counts represent the number of individual complaints received from each state and do not represent the number of individuals filing a complaint.

|Col1|Alabama|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|81|$35,564|55|$17,495|136|$53,059|
|20-29|223|$272,382|286|$230,697|509|$503,079|
|30-39|271|$289,594|399|$584,973|670|$874,568|
|40-49|262|$726,951|373|$452,739|635|$1,179,690|
|50-59|284|$731,892|368|$1,152,992|652|$1,884,885|
|60 & Over|285|$470,169|315|$563,623|600|$1,033,792|
|Total|1,406|$2,526,552|1,796|$3,002,519|3,202|$5,529,073|

|Col1|Alaska|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|11|$8,185|13|$1,978|24|$10,164|
|20-29|68|$86,668|61|$50,123|129|$136,791|
|30-39|49|$47,753|72|$61,674|121|$109,427|
|40-49|69|$38,841|82|$201,519|151|$240,360|
|50-59|1,717|$332,660|89|$218,309|1,806|$550,968|
|60 & Over|78|$135,406|70|$90,648|148|$226,053|
|Total|1,992|$649,512|387|$624,251|2,379|$1,273,764|

|Col1|Arizona|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|102|$46,726|76|$48,192|178|$94,918|
|20-29|375|$259,442|420|$431,912|795|$691,355|
|30-39|656|$5,100,188|479|$596,459|1,135|$5,696,647|
|40-49|458|$645,739|546|$7,681,313|1,004|$8,327,052|
|50-59|521|$2,528,541|554|$2,212,261|1,075|$4,740,803|
|60 & Over|740|$3,175,590|1,113|$2,673,589|1,853|$5,849,180|
|Total|2,852|$11,756,227|3,188|$13,643,727|6,040|$25,399,954|


Total

##### Alaska


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##### Arkansas

|Col1|Arkansas|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|22|$14,248|22|$6,882|44|$21,130|
|20-29|113|$75,887|147|$61,685|260|$137,573|
|30-39|631|$247,008|181|$596,177|812|$843,184|
|40-49|130|$488,434|163|$203,503|293|$691,937|
|50-59|178|$304,594|174|$976,978|352|$1,281,572|
|60 & Over|144|$352,001|148|$645,213|292|$997,214|
|Total|1,218|$1,482,172|835|$2,490,437|2,053|$3,972,610|

|Col1|California|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|558|$403,637|511|$358,173|1,069|$761,810|
|20-29|2,926|$4,057,597|2,781|$2,921,018|5,707|$6,978,615|
|30-39|3,364|$10,013,116|2,760|$16,430,614|6,124|$26,443,730|
|40-49|3,394|$20,807,407|3,110|$10,360,894|6,504|$31,168,301|
|50-59|3,096|$18,588,624|3,007|$17,972,741|6,103|$36,561,366|
|60 & Over|2,973|$19,105,110|2,443|$10,344,865|5,416|$29,449,975|
|Total|16,311|$72,975,490|14,612|$58,388,305|30,923|$131,363,796|

|Col1|Colorado|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|69|$43,022|68|$35,034|137|$78,056|
|20-29|404|$360,271|420|$237,770|824|$598,041|
|30-39|471|$783,921|505|$585,068|976|$1,368,989|
|40-49|479|$1,666,243|527|$1,350,713|1,006|$3,016,956|
|50-59|493|$1,178,691|539|$1,954,414|1,032|$3,133,105|
|60 & Over|555|$2,251,387|423|$1,040,955|978|$3,292,341|
|Total|2,471|$6,283,535|2,482|$5,203,953|4,953|$11,487,488|


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##### Connecticut

|Col1|Connecticut|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|46|$30,411|22|$9,663|68|$40,074|
|20-29|190|$172,502|152|$140,928|342|$313,431|
|30-39|221|$388,212|180|$147,032|401|$535,244|
|40-49|236|$912,751|268|$4,302,952|504|$5,215,703|
|50-59|257|$861,265|265|$829,695|522|$1,690,960|
|60 & Over|270|$2,277,767|188|$1,405,616|458|$3,683,382|
|Total|1,220|$4,642,908|1,075|$6,835,885|2,295|$11,478,793|

|Col1|Delaware|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|10|$2,777|7|$2,728|17|$5,505|
|20-29|60|$133,029|54|$59,794|114|$192,824|
|30-39|75|$560,852|69|$40,904|144|$601,756|
|40-49|52|$138,261|97|$324,675|149|$462,935|
|50-59|77|$67,247|102|$747,698|179|$814,945|
|60 & Over|106|$159,106|93|$197,398|199|$356,504|
|Total|380|$1,061,272|422|$1,373,197|802|$2,434,469|

|Col1|District of Columbia|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|8|$11,799|8|$2,348|16|$14,147|
|20-29|93|$46,732|128|$33,602|221|$80,334|
|30-39|108|$153,258|107|$58,895|215|$212,153|
|40-49|76|$251,309|83|$218,994|159|$470,303|
|50-59|55|$76,929|57|$431,626|112|$508,555|
|60 & Over|44|$41,677|39|$224,589|83|$266,266|
|Total|384|$581,704|422|$970,054|806|$1,551,758|


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|Col1|Florida|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|309|$158,423|280|$168,543|589|$326,966|
|20-29|1,350|$2,113,374|1,381|$1,304,428|2,731|$3,417,802|
|30-39|1,670|$4,338,063|1,674|$2,467,683|3,344|$6,805,746|
|40-49|1,939|$5,351,936|1,996|$5,000,588|3,935|$10,352,524|
|50-59|1,872|$10,453,426|2,049|$6,527,154|3,921|$16,980,579|
|60 & Over|2,226|$7,571,856|1,891|$7,088,634|4,117|$14,660,491|
|Total|9,366|$29,987,078|9,271|$22,557,030|18,637|$52,544,107|

|Col1|Georgia|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|128|$60,589|88|$63,908|216|$124,496|
|20-29|509|$385,003|602|$506,992|1,111|$891,995|
|30-39|552|$1,085,619|630|$704,029|1,182|$1,789,648|
|40-49|552|$1,503,776|691|$1,242,048|1,243|$2,745,824|
|50-59|495|$5,115,877|581|$1,255,393|1,076|$6,371,270|
|60 & Over|434|$1,968,680|444|$1,955,817|878|$3,924,497|
|Total|2,670|$10,119,544|3,036|$5,728,187|5,706|$15,847,730|

|Col1|Hawaii|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|10|$1,528|14|$5,786|24|$7,315|
|20-29|70|$37,199|58|$47,141|128|$84,340|
|30-39|116|$270,657|69|$60,214|185|$330,871|
|40-49|87|$184,883|78|$59,193|165|$244,076|
|50-59|147|$172,481|94|$1,082,605|241|$1,255,086|
|60 & Over|194|$257,960|83|$317,494|277|$575,455|
|Total|624|$924,709|396|$1,572,433|1,020|$2,497,141|


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##### Idaho

|Col1|Idaho|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|12|$1,716|16|$6,678|28|$8,394|
|20-29|86|$168,971|73|$35,171|159|$204,142|
|30-39|112|$730,147|93|$64,785|205|$794,933|
|40-49|98|$111,476|108|$215,387|206|$326,864|
|50-59|125|$258,507|114|$125,746|239|$384,253|
|60 & Over|114|$987,468|106|$674,586|220|$1,662,054|
|Total|547|$2,258,285|510|$1,122,354|1,057|$3,380,639|

|Col1|Illinois|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|165|$73,348|101|$61,438|266|$134,786|
|20-29|708|$1,333,737|733|$427,959|1,441|$1,761,696|
|30-39|899|$2,245,024|736|$596,447|1,635|$2,841,471|
|40-49|833|$3,185,184|847|$1,869,255|1,680|$5,054,438|
|50-59|721|$3,226,965|802|$2,497,270|1,523|$5,724,235|
|60 & Over|715|$4,004,979|486|$1,163,688|1,201|$5,168,667|
|Total|4,041|$14,069,237|3,705|$6,616,057|7,746|$20,685,294|

|Col1|Indiana|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|89|$46,557|45|$19,647|134|$66,203|
|20-29|302|$247,627|444|$232,522|746|$480,149|
|30-39|389|$341,302|431|$410,458|820|$751,761|
|40-49|348|$498,064|518|$588,490|866|$1,086,554|
|50-59|373|$672,307|468|$1,277,746|841|$1,950,054|
|60 & Over|369|$625,822|326|$1,303,647|695|$1,929,469|
|Total|1,870|$2,431,679|2,232|$3,832,511|4,102|$6,264,190|


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##### Iowa

|Col1|Iowa|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|39|$31,399|15|$7,640|54|$39,039|
|20-29|145|$68,403|117|$62,067|262|$130,470|
|30-39|141|$128,582|167|$366,871|308|$495,453|
|40-49|123|$255,178|145|$200,499|268|$455,677|
|50-59|144|$307,656|163|$247,117|307|$554,772|
|60 & Over|117|$176,752|138|$835,696|255|$1,012,448|
|Total|709|$967,968|745|$1,719,889|1,454|$2,687,857|

|Col1|Kansas|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|20|$18,960|27|$25,842|47|$44,802|
|20-29|153|$93,300|137|$71,248|290|$164,548|
|30-39|166|$154,945|147|$261,244|313|$416,189|
|40-49|159|$303,679|169|$213,818|328|$517,497|
|50-59|161|$592,874|207|$338,765|368|$931,639|
|60 & Over|176|$1,659,235|166|$644,531|342|$2,303,765|
|Total|835|$2,822,992|853|$1,555,448|1,688|$4,378,440|

|Col1|Kentucky|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|45|$17,748|37|$18,223|82|$35,971|
|20-29|182|$126,727|249|$280,794|431|$407,521|
|30-39|236|$712,291|249|$194,682|485|$906,973|
|40-49|225|$609,406|251|$211,667|476|$821,072|
|50-59|208|$890,152|242|$922,694|450|$1,812,847|
|60 & Over|230|$511,225|192|$846,805|422|$1,358,030|
|Total|1,126|$2,867,550|1,220|$2,474,864|2,346|$5,342,414|


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##### Louisiana

|Col1|Louisiana|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|42|$29,311|40|$24,514|82|$53,825|
|20-29|189|$227,101|259|$398,725|448|$625,826|
|30-39|246|$414,278|276|$308,094|522|$722,373|
|40-49|191|$1,624,113|273|$492,460|464|$2,116,573|
|50-59|213|$686,283|247|$415,933|460|$1,102,216|
|60 & Over|207|$786,213|199|$461,192|406|$1,247,405|
|Total|1,088|$3,767,299|1,294|$2,100,919|2,382|$5,868,218|

|Col1|Maine|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|17|$11,165|7|$4,456|24|$15,622|
|20-29|62|$31,502|57|$31,410|119|$62,912|
|30-39|42|$61,866|72|$33,466|114|$95,331|
|40-49|71|$110,940|83|$77,507|154|$188,447|
|50-59|77|$188,756|93|$31,684|170|$220,441|
|60 & Over|84|$132,980|61|$127,451|145|$260,431|
|Total|353|$537,209|373|$305,975|726|$843,184|

|Col1|Maryland|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|99|$108,496|74|$37,824|173|$146,320|
|20-29|398|$431,400|444|$418,823|842|$850,223|
|30-39|488|$930,039|597|$692,312|1,085|$1,622,351|
|40-49|506|$878,925|631|$923,931|1,137|$1,802,856|
|50-59|663|$1,618,386|666|$974,089|1,329|$2,592,475|
|60 & Over|583|$1,207,063|528|$788,590|1,111|$1,995,653|
|Total|2,737|$5,174,308|2,940|$3,835,570|5,677|$9,009,877|


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##### Massachusetts

|Col1|Massachusetts|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|98|$58,334|61|$127,873|159|$186,208|
|20-29|341|$393,517|367|$290,181|708|$683,698|
|30-39|371|$627,602|330|$630,947|701|$1,258,550|
|40-49|379|$987,629|392|$1,703,301|771|$2,690,930|
|50-59|404|$4,577,579|439|$1,366,014|843|$5,943,593|
|60 & Over|704|$1,165,163|296|$381,600|1,000|$1,546,763|
|Total|2,297|$7,809,825|1,885|$4,499,916|4,182|$12,309,742|

|Col1|Michigan|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|116|$78,814|78|$52,921|194|$131,735|
|20-29|491|$656,168|458|$234,637|949|$890,805|
|30-39|513|$1,715,863|520|$876,113|1,033|$2,591,976|
|40-49|587|$1,596,830|608|$1,971,230|1,195|$3,568,060|
|50-59|555|$1,024,647|634|$1,341,327|1,189|$2,365,974|
|60 & Over|571|$1,230,000|502|$1,629,118|1,073|$2,859,118|
|Total|2,833|$6,302,322|2,800|$6,105,346|5,633|$12,407,668|

|Col1|Minnesota|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|59|$66,663|49|$28,099|108|$94,762|
|20-29|239|$403,054|253|$133,531|492|$536,585|
|30-39|325|$602,184|281|$389,010|606|$991,194|
|40-49|252|$1,033,699|286|$1,118,188|538|$2,151,887|
|50-59|303|$1,075,891|299|$674,631|602|$1,750,523|
|60 & Over|295|$3,041,252|235|$875,345|530|$3,916,597|
|Total|1,473|$6,222,742|1,403|$3,218,805|2,876|$9,441,547|


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##### Mississippi

|Col1|Mississippi|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|25|$10,877|21|$14,948|46|$25,825|
|20-29|106|$178,526|148|$73,507|254|$252,033|
|30-39|124|$150,160|186|$102,512|310|$252,673|
|40-49|100|$56,432|173|$185,085|273|$241,517|
|50-59|94|$437,483|133|$657,772|227|$1,095,254|
|60 & Over|110|$118,047|95|$595,329|205|$713,376|
|Total|559|$951,526|756|$1,629,152|1,315|$2,580,678|

|Col1|Missouri|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|49|$23,436|44|$27,583|93|$51,019|
|20-29|336|$241,883|322|$272,233|658|$514,116|
|30-39|306|$501,269|387|$756,214|693|$1,257,483|
|40-49|294|$749,133|367|$645,009|661|$1,394,142|
|50-59|353|$783,329|404|$1,606,841|757|$2,390,169|
|60 & Over|348|$878,924|277|$670,240|625|$1,549,164|
|Total|1,686|$3,177,973|1,801|$3,978,120|3,487|$7,156,094|

|Col1|Montana|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|9|$8,287|11|$5,460|20|$13,747|
|20-29|57|$26,139|39|$50,596|96|$76,735|
|30-39|58|$37,407|67|$63,068|125|$100,475|
|40-49|53|$35,795|75|$189,818|128|$225,613|
|50-59|64|$126,601|105|$55,459|169|$182,061|
|60 & Over|82|$130,011|71|$119,016|153|$249,027|
|Total|323|$364,241|368|$483,416|691|$847,657|


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##### Nebraska

|Col1|Nebraska|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|13|$11,450|14|$9,246|27|$20,696|
|20-29|70|$55,639|81|$30,088|151|$85,726|
|30-39|110|$2,381,760|93|$70,086|203|$2,451,846|
|40-49|98|$77,901|86|$59,955|184|$137,856|
|50-59|83|$220,441|92|$91,463|175|$311,904|
|60 & Over|81|$623,235|59|$154,535|140|$777,770|
|Total|455|$3,370,426|425|$415,372|880|$3,785,798|

|Nevada|Col2|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
|Male Female|||||||
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|72|$34,509|61|$35,828|133|$70,337|
|20-29|214|$463,374|285|$480,920|499|$944,294|
|30-39|307|$1,248,450|317|$484,083|624|$1,732,533|
|40-49|361|$1,108,416|863|$1,315,784|1224|$2,424,200|
|50-59|281|$2,189,840|324|$1,132,368|605|$3,322,208|
|60 & Over|342|$933,243|289|$2,867,948|631|$3,801,191|
|Total|1,577|$5,977,832|2,139|$6,316,931|3,716|$12,294,762|

|Col1|New Hampshire|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|20|$5,703|12|$335|32|$6,038|
|20-29|50|$38,856|52|$28,095|102|$66,952|
|30-39|65|$48,700|75|$53,736|140|$102,436|
|40-49|92|$151,809|105|$731,835|197|$883,644|
|50-59|105|$727,205|125|$318,565|230|$1,045,770|
|60 & Over|103|$798,215|100|$122,770|203|$920,986|
|Total|435|$1,770,489|469|$1,255,336|904|$3,025,825|


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|Col1|New Jersey|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|137|$81,142|65|$44,928|202|$126,070|
|20-29|593|$770,448|444|$486,454|1,037|$1,256,901|
|30-39|584|$2,063,731|516|$798,513|1,100|$2,862,244|
|40-49|586|$1,423,594|631|$3,801,265|1,217|$5,224,859|
|50-59|1,870|$1,742,362|685|$2,373,687|2,555|$4,116,049|
|60 & Over|575|$2,989,292|342|$2,657,306|917|$5,646,599|
|Total|4,345|$9,070,568|2,683|$10,162,154|7,028|$19,232,722|

|Col1|New Mexico|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|25|$15,381|15|$11,056|40|$26,437|
|20-29|105|$71,807|119|$112,725|224|$184,533|
|30-39|116|$586,789|121|$248,558|237|$835,347|
|40-49|135|$308,058|156|$343,709|291|$651,767|
|50-59|158|$396,150|178|$1,134,534|336|$1,530,684|
|60 & Over|211|$460,343|165|$488,396|376|$948,739|
|Total|750|$1,838,528|754|$2,338,978|1,504|$4,177,506|

|Col1|New York|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|285|$164,855|147|$89,727|432|$254,582|
|20-29|1,378|$1,303,980|1,307|$1,120,550|2,685|$2,424,530|
|30-39|1,455|$11,290,849|1,442|$2,015,541|2,897|$13,306,390|
|40-49|1,485|$4,993,233|1,417|$6,015,445|2,902|$11,008,678|
|50-59|1,281|$5,947,305|2,054|$3,041,012|3,335|$8,988,317|
|60 & Over|1,237|$5,910,452|942|$5,257,910|2,179|$11,168,362|
|Total|7,121|$29,610,674|7,309|$17,540,185|14,430|$47,150,859|


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|Col1|North Carolina|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|134|$47,761|91|$57,724|225|$105,486|
|20-29|479|$391,806|511|$364,974|990|$756,779|
|30-39|527|$925,277|574|$1,118,991|1,101|$2,044,268|
|40-49|576|$1,671,829|676|$1,879,430|1,252|$3,551,259|
|50-59|516|$1,626,017|615|$1,872,877|1,131|$3,498,894|
|60 & Over|560|$1,725,251|465|$1,681,060|1,025|$3,406,311|
|Total|2,792|$6,387,942|2,932|$6,975,057|5,724|$13,362,999|
||||||||

|Col1|North Dakota|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|9|$3,755|8|$5,378|17|$9,133|
|20-29|34|$62,761|38|$20,949|72|$83,710|
|30-39|51|$64,611|46|$26,208|97|$90,819|
|40-49|26|$173,302|28|$6,245|54|$179,547|
|50-59|42|$912,337|40|$51,921|82|$964,258|
|60 & Over|23|$19,894|15|$147,757|38|$167,651|
|Total|185|$1,236,659|175|$258,458|360|$1,495,117|

|Col1|Ohio|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|133|$47,360|70|$32,684|203|$80,043|
|20-29|521|$324,234|510|$287,815|1,031|$612,049|
|30-39|533|$1,161,505|585|$401,335|1,118|$1,562,839|
|40-49|628|$1,518,845|669|$1,607,984|1,297|$3,126,829|
|50-59|577|$1,490,220|715|$1,975,255|1,292|$3,465,475|
|60 & Over|669|$1,255,626|504|$2,242,430|1,173|$3,498,056|
|Total|3,061|$5,797,790|3,053|$6,547,502|6,114|$12,345,292|


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##### Oklahoma

|Col1|Oklahoma|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|42|$14,279|31|$10,740|73|$25,018|
|20-29|183|$145,415|178|$98,070|361|$243,485|
|30-39|162|$313,605|221|$227,109|383|$540,715|
|40-49|189|$1,285,439|211|$342,439|400|$1,627,877|
|50-59|191|$275,351|243|$603,129|434|$878,480|
|60 & Over|185|$2,145,777|191|$778,779|376|$2,924,556|
|Total|952|$4,179,866|1,075|$2,060,265|2,027|$6,240,131|

|Col1|Oregon|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|55|$22,589|44|$29,072|99|$51,661|
|20-29|202|$130,246|218|$319,540|420|$449,786|
|30-39|255|$1,367,216|240|$247,971|495|$1,615,187|
|40-49|277|$557,029|311|$659,082|588|$1,216,111|
|50-59|291|$1,149,085|359|$1,573,734|650|$2,722,819|
|60 & Over|338|$1,203,869|316|$1,918,953|654|$3,122,823|
|Total|1,418|$4,430,033|1,488|$4,748,353|2,906|$9,178,386|

|Col1|Pennsylvania|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|170|$87,510|90|$49,479|260|$136,989|
|20-29|695|$1,834,877|726|$367,830|1,421|$2,202,706|
|30-39|768|$1,579,769|730|$1,057,535|1,498|$2,637,305|
|40-49|794|$2,126,666|864|$2,454,306|1,658|$4,580,973|
|50-59|856|$2,534,968|962|$2,072,191|1,818|$4,607,159|
|60 & Over|809|$3,442,277|674|$3,199,440|1,483|$6,641,717|
|Total|4,092|$11,606,067|4,046|$9,200,781|8,138|$20,806,848|


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|Col1|Rhode Island|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|12|$4,880|3|$4,133|15|$9,013|
|20-29|55|$39,202|47|$17,972|102|$57,174|
|30-39|72|$109,923|55|$39,601|127|$149,524|
|40-49|50|$184,051|59|$268,491|109|$452,542|
|50-59|68|$733,741|57|$48,050|125|$781,790|
|60 & Over|47|$21,374|57|$54,342|104|$75,716|
|Total|304|$1,093,170|278|$432,588|582|$1,525,758|

|Col1|South Carolina|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|50|$17,732|39|$27,799|89|$45,530|
|20-29|212|$233,163|226|$185,619|438|$418,782|
|30-39|237|$377,384|304|$415,311|541|$792,695|
|40-49|269|$452,972|350|$367,289|619|$820,261|
|50-59|251|$4,358,054|321|$449,776|572|$4,807,830|
|60 & Over|336|$721,873|241|$1,470,397|577|$2,192,270|
|Total|1,355|$6,161,177|1,481|$2,916,190|2,836|$9,077,367|

|Col1|South Dakota|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|3|$1,350|5|$200|8|$1,550|
|20-29|29|$40,779|28|$9,408|57|$50,188|
|30-39|33|$97,662|39|$27,286|72|$124,949|
|40-49|38|$92,402|52|$123,148|90|$215,550|
|50-59|29|$325,952|24|$211,267|53|$537,219|
|60 & Over|27|$60,551|29|$33,361|56|$93,913|
|Total|159|$618,697|177|$404,671|336|$1,023,368|


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|Col1|Tennessee|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|59|$27,438|53|$40,354|112|$67,792|
|20-29|273|$212,849|385|$358,024|658|$570,874|
|30-39|353|$940,920|417|$329,402|770|$1,270,322|
|40-49|371|$660,676|461|$679,438|832|$1,340,114|
|50-59|346|$736,191|445|$575,091|791|$1,311,282|
|60 & Over|440|$1,071,204|306|$821,798|746|$1,893,002|
|Total|1,842|$3,649,279|2,067|$2,804,107|3,909|$6,453,385|

|Col1|Texas|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|334|$186,188|249|$227,530|583|$413,718|
|20-29|1,411|$1,744,025|1,637|$1,434,360|3,048|$3,178,385|
|30-39|1,733|$5,781,154|1,997|$2,120,236|3,730|$7,901,390|
|40-49|1,652|$5,326,780|1,779|$4,965,110|3,431|$10,291,890|
|50-59|1,639|$7,750,815|1,698|$6,588,736|3,337|$14,339,551|
|60 & Over|1,530|$7,425,860|1,295|$6,565,798|2,825|$13,991,658|
|Total|8,299|$28,214,822|8,655|$21,901,770|16,954|$50,116,593|

|Col1|Utah|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|24|$23,304|26|$23,532|50|$46,836|
|20-29|196|$269,039|180|$65,990|376|$335,029|
|30-39|226|$1,670,049|183|$505,477|409|$2,175,526|
|40-49|215|$520,469|145|$207,141|360|$727,610|
|50-59|155|$358,773|153|$634,894|308|$993,667|
|60 & Over|200|$1,174,968|122|$718,678|322|$1,893,646|
|Total|1,016|$4,016,602|809|$2,155,712|1,825|$6,172,314|


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|Col1|Vermont|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|9|$4,991|4|$2,595|13|$7,586|
|20-29|30|$13,916|24|$12,819|54|$26,735|
|30-39|28|$132,116|25|$9,684|53|$141,800|
|40-49|41|$584,869|37|$20,620|78|$605,489|
|50-59|32|$57,646|60|$169,043|92|$226,689|
|60 & Over|55|$140,447|37|$16,999|92|$157,446|
|Total|195|$933,986|187|$231,760|382|$1,165,746|

|Col1|Virginia|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|101|$42,384|114|$78,470|215|$120,854|
|20-29|597|$517,130|661|$433,593|1,258|$950,723|
|30-39|670|$960,072|812|$2,227,751|1,482|$3,187,823|
|40-49|628|$1,262,893|769|$3,029,144|1,397|$4,292,038|
|50-59|687|$1,642,669|748|$2,375,407|1,435|$4,018,075|
|60 & Over|758|$1,631,461|567|$2,370,885|1,325|$4,002,346|
|Total|3,441|$6,056,609|3,671|$10,515,250|7,112|$16,571,859|

|Col1|Washington|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|119|$53,649|80|$42,535|199|$96,184|
|20-29|537|$527,176|533|$341,326|1,070|$868,502|
|30-39|662|$1,210,707|563|$515,672|1,225|$1,726,380|
|40-49|687|$2,050,645|650|$2,511,392|1,337|$4,562,037|
|50-59|582|$2,051,227|687|$2,556,802|1,269|$4,608,029|
|60 & Over|703|$1,416,932|585|$1,502,428|1,288|$2,919,361|
|Total|3,290|$7,310,337|3,098|$7,470,156|6,388|$14,780,493|


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|Col1|West Virginia|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|30|$6,957|17|$12,601|47|$19,559|
|20-29|63|$314,233|80|$60,596|143|$374,829|
|30-39|87|$86,985|124|$113,695|211|$200,680|
|40-49|109|$133,646|148|$487,824|257|$621,470|
|50-59|118|$440,922|126|$179,237|244|$620,159|
|60 & Over|84|$164,621|102|$328,820|186|$493,440|
|Total|491|$1,147,364|597|$1,182,773|1,088|$2,330,137|

|Col1|Wisconsin|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|63|$19,015|49|$29,288|112|$48,303|
|20-29|271|$741,903|288|$175,080|559|$916,984|
|30-39|295|$1,047,405|325|$213,056|620|$1,260,461|
|40-49|315|$862,279|342|$796,798|657|$1,659,077|
|50-59|317|$806,382|374|$1,742,320|691|$2,548,702|
|60 & Over|341|$2,015,217|251|$786,285|592|$2,801,501|
|Total|1,602|$5,492,201|1,629|$3,742,827|3,231|$9,235,027|

|Col1|Wyoming|Col3|Col4|Col5|Col6|Col7|
|---|---|---|---|---|---|---|
||Male||Female||||
|Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss|
|Under 20|8|$4,060|9|$10,569|17|$14,629|
|20-29|25|$9,288|24|$19,098|49|$28,386|
|30-39|46|$69,312|32|$30,133|78|$99,444|
|40-49|37|$115,601|43|$35,695|80|$151,296|
|50-59|37|$87,656|43|$203,433|80|$291,089|
|60 & Over|224|$630,190|33|$21,707|257|$651,897|
|Total|377|$916,107|184|$320,634|561|$1,236,741|


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 40


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#### Appendix III 2014 Frequently Reported Internet Crime Demographics

 Auto Fraud 

###### Males Females Total

Age Range Complaints Loss Age Range Complaints Loss Age Range Complaints Loss

Under 20 420 $812,252 Under 20 398 $763,033 Under 20 818 $1,575,286

20 - 29 1,865 $4,387,067 20 - 29 1,527 $2,971,809 20 - 29 3,392 $7,358,876

30 - 39 2,166 $7,931,965 30 - 39 1,316 $3,119,319 30 - 39 3,482 $11,051,284

40 - 49 2,245 $9,031,931 40 - 49 1,401 $4,254,971 40 - 49 3,646 $13,286,902

50 - 59 2,183 $8,158,589 50 - 59 1,049 $3,394,030 50 - 59 3,232 $11,552,620

Over 60 1,756 $8,539,939 Over 60 535 $2,857,749 Over 60 2,291 $11,397,688

Total 10,635 $38,861,743 Total 6,226 $17,360,912 Total 16,861 $56,222,655

#### Government Impersonation E-mail Scam 
###### Males Females  Total

Age Range Complaints Loss Age Range Complaints Loss Age Range Complaints Loss

Under 20 102 $18,124 Under 20 31 $21,510 Under 20 133 $39,634

20 - 29 402 $215,051 20 - 29 282 $48,471 20 - 29 684 $263,522

30 - 39 606 $70,845 30 - 39 508 $3,953,172 30 - 39 1,114 $4,024,017

40 - 49 884 $602,260 40 - 49 834 $337,573 40 - 49 1,718 $939,833

50 - 59 1,347 $1,314,797 50 - 59 1,157 $2,377,736 50 - 59 2,504 $3,692,534

Over 60 1,626 $1,720,788 Over 60 934 $653,749 Over 60 2,560 $2,374,538

Total 4,967 $3,941,866 Total 3,746 $7,392,211 Total 8,713 $11,334,077

#### Intimidation/Extortion Scam
###### Males Females  Total

Age Range Complaints Loss Age Range Complaints Loss Age Range Complaints Loss

Under 20 33 $14,896 Under 20 29 $7,924 Under 20 62 $22,820

20 - 29 449 $1,234,139 20 - 29 837 $367,304 20 - 29 1,286 $1,601,442

30 - 39 660 $1,279,874 30 - 39 1,196 $969,948 30 - 39 1,856 $2,249,822

40 - 49 589 $875,498 40 - 49 1,152 $2,103,747 40 - 49 1,741 $2,979,246

50 - 59 555 $1,247,153 50 - 59 937 $2,373,813 50 - 59 1,492 $3,620,966

Over 60 678 $2,952,300 Over 60 808 $2,919,644 Over 60 1,486 $5,871,944

Total 2,964 $7,603,860 Total 4,959 $8,742,379 Total 7,923 $16,346,239

|Col1|Males|Col3|Col4|Col5|Females|Col7|Col8|Col9|Total|Col11|
|---|---|---|---|---|---|---|---|---|---|---|
|Age Range|Complaints|Loss||Age Range|Complaints|Loss||Age Range|Complaints|Loss|
|Under 20|420|$812,252||Under 20|398|$763,033||Under 20|818|$1,575,286|
|20 - 29|1,865|$4,387,067||20 - 29|1,527|$2,971,809||20 - 29|3,392|$7,358,876|
|30 - 39|2,166|$7,931,965||30 - 39|1,316|$3,119,319||30 - 39|3,482|$11,051,284|
|40 - 49|2,245|$9,031,931||40 - 49|1,401|$4,254,971||40 - 49|3,646|$13,286,902|
|50 - 59|2,183|$8,158,589||50 - 59|1,049|$3,394,030||50 - 59|3,232|$11,552,620|
|Over 60|1,756|$8,539,939||Over 60|535|$2,857,749||Over 60|2,291|$11,397,688|
|Total|10,635|$38,861,743||Total|6,226|$17,360,912||Total|16,861|$56,222,655|

|Col1|Males|Col3|Col4|Col5|Females|Col7|Col8|Col9|Total|Col11|
|---|---|---|---|---|---|---|---|---|---|---|
|Age Range|Complaints|Loss||Age Range|Complaints|Loss||Age Range|Complaints|Loss|
|Under 20|102|$18,124||Under 20|31|$21,510||Under 20|133|$39,634|
|20 - 29|402|$215,051||20 - 29|282|$48,471||20 - 29|684|$263,522|
|30 - 39|606|$70,845||30 - 39|508|$3,953,172||30 - 39|1,114|$4,024,017|
|40 - 49|884|$602,260||40 - 49|834|$337,573||40 - 49|1,718|$939,833|
|50 - 59|1,347|$1,314,797||50 - 59|1,157|$2,377,736||50 - 59|2,504|$3,692,534|
|Over 60|1,626|$1,720,788||Over 60|934|$653,749||Over 60|2,560|$2,374,538|
|Total|4,967|$3,941,866||Total|3,746|$7,392,211||Total|8,713|$11,334,077|

|Col1|Males|Col3|Col4|Col5|Females|Col7|Col8|Col9|Total|Col11|
|---|---|---|---|---|---|---|---|---|---|---|
|Age Range|Complaints|Loss||Age Range|Complaints|Loss||Age Range|Complaints|Loss|
|Under 20|33|$14,896||Under 20|29|$7,924||Under 20|62|$22,820|
|20 - 29|449|$1,234,139||20 - 29|837|$367,304||20 - 29|1,286|$1,601,442|
|30 - 39|660|$1,279,874||30 - 39|1,196|$969,948||30 - 39|1,856|$2,249,822|
|40 - 49|589|$875,498||40 - 49|1,152|$2,103,747||40 - 49|1,741|$2,979,246|
|50 - 59|555|$1,247,153||50 - 59|937|$2,373,813||50 - 59|1,492|$3,620,966|
|Over 60|678|$2,952,300||Over 60|808|$2,919,644||Over 60|1,486|$5,871,944|
|Total|2,964|$7,603,860||Total|4,959|$8,742,379||Total|7,923|$16,346,239|


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 41


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#### Real Estate Fraud

###### Males Females Total

Age Range Complaints Loss Age Range Complaints Loss Age Range Complaints Loss

Under 20 42 $35,549 Under 20 107 $68,853 Under 20 149 $104,402

20 - 29 878 $986,683 20 - 29 1,423 $919,727 20 - 29 2,301 $1,906,409

30 - 39 864 $954,628 30 - 39 1,260 $928,132 30 - 39 2,124 $1,882,760

40 - 49 809 $1,258,177 40 - 49 1,294 $2,050,035 40 - 49 2,103 $3,308,212

50 - 59 782 $4,113,867 50 - 59 1,153 $2,496,974 50 - 59 1,935 $6,610,841

Over 60 659 $4,020,953 Over 60 684 $1,966,594 Over 60 1,343 $5,987,547

Total 4,034 $11,369,856 Total 5,921 $8,430,316 Total 9,955 $19,800,172

#### Confidence Fraud/Romance Scam

###### Males Females Total

Age Range Complaints Loss Age Range Complaints Loss Age Range Complaints Loss

Under 20 16 $34,431 Under 20 14 $3,001 Under 20 30 $37,432

20 - 29 276 $285,750 20 - 29 181 $328,545 20 - 29 457 $614,295

30 - 39 395 $1,337,582 30 - 39 534 $2,427,971 30 - 39 929 $3,765,553

40 - 49 379 $3,744,348 40 - 49 1,196 $17,541,205 40 - 49 1,575 $21,285,553

50 - 59 443 $5,583,369 50 - 59 1,362 $29,076,056 50 - 59 1,805 $34,659,425

Over 60 286 $4,438,870 Over 60 801 $21,911,875 Over 60 1,087 $26,350,745

Total 1,795 $15,424,351 Total 4,088 $71,288,652 Total 5,883 $86,713,003

|Col1|Males|Col3|Col4|Col5|Females|Col7|Col8|Col9|Total|Col11|
|---|---|---|---|---|---|---|---|---|---|---|
|Age Range|Complaints|Loss||Age Range|Complaints|Loss||Age Range|Complaints|Loss|
|Under 20|42|$35,549||Under 20|107|$68,853||Under 20|149|$104,402|
|20 - 29|878|$986,683||20 - 29|1,423|$919,727||20 - 29|2,301|$1,906,409|
|30 - 39|864|$954,628||30 - 39|1,260|$928,132||30 - 39|2,124|$1,882,760|
|40 - 49|809|$1,258,177||40 - 49|1,294|$2,050,035||40 - 49|2,103|$3,308,212|
|50 - 59|782|$4,113,867||50 - 59|1,153|$2,496,974||50 - 59|1,935|$6,610,841|
|Over 60|659|$4,020,953||Over 60|684|$1,966,594||Over 60|1,343|$5,987,547|
|Total|4,034|$11,369,856||Total|5,921|$8,430,316||Total|9,955|$19,800,172|

|Col1|Males|Col3|Col4|Col5|Females|Col7|Col8|Col9|Total|Col11|
|---|---|---|---|---|---|---|---|---|---|---|
|Age Range|Complaints|Loss||Age Range|Complaints|Loss||Age Range|Complaints|Loss|
|Under 20|16|$34,431||Under 20|14|$3,001||Under 20|30|$37,432|
|20 - 29|276|$285,750||20 - 29|181|$328,545||20 - 29|457|$614,295|
|30 - 39|395|$1,337,582||30 - 39|534|$2,427,971||30 - 39|929|$3,765,553|
|40 - 49|379|$3,744,348||40 - 49|1,196|$17,541,205||40 - 49|1,575|$21,285,553|
|50 - 59|443|$5,583,369||50 - 59|1,362|$29,076,056||50 - 59|1,805|$34,659,425|
|Over 60|286|$4,438,870||Over 60|801|$21,911,875||Over 60|1,087|$26,350,745|
|Total|1,795|$15,424,351||Total|4,088|$71,288,652||Total|5,883|$86,713,003|


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#### Appendix IV: 2014 Scam Alerts and Public Service Announcements Posted to www.ic3.gov
 Scam Alerts

**March Scam Alerts**

  - 419 Scam Exploiting the IC3’s Name and one of Cyber’s Most Wanted

  - Fraudulent Online Advertisements of Human Hair Coincide with Online Retail Fraud

  - Firm Predicts 2014’s “Most Dangerous” Malware Trends

  - Phony Anti-Virus Programs Evade Detection with Stolen Certificates

**June Scam Alerts**

  - Business E-Mail Compromise

  - Increase in Fraudulent Tax Filings

**November Scam Alerts**

  - Donation Overpayment Scheme

  - E-ZPass Spam Campaign

  - Fake Breach Data Sold for Bitcoin

#### Public Service Announcements

  - FBI Reminds Shoppers to be Aware of Cyber Criminals Offering Scams this Holiday Season

  - Criminals Post Fraudulent Online Advertisements for Automobiles, Recreational Vehicles, Boats, and

Other Outdoor Equipment Leading to Financial Losses In Excess of $20 Million

  - New Twist to the Telephone Tech Support Scam

  - Fraudulent Websites Posing as Green Dot MoneyPak Customer Support

  - Stealth Genie Mobile Device Spyware Application

  - Internal Revenue Service Telephone Scam

  - Cyber Criminals Using Fake Government E-Mail to Perpetrate Scam

  - Increase in Insider Threat Cases Highlight Significant Risks to Business Networks and Proprietary

Information

  - African Cyber Criminal Enterprise Members Using “School Impersonation” Scheme to Defraud Retailers

  - The Internet Crime Complaint Center Receives 3 Millionth Complaint

  - Cyber-Related Scams Targeting Universities, Employees, and Students

  - Phishing Attacks on Telecommunication Customers Resulting in Account Takeovers Continue

  - Telephone Scam Alleging a Relative is in a Financial or Legal Crisis

  - Scams Targeting Merchants

  - Callback Scheme Used in International Revenue Share Fraud


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#### Appendix V: Online Crime Prevention Tips

 General Crime Prevention Tips

  - Be cautious when dealing with individuals located outside the country.

  - Research individuals to ensure they are legitimate before doing any type of business with them.

  - Contact the Better Business Bureau to determine the legitimacy and reputation of a company.

  - Be cautious of businesses which operate from Post Office Boxes or mail drops.

  - Be cautious of an individual or company, who only accepts wire transfers, pre-paid cards, or cash.

  - Ensure a website is secure and reputable before entering any personal information.

#### Phishing/Spoofing/Spam

  - Be suspicious of any unsolicited e-mail, phone call, or mail requesting your personal information,

including social security number, credit card numbers, and banking information.

  - Avoid filling out forms in e-mail messages asking for personal information.

  - Log on to the official website, instead of “linking” to it from an unsolicited e-mail.

  - Contact the business which supposedly sent an e-mail to verify if the e-mail is genuine.

  - Don’t open spam. Delete it unread.

  - Never respond to spam as this will confirm to the sender it is a “live” e-mail address.

  - Have a primary and secondary e-mail address – one for people you know and one for all other purposes.

  - Avoid giving out your e-mail address unless you know how it will be used.

  - Never purchase anything advertised through an unsolicited e-mail.

#### Credit Card Fraud 

  - Promptly reconcile bank statements to avoid unauthorized charges and monitor for fraudulent activity.

  - Report unauthorized transactions to your bank or credit card company as soon as possible.

  - Never give a credit card number over the phone unless you make the call.

#### Auction Fraud

  - Before you bid, contact the seller with any questions you have.

  - Review the seller’s feedback.

  - Ensure you understand refund, return and warranty policies.

  - Determine the shipping charges before you buy.

  - If an escrow service is used, ensure it is legitimate.

  - Consider insuring your item.


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 44


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#### Debt Elimination

  - Obtain the name, address, and telephone number of the individual or company.

  - Ensure you understand all terms and conditions of any agreement.

  - Ask for names of other customers of the individual or company and contact them.

#### Employment/Business Opportunities

  - Be wary of inflated claims of product effectiveness.

  - Be cautious of exaggerated claims of possible earnings or profits.

  - Beware when money is required up front for instructions or products.

  - Be “leery” when the job posting claims “no experience necessary.”

#####  Do not give your social security number when first interacting with your prospective employer.

#### Identity Theft

  - Attempt to obtain a physical address, rather than a Post Office Box or mail drop.

  - Never throw away credit card or bank statements in usable form.

  - Be aware of missed bills, which could indicate your account has been taken over.

  - Review a copy of your credit report at least once a year.

#### Investment Fraud, Ponzi and Pyramid Schemes

  - Beware of promises to make fast profits.

  - Do not invest in anything unless you understand the deal.

  - Be cautious of investments offering high returns at little or no risk.

  - Independently verify the terms of any investment which you intend to make.

  - Research the parties involved and the nature of the investment.

#### Lotteries

  - Be leery if you do not remember entering a lottery or contest.

  - Beware of lotteries charging a fee prior to delivery of your prize.

  - Be cautious of demands to send additional money to be eligible for future winnings.

  - It is violation of Federal law to play a foreign lottery via mail or phone.

#### Nigerian Letter or “419”

  - Be cautious of individuals representing themselves as foreign government officials.

  - Beware when asked to assist in placing large sums of money in overseas bank accounts.

  - Do not believe the promise of large sums of money for your cooperation.

  - Be cautious when additional fees are requested to further the transactions.


I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 45


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#### Reshipping

  - Be cautious if you are asked to ship packages to an “overseas home office”.

  - Be leery if the individual states his country will not allow direct business shipments from the United

States.

  - Be cautious if the “ship to” address is yours, but the name on the package is not.

  - Don’t accept packages which you didn’t order.

  - If you receive packages which you didn’t order, either refuse them upon delivery or contact the company

where the package is from.

#### Romance Scams

  - Be cautious of individuals who claim the romance was destiny or fate, and you are meant to be together.

  - Be cautious if an individual tells you they are in love with you and they cannot live without you, but they

need you to send them money so they can visit you. If you do not send them money or help them, they

will claim you do not love them.

  - Fraudsters typically claim to be originally from the United States (or your local region), but are currently

overseas, or going overseas, for business or family matters.


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#### Appendix VI: Six Month Statistics by Crime Type June 1, 2014 – December 31, 2014

|Crime Type|Victim Count|Victim Loss|
|---|---|---|
|Confidence Fraud|5,791|$82,315,378|
|Business E-mail Compromise|1,495|$60,294,162|
|Non-Payment/Delivery|31,760|$58,139,846|
|Identity Theft|8,910|$32,845,753|
|Investment|656|$30,979,794|
|Real Estate Related|5,262|$28,548,525|
|Advanced Fee|9,511|$25,062,507|
|Employment|9,809|$15,606,947|
|Credit Card Fraud|7,783|$14,236,939|
|Overpayment|11,521|$14,087,649|
|Auction|9,847|$11,092,144|
|Extortion|9,715|$10,936,749|
|Lottery/Sweepstakes|2,194|$8,026,189|
|Civil Matter|808|$7,330,033|
|Corporate Data Breach|393|$7,316,372|
|419|3,735|$6,619,195|
|Government Impersonation|5,295|$5,782,423|
|Personal Data Breach|5,145|$5,493,229|
|Misrepresentation|2,403|$4,716,591|
|Intellectual Property Rights|756|$3,663,322|
|Phishing/Vishing/Smishing/Pharming|6,495|$3,560,332|
|Harassment|5,017|$3,347,105|
|Re-Shipping|582|$1,310,307|
|Threats of Violence|1,514|$1,197,874|
|Charity|171|$838,573|
|Ransomware|1,402|$490,577|
|Virus|421|$398,979|
|Malware/Scareware|819|$314,764|
|Health Care Related|235|$289,040|
|Denial of Service|417|$273,761|
|Gambling|48|$134,962|
|Terrorism|96|$60,100|
|Crimes Against Children|772|$21,462|
|Criminal Forums|25|$8,157|
|I n t e r n e t C r i m e C o m p l a i n t C e n t e r Page 47|||


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|Hacktivist|40|$1,058|
|---|---|---|
|Other|13,648|$46,849,784|
|TOTAL|164,491|$492,190,582|


Social Media* 9,833 $60,418,243

Virtual Currency* 392 $1,972,312

_*Social media and virtual currency alone are not crime types, but often are used in conjunction with one or more of the other_
_crime types listed above. For this reason, they are tracked by the IC3 for trend and reporting purposes._

#### www.ic3.gov

|Social Media*|9,833|$60,418,243|
|---|---|---|
|Virtual Currency*|392|$1,972,312|


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