----- ###### Project Partners As a threat-based and intelligence-driven national security organization, the mission of the Federal Bureau of Investigation (FBI) is to protect and defend the United States against terrorist and foreign intelligence threats, to uphold and enforce the criminal laws of the United States and to provide leadership and criminal justice services to federal, state, municipal and international agencies and partners. The mission of the National White Collar Crime Center (NW3C) is to provide training, investigative support and research to agencies and entities involved in the prevention, investigation and prosecution of economic and high-tech crime. While NW3C has no investigative authority itself, its job is to help law enforcement agencies better understand and utilize tools to combat economic and high-tech crime. NW3C has other sections within its organization, including Training (in Computer Crime, Financial Crime and Intelligence Analysis), Research, and Investigative Support Services. NW3C is funded by an annual congressional appropriation through the Bureau of Justice Assistance (BJA). ## FBI **Bureau of Justice Assistance** **U.S. Department of Justice** This project was supported by Grant No. 2011-BE-BX-K002 awarded by the Bureau of Justice Assistance. The Bureau of Justice Assistance is a component of the Office of Justice Programs, which also includes the Bureau of Justice Statistics, the National Institute of Justice, the Office of Juvenile Justice and Delinquency Prevention, the Office for Victims of Crime, and the Office of Sex Offender Sentencing, Monitoring, Apprehending, Registering, and Tracking. Points of view or opinions in this document are those of the author and do not necessarily represent the official position or policies of the U.S. Department of Justice. The National White Collar Crime Center (NW3C) is the copyright owner of this document. This information may not be used or reproduced in any form without express written permission of NW3C. For questions or additional information, please contact Kathryn Rinker at 1-800-221-4424 or kmalbonrinker@nw3c.org. NW3C[TM] and IC3® are trademarks of NW3C Inc and ma not be used ithout ritten permission ----- ###### Table of Contents Executive Summary ................................................................................................................................4 Step-By-Step Guide to the IC3 ..............................................................................................................5 2012 Complainant Demographics .......................................................................................................7 2012 Frequently Reported Internet Crimes ........................................................................................8 Case Highlights .......................................................................................................................................17 Protecting the Public .............................................................................................................................19 Conclusion ...............................................................................................................................................19 Appendix I: 2012 Scam Alerts and Public Service Announcements ...............................................20 Appendix II: Online Crime Prevention Tips ..........................................................................................21 Appendix III: Complainant Statistics ...................................................................................................23 Appendix IV: State by State Statistics .................................................................................................27 Mission: To serve as a vehicle to receive, develop and refer criminal complaints regarding the rapidly expanding arena of cybercrime. The Internet Crime Complaint Center (IC3) gives the victims of cybercrime a convenient and easy-to-use reporting mechanism that alerts authorities to suspected criminal or civil violations. For law enforcement and regulatory agencies at the federal, state, local, tribal and international levels, IC3 provides a central referral mechanism for complaints involving Internet-related crimes. ----- ##### 2012 Internet Crime Report # 1 ###### Executive Summary Now in its 13th year of operation, the Internet Crime Complaint Center (IC3®) has firmly established its role as a valuable resource for both victims of Internet crime and the law enforcement agencies investigating and prosecuting these crimes. For the victims, the IC3 provides a convenient and easy-to-use reporting mechanism that alerts authorities to suspected criminal violations. For law enforcement agencies, the IC3 serves as a conduit to receive Internet-related complaints, to conduct research related to them and to develop analytical reports based on them for state, local, federal, tribal or international law enforcement and/or regulatory agencies. These agencies then develop investigations based on the forwarded information, as appropriate. In 2012, the IC3 received 289,874 consumer complaints with an adjusted dollar loss of $525,441,110[1], which is an 8.3-percent increase in reported losses since 2011. In recognition of this increase, the IC3 expanded its efforts to inform the general public about online scams by publishing several public service announcements and providing additional tips for Internet consumers. The IC3’s success has attracted international interest. Canada, the United Kingdom and Germany use the IC3 as a model for similar cybercrime centers. In furtherance of its continuing support of foreign law enforcement, the IC3 prepared dozens of country-specific statistical reports and disseminated hundreds of complaint referrals to FBI Legat offices throughout the world. In 2013, the IC3 will continue to pursue its mission to serve both the online public and law enforcement and regulatory agencies throughout the entire global community. ###### Complaint Totals By Year 1Method of evaluating loss amounts: The FBI IC3 staff reviewed for validity all complaints that reported a loss of more than $100,000. Analysts also converted losses reported in foreign currencies to dollars. The final amounts of all reported losses above $100,000 for which the complaint information did not support the loss amount were excluded ----- ###### Step-By-Step Guide to IC3 History of IC3 The Internet Fraud Complaint Center — a partnership between the FBI and NW3C (funded by BJA) — was established May 8, 2000, to address the ever-increasing incidence of online fraud. Just three years later, in response to the exponential increase in cybercrime of all types, the Center changed its name to the Internet Crime Complaint Center (IC3). The IC3 offers remote access capability, making data available to law enforcement anywhere. This Webbased access provides users the ability to aggregate victims and losses to substantiate criminal activity within the agency’s area of jurisdiction and to enhance the development of cases. The IC3 analysts use automated matching systems to identify links and commonalities between numerous complaints and combine the respective complaints into referral groups for law enforcement. Of the 289,874 complaints received in 2012, 39.64 percent (114,908) reported financial loss. Today, the IC3 accepts more capability, making data available to complaints in a single month law enforcement anywhere. This Webthan it received in its first six based access provides users the ability months. With more than two 289,874 to aggregate victims and losses to ###### Complaints reported to IC3 million complaints received substantiate criminal activity within since its inception, the IC3 the agency’s area of jurisdiction and serves as the nation’s portal for to enhance the development of cases. reporting Internet crime and suspicious activity. Although the IC3 may not immediately build all complaints ###### How it Works into referrals, all complaints are helpful in identifying trends and building statistical reports. These trends are Victims file complaints with the IC3, which go into the posted on the IC3’s website (www.ic3.gov) as public service extensive IC3 database. The IC3 analysts review and announcements in a continuing effort to educate the general analyze individual complaint data, identifying and grouping public on constantly evolving cyber scams and crime. complaints with similar information. These complaints are collated and referred to state, local, federal, tribal and The IC3 encourages victims of Internet crime to report all international law enforcement. Analysts also collect relevant incidents to the IC3 – whether or not an actual dollar loss is case information from both open- and closed-sources. involved – due to the broad dissemination and varied uses of the data gathered from the complaints. ###### Overall Statistics Total complaints received: 289,874 Complaints reporting loss: 114,908 Total Loss: $525,441,110.00 Median dollar loss for those reporting a loss: $600.00 Average dollar loss overall: $1,813.00 Average dollar loss for those reporting loss: $4,573.00 ----- ###### Lifecycle of a Complaint All complaints filed with the IC3 follow a specific algorithm. The first step in this process includes someone filing a complaint to www.ic3.gov. The complaint information is either pulled by law enforcement who access the database or analyzed and grouped with similar cases. While developing a case, Internet crime analysts compile information from both open- and closed-source information databases and confer with state, local, tribal, federal and international law enforcement personnel. The chart below highlights how the process works. ###### The Lifecycle of a Complaint at IC3 Cases for Law Enforcement - Criminal Prosecution - Restitution ###### Complaint is Filed Complaint is Filed ###### Public Service Announcements - Media Distribution - Corporate Distribution - Website Posting ###### Intelligence Reports - Corporate Analysts - Fusion Centers - Crime Analysts ----- ###### 2012 Complainant Demographics These numbers reflect a trend in recent years in which the number of male and female complainants is equalizing. There was little change between 2011 and 2012 in the age groups that filed complaints. |ng.|Col2|Col3| |---|---|---| |Gender|Count|Percentage| |Male|149,601|51.61%| |Female|140,273|48.39%| |Age|Count|Percentage| |---|---|---| |Under 20|9,378|3.24%| |20-39|112,797|39%| |40-59|125,432|43%| |60 & Over|42,267|14%| ###### Top 10 States by Count: Victim Complainants (Numbered by Rank) Top 5 Countries by Count: Victim Complainants (Numbered by Rank) ----- ###### 2012 Frequently Reported Internet Crimes Auto Fraud In fraudulent vehicle sales, criminals attempt to sell vehicles they do not own. An attractive deal is created by advertising vehicles for sale on various online platforms at prices below market value. Often the fraudsters claim they must sell the vehicles quickly because they are relocating for work, being deployed by the military, or have a tragic family circumstance and are in need of money. Because of the exigent circumstances, criminals refuse to meet in person or allow inspection of the vehicles prior to the sale. To make the deal appear legitimate, the criminal instructs the victim to wire full or partial payment to a third-party agent via a wire transfer service, and to fax the payment receipt to the seller as proof of payment. The criminal pockets the money but does not deliver a vehicle. In a new twist, the criminals have attempted to pose as dealers instead of individuals selling a single car. This allows them to advertise multiple vehicles for sale at one time on certain platforms, potentially exposing more victims to the scam. |Age Range|Complaints|Loss| |---|---|---| |Under 20|299|$510,247.53| |20 - 29|1,580|$3,133,594.56| |30 - 39|1,406|$3,393,465.57| |40 - 49|1,453|$3,959,961.81| |50 - 59|1,123|$3,451,918.73| |60 & Over|421|$1,735,360.22| |Total|6,282|$16,184,548.42| |Age Range|Complaints|Loss| |---|---|---| |Under 20|349|$773,384.68| |20 - 29|1,958|$5,022,406.66| |30 - 39|2,177|$11,960,457.40| |40 - 49|2,467|$9,891,248.53| |50 - 59|2,372|$11,951,607.16| |60 & Over|1,554|$8,788,682.12| |Total|10,877|$48,387,786.55| |Age Range|Complaints|Loss| |---|---|---| |Under 20|648|$1,283,632.21| |20 - 29|3,538|$8,156,001.22| |30 - 39|3,583|$15,353,922.97| |40 - 49|3,920|$13,851,210.34| |50 - 59|3,495|$15,403,525.89| |60 & Over|1,975|$10,524,042.34| |Total|17,159|$64,572,334.97| Female Male Total Age Range Complaints Loss Age Range Complaints Loss Age Range Complaints Loss Under 20 299 $510,247.53 Under 20 349 $773,384.68 Under 20 648 $1,283,632.21 20 - 29 1,580 $3,133,594.56 20 - 29 1,958 $5,022,406.66 20 - 29 3,538 $8,156,001.22 30 - 39 1,406 $3,393,465.57 30 - 39 2,177 $11,960,457.40 30 - 39 3,583 $15,353,922.97 40 - 49 1,453 $3,959,961.81 40 - 49 2,467 $9,891,248.53 40 - 49 3,920 $13,851,210.34 50 - 59 1,123 $3,451,918.73 50 - 59 2,372 $11,951,607.16 50 - 59 3,495 $15,403,525.89 60 & Over 421 $1,735,360.22 60 & Over 1,554 $8,788,682.12 60 & Over 1,975 $10,524,042.34 Total 6,282 $16,184,548.42 Total 10,877 $48,387,786.55 Total 17,159 $64,572,334.97 60 & Over 50 - 59 40 - 49 30 - 39 20 - 29 Under 20 ###### Auto Fraud Demographics Female Male Total Age Range Complaints Loss Age Range Complaints Loss Age Range Complaints Loss 299 $510,247.53 Under 20 349 $773,384.68 Under 20 648 $1,283,632.21 1,580 $3,133,594.56 20 - 29 1,958 $5,022,406.66 20 - 29 3,538 $8,156,001.22 1,406 $3,393,465.57 30 - 39 2,177 $11,960,457.40 30 - 39 3,583 $15,353,922.97 1,453 $3,959,961.81 40 - 49 2,467 $9,891,248.53 40 - 49 3,920 $13,851,210.34 1,123 $3,451,918.73 50 - 59 2,372 $11,951,607.16 50 - 59 3,495 $15,403,525.89 421 $1,735,360.22 60 & Over 1,554 $8,788,682.12 60 & Over 1,975 $10,524,042.34 6,282 $16,184,548.42 Total 10,877 $48,387,786.55 Total 17,159 $64,572,334.97 0 500 1,000 1,500 2,000 2,500 Complaint Count Male Female ----- ###### FBI Impersonation E-mail Scam The names of various government agencies and highranking government officials have been used in spam attacks in an attempt to defraud consumers. Government agencies do not send unsolicited e-mails. Complaints related to spam e-mails purportedly sent from the FBI continued to be reported with high frequency to the IC3. In 2012, the IC3 received about 47 complaints per day of this type. With an average adjusted loss of approximately $141 per complaint, victims reported losing more than $6,604 to this scam every day. Complaints that directly spoof the name of FBI Director Robert Mueller continue to make up a large part of the government impersonation e-mail scams. Those complaints include elements of Nigerian scam letters (also known as 419 scams) incorporating get-rich inheritance scenarios, bogus lottery winning notifications and occasional extortion threats. A vast majority of the Mueller spoof complaints are simply reports of probable fraud with no monetary losses incurred by the filer. Nevertheless, the spoofs continue to pose a viable threat to national security by undermining public trust that directly impacts law enforcement’s ability to do its job. ###### FBI Impersonation E-mail Scam Demographics ----- ###### Intimidation/Extortion Scams Intimidation and extortion scams have evolved over the years to include some of the following scams. ###### Telephone Calls In a twist to the pop-up scareware scheme, victims began receiving telephone calls from individuals allegedly claiming to be from legitimate well-known software companies. The victims of these calls were advised malware had been detected on their computers and posed an impending threat. The fraudsters tried to instill a feeling of urgency so victims would take immediate action and log on to their computers. Once the victims logged in, the fraudsters directed them to the utility area of the computers, where they appeared to demonstrate how the computers were infected. The fraudsters offered to rid the computers of the malware for fees ranging from $49 to $450. When the victims agreed to pay the fees, they were directed to a website where they entered a code or downloaded a software program that allowed the fraudsters remote access to their computers. ###### Payday Loan The payday loan scam involves victims receiving harassing telephone calls from individuals claiming they are delinquent in payments. The callers purport to be representatives of federal government agencies, various law firms and other legitimate sounding agencies. The callers have accurate information associated with the victims, including Social Security number, date of birth, address, employer information, bank account numbers, and names and telephone numbers of relatives and friends. The callers claim to be collectors for debt-collecting companies. The fraudsters are relentless in the number of calls made to the victims’ homes, cell phones and places of employment. The callers will not provide any details of the alleged payday loans and become abusive when questioned. The fraudsters threaten the victims with legal actions, arrests, and in some cases, physical violence if they refuse to pay. Often, the callers resort to harassment of the victims’ relatives, friends and employers. The fraudsters asked some victims to fax a statement agreeing to pay a specified amount via a prepaid money card. It also stated the victim would never dispute the debt. In a slight twist to the scam, the fraudster advised not only were there warrants for the victims for non-payment, but there were also warrants for hacking into a specific business with the intent of obtaining customer information. ###### Process Server The fraudsters added a somewhat different approach to their intimidation tactics when a person purporting to be a process server for the court appeared at a victim’s place of employment and at the home of another victim allegedly to serve papers for a court date. The process server requested a debit card number for payment to be made in order to avoid the court process. ###### The Grandparent Scam A telephone scam targeting grandparents, and appropriately named “The Grandparent Scam,” has continued to resurface over the years. The scam involves fraudsters calling elderly individuals claiming to be a grandson or granddaughter or other young relative in a legal or financial crisis. The crises generally involve claims of being arrested or in a car accident in another country. The callers create a sense of urgency and make a desperate plea for money, begging the grandparents not to tell the parents while often crying to help prevent the potential victims from discovering the scam. The callers also impersonated third parties, such as an attorney or an official, like a U.S. Embassy representative. Once the potential victims appear to believe the caller, they are provided instructions to wire money to a specified individual, often referred to as a bail bondsman, in order for their grandchild to be released by foreign law enforcement. Investigations have determined potential victims were identified via mass-produced lead lists that target specific demographics. Complaints reported the callers were from Canada, the United States, Mexico, Haiti, Guatemala, Peru and the Dominican Republic. To further obfuscate themselves, the callers used telephone numbers generated by free apps, so the bogus telephone number appears on the recipient’s caller ID. ----- ###### Intimidation/Extortion Scams Demographics |Age Range|Complaints|Loss| |---|---|---| |Under 20|52|$31,813.03| |20 - 29|994|$380,155.16| |30 - 39|1,366|$960,378.34| |40 - 49|1,167|$1,782,876.94| |50 - 59|939|$1,342,004.81| |60 & Over|616|$1,934,196.72| |Total|5,134|$6,431,425.00| |Age Range|Complaints|Loss| |---|---|---| |Under 20|35|$6,389.53| |20 - 29|557|$472,870.60| |30 - 39|787|$885,411.18| |40 - 49|671|$924,169.55| |50 - 59|647|$805,667.03| |60 & Over|493|$1,098,494.25| |Total|3,190|$4,193,002.14| |Age Range|Complaints|Loss| |---|---|---| |Under 20|87|$38,202.56| |20 - 29|1,551|$853,025.76| |30 - 39|2,153|$1,845,789.52| |40 - 49|1,838|$2,707,046.49| |50 - 59|1,586|$2,147,671.84| |60 & Over|1,109|$3,032,690.97| |Total|8,324|$10,624,427.14| Female Male Total Age Range Complaints Loss Age Range Complaints Loss Age Range Complaints Loss Under 20 52 $31,813.03 Under 20 35 $6,389.53 Under 20 87 $38,202.56 20 - 29 994 $380,155.16 20 - 29 557 $472,870.60 20 - 29 1,551 $853,025.76 30 - 39 1,366 $960,378.34 30 - 39 787 $885,411.18 30 - 39 2,153 $1,845,789.52 40 - 49 1,167 $1,782,876.94 40 - 49 671 $924,169.55 40 - 49 1,838 $2,707,046.49 50 - 59 939 $1,342,004.81 50 - 59 647 $805,667.03 50 - 59 1,586 $2,147,671.84 60 & Over 616 $1,934,196.72 60 & Over 493 $1,098,494.25 60 & Over 1,109 $3,032,690.97 Total 5,134 $6,431,425.00 Total 3,190 $4,193,002.14 Total 8,324 $10,624,427.14 60 & Over 50 - 59 40 - 49 30 - 39 20 - 29 Under 20 0 300 600 900 1,200 1,500 Complaint Count Male Female _Note: The percentages shown represent the number of total complaints by age group received for each frequently reported Internet fraud category._ ----- ###### Hit Man Scam The IC3 began receiving reports about the hit man/extortion e-mail scheme seven years ago, and over time the content of the hit man e-mails has changed, but the intent remains the same – to defraud people through disturbing e-mails. unless a ransom was paid within 48 hours. Personal identifying information such as name, address and telephone numbers were included to sway the recipient into believing the sender knew his or her locations. 2009 The scam originated as a person sending an e-mail 2009 portraying himself as a hit man hired to kill the victim. The - The scammer started to use the names of international e-mail instructed the recipient to pay an amount of money terrorist groups such as Al Qaeda and the Ishmael Ghost to ensure the hit man did not carry out the death contract. Islamic Group. The hit Although the e-mails man claimed to be an were unnerving for the Hit Man Scam Demographics “Islamic hired killer” recipients, the IC3 did and a “suicide aid.” The not receive reports of recipient was advised to loss of life or money. ###### Totals send money within 72 More recently the hours or pay with his scammers started to Complaint Total or her life. utilize social media 1,354 - Hotels and other to gather personal information about the Total Loss businesses started receiving e-mails that recipient. Popular social Male $1,884,002.11 ###### Female claimed they were on a networking sites provide list of bombing targets. a wealth of information ###### Complaint Total Complaint Total for scammers. Limiting 2011/2012 ###### 725 629 the amount of personal information published Total Loss Total Loss - The e-mails claimed online is a good that a team had been practice for consumers $674,140.79 $1,209,861.32 hired to assassinate seeking to minimize the the recipients or their chance that they will be families unless they exploited by scammers. converted to Islam or paid a fine of $8,000 within five business days. The threat Below are highlights of how the hit man scam has evolved also claimed the sender was part of a “jihad operation over the years. to cleanse the United States and Europe of all religions different from Islam, especially the Christians and Jews.” 2007 - E-mails claiming to be sent by “Agent Bauer” of the - The e-mails claimed they were sent by the FBI in London, International Intelligence Bureau offer the recipient a advising the FBI recently arrested an individual for the chance to purchase a security alarm. Potential victims murders of several citizens in the United States and the are told that when the device is activated, representatives United Kingdom. The e-mails claimed the recipient’s of the International Intelligence Bureau will come to his information was discovered on the arrested subject, or her rescue. identifying him or her as the next murder victim. - Other reported e-mails claim that the potential victim 2008 will be killed and the death will be staged to appear - The recipient was advised to call a specified number for accidental. additional information and instructions. This new twist claimed the recipient or a loved one would be kidnapped ----- ###### Scareware/Ransomware Extorting money from consumers by intimidating them with false claims pretending to be the federal government watching their Internet use and other intimidation tactics have evolved over the years to include some of the below highlighted scams. ###### Pop-up Scareware Scheme ###### Citadel Malware The Citadel malware is another attempt to extort money their Internet use and other intimidation tactics have evolved from Internet users through intimidation. The malware over the years to include some of the below highlighted scams. delivers ransomware named Reveton. Once the ransomware ###### Pop-up Scareware Scheme is installed, the user’s computer freezes and a warning of a violation of U.S. federal law displays on the screen. To In mid-2008, the IC3 identified a trend in which victims intimidate the user further, the message declares the user’s reported they received pop-up messages alerting them that IP address was identified as visiting child pornography and their computers were infected with numerous viruses. The other illegal content. The user is instructed to pay a fine to pop-ups, known as the U.S. Department of scareware or fake Scareware/Ransomware Demographics Justice using prepaid or rogue anti-virus money card services software, cannot easily in order to unlock be closed by clicking “close” or the “X” Totals the computer. In addition to installing button. The scareware the ransomware, baited users into Complaint Total the Citadel malware purchasing software 1,969 continued to operate that would allegedly on the compromised remove viruses from Total Loss computer and could their computers. If the Male $134,899.85 Female be used to commit users clicked on the online banking and pop-ups to purchase credit card fraud. the software, forms Complaint Total Complaint Total to collect payment 1,325 644 IC3 Ransomware information appeared and the users were Total Loss Total Loss The latest version of charged for the $115,027.08 $19,872.77 ransomware reported via complaints uses the bogus products. The name of the Internet scareware showed Crime Complaint a list of reputable Center in an attempt software icons; to extort money from Internet users. As in the Citadel however, links to the websites were not operational. In malware example, the victims’ computers are hijacked, some instances, whether the users clicked on the pop-ups and a screen displays a warning of federal law violations. or not, the scareware installed malicious code onto the The victims are instructed to pay a fine to unlock their computers. The aggressive tactics of the scareware have computers using prepaid money card services. If they do caused significant losses to users. not comply in a specified time frame, they are told they could face prosecution. ----- ###### Real Estate Fraud Rental Scams Criminals search websites that list homes for sale and take information from legitimate ads and post it with their own e-mail addresses on Craigslist® (without Craigslist’s consent or knowledge) under the housing rentals category. To sweeten the pot, the houses are almost always listed with below-market rental rates. An interested party will contact the “homeowner” via e-mail, and usually explain that he or she had to leave the United States quickly because of some missionary or contract work in Africa. Victims are usually instructed to send money overseas—enough to cover the first and last month’s rent—via a wire transfer service (scammers often believe money cannot be traced once it gets picked up on the other end). Renters might also be asked to fill out credit applications asking for personal information like credit history, Social Security numbers and work history. The scammers then use this information to commit identity theft. ###### Timeshare Marketing Scams Timeshare owners across the country are being scammed out of millions of dollars by unscrupulous companies that promise to sell or rent the properties. In the typical scam, timeshare owners receive unexpected or uninvited telephone calls or e-mails from criminals posing as sales representatives for a timeshare resale company. The representative promises a quick sale, often within 60 to 90 days. The sales representatives frequently use high-pressure sales tactics to add a sense of urgency to the deal. Some victims have reported that sales representatives pressured them by claiming there was a buyer waiting in the wings, either on the other line or even present in the office. Timeshare owners who agree to sell are told that they must pay an upfront fee to cover anything from listing and advertising fees to closing costs. Many victims have provided credit cards to pay the fees ranging from a few hundred to a few thousand dollars. Once the fee is paid, timeshare owners report that the company becomes evasive — calls go unanswered, numbers are disconnected and websites are inaccessible. In some cases, timeshare owners who have been defrauded by a timeshare sales scheme have been subsequently contacted by an unscrupulous timeshare fraud recovery company as well. The representative from the recovery company promises assistance in recovering money lost in the sales scam. Some recovery companies require an up-front fee for services rendered while others promise no fees will be paid unless a refund is obtained for the timeshare owner. The IC3 has identified some instances in which people involved with the recovery company also have a connection to the resale company, raising the possibility that timeshare owners are being scammed twice by the same people. ###### Loan Modification Scams A loan modification scam often starts when a bogus loan company contacts a distraught homeowner and offers a loan modification plan via phone call, e-mail or mailing. A homeowner may reach out to these companies after seeing an ad online or in the newspaper. The loan modification typically includes a lower interest rate, an extension in the length of the loan term, a change in the type of loan or any combination of the three. As a part of this scam, the company instructs the homeowner to cease all communication with lenders and stop making mortgage payments until the loan modification process is complete. The homeowner is required to send money to cover “processing fees” and “closing costs” in order for the new loan to be processed and approved. After the homeowner sends the money, the loan company ceases communication, leaving the homeowner behind on actual mortgage payments and unable to recover funds sent to the bogus company. ----- ###### Real Estate Fraud Demographics |Age Range|Complaints|Loss| |---|---|---| |Under 20|161|$70,150.83| |20 - 29|2,412|$950,220.95| |30 - 39|2,180|$1,187,769.35| |40 - 49|1,826|$1,737,254.07| |50 - 59|1,557|$1,772,178.33| |60 & Over|793|$1,757,110.39| |Total|8,929|$7,474,683.92| |Age Range|Complaints|Loss| |---|---|---| |Under 20|53|$34,200.88| |20 - 29|1,174|$729,555.84| |30 - 39|1,350|$792,440.36| |40 - 49|1,156|$1,797,935.49| |50 - 59|1,010|$2,366,252.65| |60 & Over|760|$2,223,710.68| |Total|5,503|$7,944,095.90| |Age Range|Complaints|Loss| |---|---|---| |Under 20|214|$104,306.71| |20 - 29|3,586|$1,679,776.79| |30 - 39|3,530|$1,980,209.71| |40 - 49|2,982|$3,535,189.56| |50 - 59|2,567|$4,138,430.98| |60 & Over|1,553|$3,980,821.07| |Total|14,432|$15,418,734.82| Female Male Total Age Range Complaints Loss Age Range Complaints Loss Age Range Complaints Loss Under 20 161 $70,150.83 Under 20 53 $34,200.88 Under 20 214 $104,306.71 20 - 29 2,412 $950,220.95 20 - 29 1,174 $729,555.84 20 - 29 3,586 $1,679,776.79 30 - 39 2,180 $1,187,769.35 30 - 39 1,350 $792,440.36 30 - 39 3,530 $1,980,209.71 40 - 49 1,826 $1,737,254.07 40 - 49 1,156 $1,797,935.49 40 - 49 2,982 $3,535,189.56 50 - 59 1,557 $1,772,178.33 50 - 59 1,010 $2,366,252.65 50 - 59 2,567 $4,138,430.98 60 & Over 793 $1,757,110.39 60 & Over 760 $2,223,710.68 60 & Over 1,553 $3,980,821.07 Total 8,929 $7,474,683.92 Total 5,503 $7,944,095.90 Total 14,432 $15,418,734.82 60 & Over 50 - 59 40 - 49 30 - 39 20 - 29 Under 20 0 500 1,000 1,500 2,000 2,500 Complaint Count Male Female _Note: The percentages shown represent the number of total complaints by age group received for each frequently reported Internet fraud category._ ----- ###### Romance Scams Perpetrators use the promise of love and romance to entice and manipulate online victims. A perpetrator scouts the Internet for victims, often finding them in chat rooms, on dating sites and even within social media networks. These individuals seduce victims with small gifts, poetry, claims of common interest or the promise of constant companionship. Once the scammers gain the trust of their victims, they request money, ask victims to receive packages and reship them overseas or seek other favors. These cyber criminals capitalize on the vulnerabilities of their victims. This crime not only affects the victims financially, there are emotional and mental implications as well. The IC3 received 4,467 complaints and the victims’ losses totalled more than $55 million. |Age Range|Complaints|Loss| |---|---|---| |Under 20|32|$12,292.00| |20 - 29|215|$476,792.95| |30 - 39|579|$2,763,944.98| |40 - 49|414|$9,459,478.06| |50 - 59|650|$17,723,552.99| |60 & Over|659|$16,398,092.67| |Total|2,549|$46,834,153.65| |Age Range|Complaints|Loss| |---|---|---| |Under 20|21|$1,333.36| |20 - 29|310|$567,525.84| |30 - 39|385|$1,994,145.94| |40 - 49|469|$1,879,853.81| |50 - 59|502|$3,052,669.05| |60 & Over|240|$1,661,919.43| |Total|1,927|$9,157,447.43| |Age Range|Complaints|Loss| |---|---|---| |Under 20|53|$13,625.36| |20 - 29|525|$1,044,318.79| |30 - 39|964|$4,758,090.92| |40 - 49|883|$11,339,331.87| |50 - 59|1,152|$20,776,222.04| |60 & Over|899|$18,060,012.10| |Total|4,476|$55,991,601.08| Female Male Total Age Range Complaints Loss Age Range Complaints Loss Age Range Complaints Loss Under 20 32 $12,292.00 Under 20 21 $1,333.36 Under 20 53 $13,625.36 20 - 29 215 $476,792.95 20 - 29 310 $567,525.84 20 - 29 525 $1,044,318.79 30 - 39 579 $2,763,944.98 30 - 39 385 $1,994,145.94 30 - 39 964 $4,758,090.92 40 - 49 414 $9,459,478.06 40 - 49 469 $1,879,853.81 40 - 49 883 $11,339,331.87 50 - 59 650 $17,723,552.99 50 - 59 502 $3,052,669.05 50 - 59 1,152 $20,776,222.04 60 & Over 659 $16,398,092.67 60 & Over 240 $1,661,919.43 60 & Over 899 $18,060,012.10 Total 2,549 $46,834,153.65 Total 1,927 $9,157,447.43 Total 4,476 $55,991,601.08 60 & Over 50 - 59 40 - 49 30 - 39 20 - 29 Under 20 ###### Romance Scams Demographics Female Male Complaints Loss Age Range Complaints Loss 32 $12,292.00 Under 20 21 $1,333.36 215 $476,792.95 20 - 29 310 $567,525.84 579 $2,763,944.98 30 - 39 385 $1,994,145.94 414 $9,459,478.06 40 - 49 469 $1,879,853.81 650 $17,723,552.99 50 - 59 502 $3,052,669.05 659 $16,398,092.67 60 & Over 240 $1,661,919.43 2,549 $46,834,153.65 Total 1,927 $9,157,447.43 0 100 200 300 400 500 600 700 800 Complaint Count Male Female _Note: The percentages shown represent the number of total complaints by age group received for each frequently reported Internet fraud category._ ----- ###### Case Highlights Intellectual Property Rights, Trademark Infringement Ayodele Abrahamm Saliu was indicted in January 2012. Interpol members, acting on a U.S. extradition order, arrested him on May 29, 2012, when he tried to leave South Africa. He was being sought in the United States to stand trial in 11 cases including charges of wire fraud, bank fraud, computer intrusion and identity theft. Saliu’s schemes resulted in victim losses in excess of $500,000. Wire Fraud The IC3 referred 56 complaints about fake designer arrested him on May 29, 2012, when he tried to leave South merchandise and non-delivery of purchased items to the Africa. He was being sought in the United States to stand FBI’s St. Louis Field Office with a dollar loss of $145,333. trial in 11 cases including charges of wire fraud, bank fraud, According to the complainants, Jeannine Buford hosted computer intrusion and identity theft. Saliu’s schemes online auctions for authentic designer fashion apparel resulted in victim losses in excess of $500,000. including purses, luggage and boots. Victims paid for items using credit cards, wire transfers to bank accounts, cashier Wire Fraud and certified checks and online payment services. Some victims received damaged, non-authentic merchandise, An individual using the name Jesse Gasior and other aliases while others received contacted individuals who nothing. When the victims had ads on Craigslist® seeking contacted Buford regarding tickets to various events. ###### “IC3 complaints are one of the basic tools their orders, she refused to Gasior claimed to have the refund their money. _routinely reviewed in my investigative assignment_ tickets and asked the victims ###### to develop/confirm fraudulent activity using the to wire payments to Pittsburgh On September 20, 2012, ###### U.S. mail. As a result, three recent IC3 complaints addresses. The victims never Jeannine Buford was ###### required assistance from the IC3 analyst who received the tickets and filed sentenced to the maximum ###### prepared spreadsheets that led to two civil complaints with the IC3. The sentence of 57 months in IC3 referred 44 complaints to ###### administrative actions from our agency judicial federal prison and ordered to the FBI’s Pittsburgh Division ###### officer and the remaining complaint remains pay $225,500 in restitution for investigation. for her involvement in _under investigation.”_ the sale of counterfeit U.S. Postal Inspection Service IC3 User On April 24, 2012, Gasior was purses. In addition, she was arrested. He was indicted on required to forfeit a 2011 four counts of wire fraud on Camaro, a 2012 Porsche, a May 22, 2012. On October 15, large amount of electronic 2012, Gasior pleaded guilty to equipment, and the contents of her bank accounts. four counts of wire fraud and had his bond revoked, resulting in his incarceration pending his sentencing hearing. Each Nigerian Scam count has a maximum sentence of 20 years in prison, a fine of up to $250,000, or both. The IC3 provided complaints to the NASA Office of the Inspector General Computer Crimes Division in 2007 Timeshare Scam regarding a subject who was involved in “419” Nigerian schemes, phishing, bank fraud and credit card fraud. The In July 2012, an IC3 analyst compiled a case against a IC3 conducted searches of names and e-mail addresses company allegedly involved in a timeshare scam. The associated with the subject, Ayodele Saliu, and found company contacted timeshare sellers claiming they had 21 complaints with reported losses in excess of $10,000. buyers. They sent sales agreements with the purchase Additional searches conducted for NASA included over price and other information and advised owners they were 130 e-mail addresses, 14 URLs, and 15 telephone numbers. required to pay a processing fee that would be refunded at The IC3 identified an additional 88 related complaints with the end of the sale. Complainants sent the money and never reported losses in excess of $68,000, which increased the heard from the company again. The company website is no dollar loss already identified. One IC3 complaint produced longer active and some of the phone numbers have been a lead in which the victim was interviewed, and the disconnected. The IC3 received 19 complaints with a dollar information was used in the indictment against Saliu. loss of $1,046,891. ----- Non-Delivery of Payment Trans Am or Ford Mustang; however, complainants either did not receive automobiles or received vehicles with numerous defects. The case was compiled and sent to the North Carolina Department of Justice, which is collecting bank information and securing records from eBay for possible prosecution. Deceptive Trade In August 2012, an IC3 did not receive automobiles analyst received a request _“The IC3 continues to be an invaluable resource_ or received vehicles with from an investigator in _for the University of Toledo Police Department._ numerous defects. The case Nevada asking for assistance _Our number of Internet fraud crimes, including_ was compiled and sent to the on a case involving a non ###### ‘Nigerian scams,’ phishing schemes, and North Carolina Department delivery of payment scam. ###### ‘employment’ opportunities, increase each year. of Justice, which is collecting This scam began with ###### As an agency with local resources, we rely on our bank information and individuals advertising securing records from eBay ###### partnership with the IC3 to provide our victims jewelry for sale on Craigslist®. for possible prosecution. The alleged suspect would _a voice in the process of investigating these_ purchase advertised items _incidents. The IC3’s crime analysts are extremely_ Deceptive Trade and claim payments for them _professional and can provide a great deal of_ In December 2011, an had been sent via PayPal®. _investigative knowledge regarding cyber crime. ”_ analyst from the IC3 noticed The suspect would then send ###### Detective Douglas D. Hoffman several complaints were filed the sellers fraudulent e-mails ###### University of Toledo Police Department against Bruno’s Powersports. confirming the sales. Often, Nathan Pruss was advertising the sellers discovered the ATVs for sale on eBay®. confirmation e-mails were The advertised descriptions fraudulent after they had listed the vehicles in excellent condition. However, when shipped the items, leaving them with no items or payments. the buyer received the ATV, it was in need of repair and The IC3 analyst forwarded 16 complaints to the investigator didn’t come close to matching the description. The analyst along with several reports on suspects believed to be compiled a case that had six complaints with $13,987 in involved. One suspect was interviewed in October 2012, reported losses and sent it to the Arkansas Office of the and it was determined that he was an intermediary for Attorney General and the Arkansas State Police. In August a Nigerian scam. He said the jewelry was shipped to his 2012, the Attorney General’s Office informed the IC3 that residence. He then pawned it and wired the money overseas. civil action had been taken and the company had been fined He was paid a small sum for his assistance. On December 4, $10,000 for deceptive trade. 2012, the suspect was arrested and charged with six counts Romance Fraud of felony theft and six counts of burglary. Additional charges are pending. Several more complaints were filed against this In December 2012, an IC3 analyst assisted a detective suspect since the case was referred in August. The case now in Utah with an ongoing investigation involving a secret has a total of 59 complaints with $85,674 in reported losses. shopper and romance scam. Victims were wiring money to a resident in Utah. The reported suspect was receiving Classic Car Fraud money and forwarding it to an individual in Africa. The Five complaints with a total dollar loss of $57,535 were detective was looking for additional victims who may have filed against a North Carolina-based company. Ads on sent money to the reported suspect. On December 15, 2012, eBay® and/or the company website led complainants to the IC3 analyst forwarded six complaints to the detective. believe they were buying either a restored 1979 Pontiac ----- ###### Protecting the Public The IC3 understands the importance of informing the public about the dangers of cybercrime. The IC3’s public service announcements (PSAs) and scam alerts are posted online and distributed to law enforcement and various media outlets. The PSAs keep consumers informed on the latest cyber trends and keep industry partners up-to-date about Internet fraud. The scam alerts are based upon information from law enforcement and complaints submitted to the IC3. These reports detail recent cybercrime trends and new twists to previously existing cyber scams. The IC3 maintains the website www.lookstoogoodtobetrue. com, which is an educational site developed by a joint federal law enforcement and industry task force. This site gives consumers an opportunity to submit and review testimonials. Testimonials include stories in which consumers were defrauded by a scam, or they did not fall victim to a scam, and how they avoided becoming a victim. The PSAs, scam alerts and forms are all found on the IC3’s website, www.ic3.gov. ###### Conclusion This report details the IC3’s efforts to prevent and reduce the prevalence and impact of the crimes highlighted. Throughout 2012, the IC3 continued to support law enforcement officers in their investigations of Internet-related crimes. In 2012, the IC3 processed 289,874 complaints, representing more than a half-billion dollars in losses. In accordance with its mission, the IC3 referred complaints to state, local, federal, tribal and international law enforcement agencies. The IC3’s support led to numerous investigations that resulted in arrests, seizures, convictions and restitution, among other actions. The IC3 also produced monthly trend analysis reports, 23 public service announcements, scam alerts, and other publications to alert law enforcement and the general public about the pervasiveness of online crime. The IC3 continually reviews its services and analytical tools to incorporate the latest advances in technology and ensure law enforcement needs are met. _IC3 staff attend conferences and meetings across the country to educate law enforcement and the_ _public about services provided._ ----- ###### Appendix I 2012 Scam Alerts and Public Service Announcements* **Scam Alerts** **November Scam Alert (www.ic3.gov/media/2012/121126.aspx)** - Top Nine Fraud Attacks Impacting eCommerce - Fraud Targeting Direct Sales Companies **October Scam Alert (www.ic3.gov/media/2012/121023.aspx)** - Dating Extortion Scam - Payday Loan Scams - New TDSS/TDL4 malware Infects 46 of Fortune 500 - Top Words Cyber Criminals Use in Fake E-mails **September Scam Alert (www.ic3.gov/media/2012/120919.aspx)** - Triangle Credit Card Fraud - New Twist to the Work-at-Home Scheme - New Twist to the Hit Man Scam **August Scam Alert (www.ic3.gov/media/2012/120808.aspx)** - Fake Political Survey - Online Phonebook - Free Credit Service Website - Citadel Malware Delivers Reveton Ransomware In Attempts To Extort Money - Spoofed Microsoft Update Includes Malware - SYSRET 64-bit Operating System Privilege Escalation Vulnerability on Intel CPU Hardware - Malicious PowerPoint File Contains Exploit, Drops Backdoor **May Scam Alert (http://www.ic3.gov/media/2012/120523.aspx)** - Exposing Bad Clients in the Escort Community - US Airways Phishing E-mail Containing Malware **April Scam Alert (www.ic3.gov/media/2012/120420.aspx)** - Investment Scam - Blackhole Exploit Kit 1.2.3 Released - Termination of Your Certified Public Accountant (CPA) License Spam Campaign Containing Malware - Want to Get Paid to Drive Your Own Car? - Online Property Rental Scenarios **March Scam Alert (www.ic3.gov/media/2012/120327.aspx)** - Fraudulent Utility Bill E-mail - Businesses Targeted with E-mail Purportedly from the Better Business Bureau (BBB) - Moving Company Scams - Browser Bot Infection - HTML Attachments Used to Spread Malware **February Scam Alert (www.ic3.gov/media/2012/120217.aspx)** - Mystery Shopper Scam to Evaluate Wire Transfer Services - Spam Referencing U.S. Military Members and Gaddafi - Pox Party Online Advertisements **Public Service Announcements** **Citadel Malware Continues to Deliver Reveton Ransomware in** **Attempts to Extort Money** www.ic3.gov/media/2012/121130.aspx **Fraud Alert – Cyber Criminals Targeting Financial Institution** **Employee Credentials to Conduct Wire Transfer Fraud** www.ic3.gov/media/2012/FraudAlertFinancialInstitutionEmployee CredentialsTargeted.pdf **Fraud Alert Involving E-mail Intrusions to Facilitate Wire** **Transfers Overseas** www.ic3.gov/media/2012/E-mailFraudWireTransferAlert.pdf **Holiday Shopping Tips** www.ic3.gov/media/2012/121120.aspx **Joint FBI and DHS Public Service Announcement: Best Practices** **for Recovery From the Malicious Erasure of Files** www.ic3.gov/media/2012/120120.aspx **Justice Department Officials Raise Awareness of Disaster Fraud** **Hotline** www.ic3.gov/media/2012/121101.aspx **Lawyers’ Identities Being Used for Fake Websites and Solicitations** www.ic3.gov/media/2012/120914.aspx **Malware Installed on Travelers’ Laptops through Software** **Updates on Hotel Internet Connections** www.ic3.gov/media/2012/120508.aspx **New Variation on Telephone Collection Scam Related to** **Delinquent Payday Loans** www.ic3.gov/media/2012/120221.aspx **Smartphone Users Should Be Aware of Malware Targeting** **Mobile Devices and Safety Measures to Help Avoid Compromise** www.ic3.gov/media/2012/121012.aspx **Timeshare Marketing Scams** www.ic3.gov/media/2012/120125.aspx **U.S. Law Firms Continue to be the Target of a Counterfeit** **Check Scheme** www.ic3.gov/media/2012/120312.aspx _* N_ _N_ _S_ _Al_ _i_ _d i_ _J_ _J_ _J l_ _d_ ----- ###### Appendix II Online Crime Prevention Tips Auction Fraud • Before you bid, contact the seller with any questions you have. Review the seller’s feedback. • Be cautious when dealing with individuals outside of your own country. • Ensure you understand refund, return, and warranty policies. • Determine the shipping charges before you buy. • Be wary if the seller only accepts wire transfers or cash. • Consider insuring your item. Credit Card Fraud • If purchasing merchandise, ensure it is from a reputable source. Do research to ensure legitimacy of the individual or company. • Beware of providing credit card information through unsolicited e-mails. • Promptly reconcile credit card statements to avoid unauthorized charges. Debt Elimination • Know who you are doing business with – do your research. Contact the state Attorney General’s Office or the State Corporation Commission to see if there are any registered complaints. • Be cautious when dealing with individuals outside of your own country. • Ensure that you understand all terms and conditions of any agreement. • Be wary of businesses that operate from P.O. boxes or mail drops. Employment/Business Opportunities • Be wary of inflated claims of product effectiveness. • Be cautious of exaggerated claims of possible earnings or profits ###### • Beware when money is required up front for instructions or products. • Be suspicious when the job posting claims “no experience necessary.” • Do not give your Social Security number when first interacting with your prospective employer. • Be wary when replying to unsolicited e-mails for work-at-home employment. Identity Theft • Ensure websites are secure before submitting a credit card number. • Never throw away credit card or bank statements in usable form. • Be aware of missed bills, which could indicate the account has been taken over. • Be cautious of scams requiring personal information. • Never give a credit card number over the phone unless you make the call. • Monitor credit statements monthly for any fraudulent activity. Review a copy of your credit report at least once a year. • Report unauthorized transactions to bank or credit card companies as soon as possible. Investment Fraud, Ponzi and Pyramid Schemes • If the opportunity appears too good to be true, it probably is. • Beware of promises to make fast profits. • Be wary of investments that offer high returns at little or no risk. • Be cautious when you are required to bring in subsequent investors. • Do not invest in anything unless you understand ----- ###### • Independently verify the terms of any investment that you intend to make. Beware of references given by the promoter. • Do not assume a company is legitimate based on the appearance of the website. • Be cautious when responding to investment offers received through unsolicited e-mail. Lotteries • Be wary if you do not remember entering a lottery or contest. • Be cautious if you receive a telephone call stating you are the winner of a lottery. • Beware of lotteries that charge a fee before delivering your prize. • Be wary of demands to send additional money to be eligible for future winnings. • Know that it is a violation of federal law to play a foreign lottery via mail or phone. Phishing/Spoofing • Be suspicious of any unsolicited e-mail requesting personal information. • Avoid filling out forms in e-mail messages that ask for personal information. This could be a phishing scam. • Always compare the link in the e-mail to the link that you are actually directed to visit. • Log on to the entity’s official website instead of “linking” to it from an unsolicited e-mail. • Contact the actual business that supposedly sent the e-mail to verify if the e-mail is genuine. Reshipping • Be cautious if you are asked to ship packages to an “overseas home office.” • Be suspicious if an individual states that his country will not allow direct business shipments from the United States. ###### • Be wary if the ship-to address is yours but the name on the package is not. • Do not accept packages you did not order. • If you receive packages you did not order, either refuse delivery or contact the company that sent the package. Romance Scams • Be cautious of individuals who claim it was destiny or fate and you are meant to be together, or claim God brought you to him/her. They often claim to love you within 24-48 hours. • These individuals want your address to send you flowers, candy and teddy bears, often purchased with stolen credit cards. • They ask for your phone number, but when they call, you can barely understand them. • Be wary if an individual tells you they are so in love with you that they cannot live without you but they need you to send them some money so they can come to see you. To them, love equals financial assistance. If you do not send them money or help them out with what they ask, you do not love them. • They typically claim to be from the United States (or your local region) but they are overseas, or going overseas, mainly to Nigeria, sometimes the United Kingdom, for business or family matters. Spam • Do not open spam. Delete it. • Never respond to spam because this will confirm to the sender that it is a valid e-mail address. • Have a primary and secondary e-mail address — one for people you know and one for all other purposes. • Avoid giving out your e-mail address unless you know how it will be used. • Never purchase anything advertised through unsolicited e-mail. ----- ###### Appendix III Complainant Statistics Complainant Statistics by State* Rank State Percent Rank State Percent 1 California 13.40% 27 Louisiana 1.15% 2 Florida 7.97% 28 Connecticut 1.08% 3 Texas 7.22% 29 Kentucky 1.08% 4 New York 5.70% 30 Oklahoma 0.95% 5 New Jersey 3.81% 31 Kansas 0.84% 6 Pennsylvania 3.69% 32 Arkansas 0.80% 7 Illinois 3.50% 33 Utah 0.78% 8 Virginia 3.29% 34 Iowa 0.75% 9 Ohio 3.05% 35 Alaska 0.65% 10 Washington 2.71% 36 New Mexico 0.64% 11 North Carolina 2.64% 37 Mississippi 0.61% 12 Georgia 2.60% 38 West Virginia 0.53% 13 Maryland 2.59% 39 Idaho 0.49% 14 Michigan 2.58% 40 Hawaii 0.47% 15 Arizona 2.52% 41 Nebraska 0.46% 16 Colorado 2.34% 42 New Hampshire 0.44% 17 Tennessee 1.99% 43 Maine 0.40% 18 Indiana 1.86% 44 Montana 0.33% 19 Massachusetts 1.84% 45 District of Columbia 0.30% 20 Missouri 1.69% 46 Rhode Island 0.30% 21 Alabama 1.54% 47 Delaware 0.30% 22 Wisconsin 1.51% 48 Vermont 0.19% 23 Nevada 1.50% 49 Wyoming 0.19% 24 Oregon 1.44% 50 North Dakota 0.18% 25 South Carolina 1.40% 51 South Dakota 0.16% 26 Minnesota 1.31% _*Note: This is the total number of complaints from each state and the District of Columbia. This total includes_ _complaints that list dollar loss amounts and complaints that do not list dollar loss amounts. Also, 7.55% (7,652)_ _of the complainants did not provide location information. Figures were rounded to the nearest hundredth percent_ _and do not total 100%._ |Rank|State|Percent|Rank|State|Percent| |---|---|---|---|---|---| |1|California|13.40%|27|Louisiana|1.15%| |2|Florida|7.97%|28|Connecticut|1.08%| |3|Texas|7.22%|29|Kentucky|1.08%| |4|New York|5.70%|30|Oklahoma|0.95%| |5|New Jersey|3.81%|31|Kansas|0.84%| |6|Pennsylvania|3.69%|32|Arkansas|0.80%| |7|Illinois|3.50%|33|Utah|0.78%| |8|Virginia|3.29%|34|Iowa|0.75%| |9|Ohio|3.05%|35|Alaska|0.65%| |10|Washington|2.71%|36|New Mexico|0.64%| |11|North Carolina|2.64%|37|Mississippi|0.61%| |12|Georgia|2.60%|38|West Virginia|0.53%| |13|Maryland|2.59%|39|Idaho|0.49%| |14|Michigan|2.58%|40|Hawaii|0.47%| |15|Arizona|2.52%|41|Nebraska|0.46%| |16|Colorado|2.34%|42|New Hampshire|0.44%| |17|Tennessee|1.99%|43|Maine|0.40%| |18|Indiana|1.86%|44|Montana|0.33%| |19|Massachusetts|1.84%|45|District of Columbia|0.30%| |20|Missouri|1.69%|46|Rhode Island|0.30%| |21|Alabama|1.54%|47|Delaware|0.30%| |22|Wisconsin|1.51%|48|Vermont|0.19%| |23|Nevada|1.50%|49|Wyoming|0.19%| |24|Oregon|1.44%|50|North Dakota|0.18%| |25|South Carolina|1.40%|51|South Dakota|0.16%| |26|Minnesota|1.31%|||| ----- ###### Complainant Loss by Victim State* Rank State Loss Percent Rank State Loss 1 California $68,160,064.06 16.48% 27 Minnesota $4,715,270.96 2 Florida $34,419,348.21 8.32% 28 Connecticut $4,106,121.92 3 Texas $30,445,492.21 7.36% 29 Louisiana $3,941,008.84 4 New York $28,108,596.87 6.80% 30 Oklahoma $3,797,584.67 5 Illinois $14,316,107.72 3.46% 31 Arkansas $3,564,473.92 6 Pennsylvania $14,301,577.27 3.46% 32 Kansas $3,370,320.31 7 Georgia $12,150,521.46 2.94% 33 Iowa $3,288,725.60 8 Virginia $12,111,408.23 2.93% 34 Utah $3,006,580.27 9 New Jersey $11,933,510.08 2.88% 35 West Virginia $2,668,497.89 10 Washington $11,515,862.19 2.78% 36 New Mexico $2,366,605.97 11 Arizona $11,484,211.86 2.78% 37 Hawaii $2,301,640.06 12 North Carolina $10,215,268.07 2.47% 38 Idaho $2,096,452.47 13 Ohio $9,876,913.03 2.39% 39 Delaware $1,849,420.89 14 Maryland $9,763,989.79 2.36% 40 Alaska $1,665,603.33 15 Michigan $8,783,165.18 2.12% 41 Mississippi $1,576,410.57 16 Colorado $8,358,573.07 2.02% 42 North Dakota $1,500,790.71 17 Tennessee $7,327,960.99 1.77% 43 Nebraska $1,400,493.44 18 Massachusetts $7,134,399.29 1.72% 44 Maine $1,213,899.63 19 Missouri $7,108,501.55 1.72% 45 Rhode Island $1,173,071.60 20 Indiana $7,031,361.01 1.70% 46 New Hampshire $1,098,554.35 21 Nevada $6,840,663.99 1.65% 47 Montana $1,080,190.98 22 Wisconsin $6,247,486.18 1.51% 48 District of Columbia $765,478.50 23 Oregon $6,166,365.10 1.49% 49 Wyoming $613,214.95 24 South Carolina $5,713,903.04 1.38% 50 South Dakota $592,790.31 25 Alabama $5,093,048.54 1.23% 51 Vermont $563,267.87 26 Kentucky $4,739,164.07 1.15% _*Note: This is the total number of complaints from each state and the District of Columbia. Of the complaints, 27,340 ($22,940,921) did not provide_ _location information. Percentages were rounded to the nearest hundredth and do not add to precisely 100 percent._ |Rank|State|Loss|Percent|Rank|State|Loss|Percent| |---|---|---|---|---|---|---|---| |1|California|$68,160,064.06|16.48%|27|Minnesota|$4,715,270.96|1.14%| |2|Florida|$34,419,348.21|8.32%|28|Connecticut|$4,106,121.92|0.99%| |3|Texas|$30,445,492.21|7.36%|29|Louisiana|$3,941,008.84|0.95%| |4|New York|$28,108,596.87|6.80%|30|Oklahoma|$3,797,584.67|0.92%| |5|Illinois|$14,316,107.72|3.46%|31|Arkansas|$3,564,473.92|0.86%| |6|Pennsylvania|$14,301,577.27|3.46%|32|Kansas|$3,370,320.31|0.81%| |7|Georgia|$12,150,521.46|2.94%|33|Iowa|$3,288,725.60|0.80%| |8|Virginia|$12,111,408.23|2.93%|34|Utah|$3,006,580.27|0.73%| |9|New Jersey|$11,933,510.08|2.88%|35|West Virginia|$2,668,497.89|0.65%| |10|Washington|$11,515,862.19|2.78%|36|New Mexico|$2,366,605.97|0.57%| |11|Arizona|$11,484,211.86|2.78%|37|Hawaii|$2,301,640.06|0.56%| |12|North Carolina|$10,215,268.07|2.47%|38|Idaho|$2,096,452.47|0.51%| |13|Ohio|$9,876,913.03|2.39%|39|Delaware|$1,849,420.89|0.45%| |14|Maryland|$9,763,989.79|2.36%|40|Alaska|$1,665,603.33|0.40%| |15|Michigan|$8,783,165.18|2.12%|41|Mississippi|$1,576,410.57|0.38%| |16|Colorado|$8,358,573.07|2.02%|42|North Dakota|$1,500,790.71|0.36%| |17|Tennessee|$7,327,960.99|1.77%|43|Nebraska|$1,400,493.44|0.34%| |18|Massachusetts|$7,134,399.29|1.72%|44|Maine|$1,213,899.63|0.29%| |19|Missouri|$7,108,501.55|1.72%|45|Rhode Island|$1,173,071.60|0.28%| |20|Indiana|$7,031,361.01|1.70%|46|New Hampshire|$1,098,554.35|0.27%| |21|Nevada|$6,840,663.99|1.65%|47|Montana|$1,080,190.98|0.26%| |22|Wisconsin|$6,247,486.18|1.51%|48|District of Columbia|$765,478.50|0.19%| |23|Oregon|$6,166,365.10|1.49%|49|Wyoming|$613,214.95|0.15%| |24|South Carolina|$5,713,903.04|1.38%|50|South Dakota|$592,790.31|0.14%| |25|Alabama|$5,093,048.54|1.23%|51|Vermont|$563,267.87|0.14%| |26|Kentucky|$4,739,164.07|1.15%||||| ----- ###### Complainant Statistics by Country* Rank State Percent Rank State Percent 1 United States 91.19% 26 Portugal 0.08% 2 Canada 1.43% 27 Argentina 0.07% 3 United Kingdom 0.88% 28 Greece 0.07% 4 Australia 0.68% 29 Indonesia 0.07% 5 India 0.59% 30 Afghanistan 0.06% 6 Macedonia 0.37% 31 United Arab Emirates 0.06% 7 Puerto Rico 0.21% 32 Colombia 0.06% 8 Brazil 0.19% 33 Saudi Arabia 0.06% 9 Mexico 0.19% 34 Ireland 0.06% 10 France 0.19% 35 China 0.06% 11 South Africa 0.18% 36 Romania 0.06% 12 Philippines 0.16% 37 Japan 0.06% 13 Germany 0.15% 38 Hong Kong 0.06% 14 Netherlands 0.14% 39 Poland 0.06% 15 Belgium 0.12% 40 Switzerland 0.05% 16 Spain 0.12% 41 Turkey 0.05% 17 Russian Federation 0.12% 42 Thailand 0.05% 18 Italy 0.11% 43 Norway 0.05% 19 Israel 0.10% 44 Ukraine 0.04% 20 New Zealand 0.10% 45 Denmark 0.04% 21 Pakistan 0.10% 46 Egypt 0.04% 22 Malaysia 0.08% 47 Republic of Korea 0.04% 23 Singapore 0.08% 48 Bulgaria 0.03% 24 Sweden 0.08% 49 Hungary 0.03% 25 Nigeria 0.08% 50 Chile 0.03% _*Note: This total of complaints represents the top 50 countries that reported to the IC3. This total includes complaints_ _that list dollar loss amounts and complaints that do not list dollar loss amounts. Figures were rounded to the nearest_ _hundredth percent and do not total 100%._ |Rank|State|Percent|Rank|State|Percent| |---|---|---|---|---|---| |1|United States|91.19%|26|Portugal|0.08%| |2|Canada|1.43%|27|Argentina|0.07%| |3|United Kingdom|0.88%|28|Greece|0.07%| |4|Australia|0.68%|29|Indonesia|0.07%| |5|India|0.59%|30|Afghanistan|0.06%| |6|Macedonia|0.37%|31|United Arab Emirates|0.06%| |7|Puerto Rico|0.21%|32|Colombia|0.06%| |8|Brazil|0.19%|33|Saudi Arabia|0.06%| |9|Mexico|0.19%|34|Ireland|0.06%| |10|France|0.19%|35|China|0.06%| |11|South Africa|0.18%|36|Romania|0.06%| |12|Philippines|0.16%|37|Japan|0.06%| |13|Germany|0.15%|38|Hong Kong|0.06%| |14|Netherlands|0.14%|39|Poland|0.06%| |15|Belgium|0.12%|40|Switzerland|0.05%| |16|Spain|0.12%|41|Turkey|0.05%| |17|Russian Federation|0.12%|42|Thailand|0.05%| |18|Italy|0.11%|43|Norway|0.05%| |19|Israel|0.10%|44|Ukraine|0.04%| |20|New Zealand|0.10%|45|Denmark|0.04%| |21|Pakistan|0.10%|46|Egypt|0.04%| |22|Malaysia|0.08%|47|Republic of Korea|0.04%| |23|Singapore|0.08%|48|Bulgaria|0.03%| |24|Sweden|0.08%|49|Hungary|0.03%| |25|Nigeria|0.08%|50|Chile|0.03%| ----- ###### Complainant Loss by Victim Country* Rank State Loss Percent Rank State Loss 1 United States $436,604,854.17 83.09% 26 Austria $972,691.33 2 Canada $11,674,888.68 2.22% 27 Belgium $929,988.43 3 United Kingdom $7,182,281.40 1.37% 28 Sweden $775,663.43 4 Australia $6,363,070.41 1.21% 29 Macedonia $765,840.14 5 UAE[**] $5,077,979.17 0.97% 30 Pakistan $755,290.84 6 India $3,740,736.53 0.71% 31 Portugal $728,714.70 7 South Africa $2,692,682.45 0.51% 32 Switzerland $726,506.02 8 Nigeria $2,552,944.03 0.49% 33 Thailand $688,853.50 9 Malaysia $1,952,399.20 0.37% 34 Indonesia $650,508.22 10 Singapore $1,870,987.01 0.36% 35 New Zealand $593,263.37 11 China $1,802,677.77 0.34% 36 Norway $581,859.17 12 Brazil $1,783,651.66 0.34% 37 Colombia $568,795.06 13 Mexico $1,781,214.82 0.34% 38 Bulgaria $540,008.50 14 Germany $1,716,441.98 0.33% 39 Croatia $529,642.36 15 Netherlands $1,626,795.56 0.31% 40 Denmark $479,902.17 16 Russian Federation $1,575,918.31 0.30% 41 Kuwait $431,193.48 17 Korea $1,539,751.66 0.29% 42 Chile $422,664.88 18 Italy $1,372,370.43 0.26% 43 Ukraine $420,674.23 19 Japan $1,352,920.06 0.26% 44 Poland $419,233.29 20 Puerto Rico $1,332,401.92 0.25% 45 Egypt $412,396.21 21 France $1,292,637.71 0.25% 46 Greece $393,388.48 22 Spain $1,248,771.24 0.24% 47 Aruba $393,155.00 23 Philippines $1,226,776.35 0.23% 48 Argentina $373,823.15 24 Hong Kong $1,169,368.89 0.22% 49 Turks and Caicos $371,694.62 25 Saudi Arabia $998,406.22 0.19% 50 Iran $324,270.95 _*Note: This is the total number of complaints from the top 50 countries. Percentages were rounded to the nearest hundredth and do not add up to_ _precisely 100%. **UAE indicates the United Arab Emirates._ |Rank|State|Loss|Percent|Rank|State|Loss|Percent| |---|---|---|---|---|---|---|---| |1|United States|$436,604,854.17|83.09%|26|Austria|$972,691.33|0.19%| |2|Canada|$11,674,888.68|2.22%|27|Belgium|$929,988.43|0.18%| |3|United Kingdom|$7,182,281.40|1.37%|28|Sweden|$775,663.43|0.15%| |4|Australia|$6,363,070.41|1.21%|29|Macedonia|$765,840.14|0.15%| |5|UAE**|$5,077,979.17|0.97%|30|Pakistan|$755,290.84|0.14%| |6|India|$3,740,736.53|0.71%|31|Portugal|$728,714.70|0.14%| |7|South Africa|$2,692,682.45|0.51%|32|Switzerland|$726,506.02|0.14%| |8|Nigeria|$2,552,944.03|0.49%|33|Thailand|$688,853.50|0.13%| |9|Malaysia|$1,952,399.20|0.37%|34|Indonesia|$650,508.22|0.12%| |10|Singapore|$1,870,987.01|0.36%|35|New Zealand|$593,263.37|0.11%| |11|China|$1,802,677.77|0.34%|36|Norway|$581,859.17|0.11%| |12|Brazil|$1,783,651.66|0.34%|37|Colombia|$568,795.06|0.11%| |13|Mexico|$1,781,214.82|0.34%|38|Bulgaria|$540,008.50|0.10%| |14|Germany|$1,716,441.98|0.33%|39|Croatia|$529,642.36|0.10%| |15|Netherlands|$1,626,795.56|0.31%|40|Denmark|$479,902.17|0.09%| |16|Russian Federation|$1,575,918.31|0.30%|41|Kuwait|$431,193.48|0.08%| |17|Korea|$1,539,751.66|0.29%|42|Chile|$422,664.88|0.08%| |18|Italy|$1,372,370.43|0.26%|43|Ukraine|$420,674.23|0.08%| |19|Japan|$1,352,920.06|0.26%|44|Poland|$419,233.29|0.08%| |20|Puerto Rico|$1,332,401.92|0.25%|45|Egypt|$412,396.21|0.08%| |21|France|$1,292,637.71|0.25%|46|Greece|$393,388.48|0.07%| |22|Spain|$1,248,771.24|0.24%|47|Aruba|$393,155.00|0.07%| |23|Philippines|$1,226,776.35|0.23%|48|Argentina|$373,823.15|0.07%| |24|Hong Kong|$1,169,368.89|0.22%|49|Turks and Caicos|$371,694.62|0.07%| |25|Saudi Arabia|$998,406.22|0.19%|50|Iran|$324,270.95|0.06%| ----- ###### Appendix IV State by State Statistics* Alabama Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 45 $11,505.76 63 $59,220.60 108 $70,726.36 20 - 29 319 $381,642.60 374 $238,179.75 693 $619,822.35 30 - 39 333 $468,486.07 428 $412,027.46 761 $880,513.53 40 - 49 349 $324,374.26 409 $496,646.69 758 $821,020.95 50 - 59 337 $879,889.73 390 $607,867.35 727 $1,487,757.08 60 & Over 342 $400,646.59 270 $812,561.68 612 $1,213,208.27 Total 1,725 $2,466,545.01 1,934 $2,626,503.53 3,659 $5,093,048.54 ###### Alaska |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |ge Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |0 45|$11,505.76|63|$59,220.60|108|$70,726.36| |319|$381,642.60|374|$238,179.75|693|$619,822.35| |333|$468,486.07|428|$412,027.46|761|$880,513.53| |349|$324,374.26|409|$496,646.69|758|$821,020.95| |337|$879,889.73|390|$607,867.35|727|$1,487,757.08| |er 342|$400,646.59|270|$812,561.68|612|$1,213,208.27| |1,725|$2,466,545.01|1,934|$2,626,503.53|3,659|$5,093,048.54| |||National Rank||21|25| Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 10 $2,585.00 4 $5,871.44 14 $8,456.44 20 - 29 79 $47,264.25 64 $94,548.91 143 $141,813.16 30 - 39 70 $525,063.44 77 $36,977.53 147 $562,040.97 40 - 49 77 $28,049.26 92 $166,886.52 169 $194,935.78 50 - 59 785 $377,253.17 103 $266,257.76 888 $643,510.93 60 & Over 73 $32,578.16 108 $82,267.89 181 $114,846.05 Total 1,094 $1,012,793.28 448 $652,810.05 1,542 $1,665,603.33 |Col1|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |nge Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |0 10|$2,585.00|4|$5,871.44|14|$8,456.44| |79|$47,264.25|64|$94,548.91|143|$141,813.16| |70|$525,063.44|77|$36,977.53|147|$562,040.97| |77|$28,049.26|92|$166,886.52|169|$194,935.78| |785|$377,253.17|103|$266,257.76|888|$643,510.93| |er 73|$32,578.16|108|$82,267.89|181|$114,846.05| |1,094|$1,012,793.28|448|$652,810.05|1,542|$1,665,603.33| |National Rank 35 40 Arizona||National Rank||35|40| Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 75 $22,910.74 85 $60,453.96 160 $83,364.70 20 - 29 437 $380,500.53 481 $434,317.09 918 $814,817.62 30 - 39 515 $596,847.69 555 $436,224.51 1,070 $1,033,072.20 40 - 49 548 $798,876.15 636 $718,632.60 1,184 $1,517,508.75 50 - 59 628 $1,203,750.40 656 $1,009,954.95 1,284 $2,213,705.35 60 & Over 867 $2,749,304.67 507 $3,072,438.57 1,374 $5,821,743.24 Total 3,070 $5,752,190.18 2,920 $5,732,021.68 5,990 $11,484,211.86 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |ange Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |20 75|$22,910.74|85|$60,453.96|160|$83,364.70| |437|$380,500.53|481|$434,317.09|918|$814,817.62| |515|$596,847.69|555|$436,224.51|1,070|$1,033,072.20| |548|$798,876.15|636|$718,632.60|1,184|$1,517,508.75| |628|$1,203,750.40|656|$1,009,954.95|1,284|$2,213,705.35| |ver 867|$2,749,304.67|507|$3,072,438.57|1,374|$5,821,743.24| |3,070|$5,752,190.18|2,920|$5,732,021.68|5,990|$11,484,211.86| National Rank 15 11 ----- ###### Arkansas Complaints 33 175 164 170 174 235 951 ###### California Complaints 515 2,578 3,137 3,122 3,446 3,285 16,083 ###### Colorado |Col1|Male|Col3|Female|Col5|Col6|Col7| |---|---|---|---|---|---|---| |Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |Under 20|33|$12,468.87|31|$17,166.13|64|$29,635.00| |20 - 29|175|$168,024.98|189|$134,579.04|364|$302,604.02| |30 - 39|164|$212,878.04|207|$297,923.04|371|$510,801.08| |40 - 49|170|$570,847.66|223|$181,819.09|393|$752,666.75| |50 - 59|174|$1,152,951.42|180|$211,576.58|354|$1,364,528.00| |60 & Over|235|$357,081.44|137|$247,157.63|372|$604,239.07| |Total|951|$2,474,252.41|967|$1,090,221.51|1,918|$3,564,473.92| |National Rank 32 31 California|||National Rank||32|31| |Col1|Male|Col3|Female|Col5|Col6|Col7| |---|---|---|---|---|---|---| |Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |Under 20|515|$461,706.76|457|$282,479.72|972|$744,186.48| |20 - 29|2,578|$3,381,510.06|2,907|$1,991,290.27|5,485|$5,372,800.33| |30 - 39|3,137|$6,492,948.07|2,816|$4,614,085.89|5,953|$11,107,033.96| |40 - 49|3,122|$7,661,328.70|3,255|$7,759,465.10|6,377|$15,420,793.80| |50 - 59|3,446|$10,073,514.21|3,598|$8,313,675.16|7,044|$18,387,189.37| |60 & Over|3,285|$9,095,181.56|2,664|$7,992,878.56|5,949|$17,088,060.12| |Total|16,083|$37,166,189.36|15,697|$30,953,874.70|31,780|$68,120,064.06| ||||National Rank||1|1| |Col1|Male|Col3|Female|Col5|Col6|Col7| |---|---|---|---|---|---|---| |Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |Under 20|71|$55,266.50|70|$66,288.98|141|$121,555.48| |20 - 29|436|$340,852.96|495|$316,024.71|931|$656,877.67| |30 - 39|527|$508,818.30|529|$339,997.26|1,056|$848,815.56| |40 - 49|585|$953,069.35|610|$908,390.74|1,195|$1,861,460.09| |50 - 59|613|$1,273,742.60|614|$886,003.44|1,227|$2,159,746.04| |60 & Over|575|$1,208,574.19|428|$1,501,544.04|1,003|$2,710,118.23| |Total|2,807|$4,340,323.90|2,746|$4,018,249.17|5,553|$8,358,573.07| ----- ###### Connecticut Male Complaints Loss 45 219 $264,822.74 225 $322,933.28 263 $354,167.93 290 $488,057.81 279 $399,901.67 1,321 $1,852,801.03 ###### Delaware Male Complaints Loss 12 $36,545.26 60 $50,604.82 49 $153,111.84 78 $117,612.19 76 81 $221,685.83 356 $614,927.32 ###### District of Columbia |Col1|Male|Col3|Female|Col5|Col6|Col7| |---|---|---|---|---|---|---| |Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |Under 20|45|$22,917.60|32|$20,140.04|77|$43,057.64| |20 - 29|219|$264,822.74|243|$102,857.08|462|$367,679.82| |30 - 39|225|$322,933.28|215|$340,676.25|440|$663,609.53| |40 - 49|263|$354,167.93|291|$377,523.01|554|$731,690.94| |50 - 59|290|$488,057.81|289|$810,199.17|579|$1,298,256.98| |60 & Over|279|$399,901.67|183|$601,925.34|462|$1,001,827.01| |Total|1,321|$1,852,801.03|1,253|$2,253,320.89|2,574|$4,106,121.92| |National Rank 28 28 Delaware|||National Rank||28|28| |Col1|Male|Col3|Female|Col5|Col6|Col7| |---|---|---|---|---|---|---| |Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |Under 20|12|$36,545.26|9|$3,116.83|21|$39,662.09| |20 - 29|60|$50,604.82|52|$27,077.69|112|$77,682.51| |30 - 39|49|$153,111.84|67|$107,026.92|116|$260,138.76| |40 - 49|78|$117,612.19|78|$180,339.74|156|$297,951.93| |50 - 59|76|$35,367.38|85|$711,729.96|161|$747,097.34| |60 & Over|81|$221,685.83|73|$205,202.43|154|$426,888.26| |Total|356|$614,927.32|364|$1,234,493.57|720|$1,849,420.89| ||||National Rank||47|39| Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 4 $1,806.99 10 $3,058.00 14 $4,864.99 20 - 29 86 $49,033.82 93 $62,997.46 179 $112,031.28 30 - 39 93 $83,558.06 93 $66,905.98 186 $150,464.04 40 - 49 76 $97,790.97 66 $51,433.76 142 $149,224.73 50 - 59 56 $86,436.78 67 $125,700.08 123 $212,136.86 60 & Over 44 $89,350.40 45 $47,406.20 89 $136,756.60 Total 359 $407,977.02 374 $357,501.48 733 $765,478.50 |Col1|Male|Col3|Female|Col5|Col6|Col7| |---|---|---|---|---|---|---| |Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |Under 20|4|$1,806.99|10|$3,058.00|14|$4,864.99| |20 - 29|86|$49,033.82|93|$62,997.46|179|$112,031.28| |30 - 39|93|$83,558.06|93|$66,905.98|186|$150,464.04| |40 - 49|76|$97,790.97|66|$51,433.76|142|$149,224.73| |50 - 59|56|$86,436.78|67|$125,700.08|123|$212,136.86| |60 & Over|44|$89,350.40|45|$47,406.20|89|$136,756.60| ----- Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 271 $188,436.93 240 $221,105.17 511 $409,542.10 20 - 29 1,318 $2,185,423.52 1,542 $1,045,625.84 2,860 $3,231,049.36 30 - 39 1,570 $2,742,214.81 1,954 $2,279,272.09 3,524 $5,021,486.90 40 - 49 2,103 $4,886,241.15 2,059 $3,810,114.01 4,162 $8,696,355.16 50 - 59 1,914 $3,650,479.35 2,019 $3,618,463.95 3,933 $7,268,943.30 60 & Over 2,385 $5,361,751.74 1,528 $4,430,219.65 3,913 $9,791,971.39 Total 9,561 $19,014,547.50 9,342 $15,404,800.71 18,903 $34,419,348.21 |Florida|Col2|Col3|Col4|Col5|Col6| |---|---|---|---|---|---| |Florida Male Female|||||| |||Female|||| |ge Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |0 271|$188,436.93|240|$221,105.17|511|$409,542.10| |1,318|$2,185,423.52|1,542|$1,045,625.84|2,860|$3,231,049.36| |1,570|$2,742,214.81|1,954|$2,279,272.09|3,524|$5,021,486.90| |2,103|$4,886,241.15|2,059|$3,810,114.01|4,162|$8,696,355.16| |1,914|$3,650,479.35|2,019|$3,618,463.95|3,933|$7,268,943.30| |er 2,385|$5,361,751.74|1,528|$4,430,219.65|3,913|$9,791,971.39| |9,561|$19,014,547.50|9,342|$15,404,800.71|18,903|$34,419,348.21| |National Rank 2 2 Georgia||National Rank||2|2| Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 105 $49,642.46 101 $47,723.32 206 $97,365.78 20 - 29 478 $779,678.81 669 $427,713.51 1,147 $1,207,392.32 30 - 39 636 $1,368,917.77 752 $740,197.59 1,388 $2,109,115.36 40 - 49 627 $1,409,861.59 763 $1,046,528.49 1,390 $2,456,390.08 50 - 59 594 $1,562,879.82 657 $1,663,883.28 1,251 $3,226,763.10 60 & Over 440 $1,381,052.34 353 $1,672,442.48 793 $3,053,494.82 Total 2,880 $6,552,032.79 3,295 $5,598,488.67 6,175 $12,150,521.46 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |ge Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |0 105|$49,642.46|101|$47,723.32|206|$97,365.78| |478|$779,678.81|669|$427,713.51|1,147|$1,207,392.32| |636|$1,368,917.77|752|$740,197.59|1,388|$2,109,115.36| |627|$1,409,861.59|763|$1,046,528.49|1,390|$2,456,390.08| |594|$1,562,879.82|657|$1,663,883.28|1,251|$3,226,763.10| |er 440|$1,381,052.34|353|$1,672,442.48|793|$3,053,494.82| |2,880|$6,552,032.79|3,295|$5,598,488.67|6,175|$12,150,521.46| |National Rank 12 7 Hawaii||National Rank||12|7| Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 10 $1,167.95 10 $16,021.98 20 $17,189.93 20 - 29 84 $56,005.41 79 $307,173.20 163 $363,178.61 30 - 39 101 $51,438.18 86 $128,501.31 187 $179,939.49 40 - 49 127 $183,050.26 103 $96,789.44 230 $279,839.70 50 - 59 198 $598,442.44 117 $229,574.80 315 $828,017.24 60 & Over 138 $304,407.36 82 $329,067.73 220 $633,475.09 Total 658 $1,194,511.60 477 $1,107,128.46 1,135 $2,301,640.06 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |ge Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |0 10|$1,167.95|10|$16,021.98|20|$17,189.93| |84|$56,005.41|79|$307,173.20|163|$363,178.61| |101|$51,438.18|86|$128,501.31|187|$179,939.49| |127|$183,050.26|103|$96,789.44|230|$279,839.70| |198|$598,442.44|117|$229,574.80|315|$828,017.24| |er 138|$304,407.36|82|$329,067.73|220|$633,475.09| |658|$1,194,511.60|477|$1,107,128.46|1,135|$2,301,640.06| National Rank 40 37 ----- ###### Idaho Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 18 $5,074.99 11 $181.08 29 $5,256.07 20 - 29 109 $59,179.67 89 $25,894.65 198 $85,074.32 30 - 39 93 $38,528.17 128 $47,555.32 221 $86,083.49 40 - 49 115 $92,928.96 128 $905,064.19 243 $997,993.15 50 - 59 128 $198,215.98 113 $348,677.21 241 $546,893.19 60 & Over 136 $285,485.12 105 $89,667.13 241 $375,152.25 Total 599 $679,412.89 574 $1,417,039.58 1,173 $2,096,452.47 Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 166 $91,121.47 91 $34,924.70 257 $126,046.17 20 - 29 714 $553,139.53 801 $336,609.49 1,515 $889,749.02 30 - 39 737 $1,266,640.43 776 $570,476.19 1,513 $1,837,116.62 40 - 49 756 $1,679,939.47 904 $2,003,044.43 1,660 $3,682,983.90 50 - 59 828 $2,053,685.39 1,528 $3,378,401.39 2,356 $5,432,086.78 60 & Over 567 $1,146,330.63 429 $1,201,794.60 996 $2,348,125.23 Total 3,768 $6,790,856.92 4,529 $7,525,250.80 8,297 $14,316,107.72 Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 63 $64,234.39 51 $19,842.40 114 $84,076.79 20 - 29 360 $221,049.44 444 $305,789.97 804 $526,839.41 30 - 39 408 $557,189.32 499 $471,397.10 907 $1,028,586.42 40 - 49 465 $910,773.28 544 $813,361.18 1,009 $1,724,134.46 50 - 59 461 $936,426.66 500 $758.430.32 961 $1,694,856.98 60 & Over 397 $1,170,062.93 234 $802,804.02 631 $1,972,866.95 Total 2,154 $3,859,736.02 2,272 $3,171,624.99 4,426 $7,031,361.01 |Col1|Male|Col3|Female|Col5|Col6|Col7| |---|---|---|---|---|---|---| |ge Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |nder 20|18|$5,074.99|11|$181.08|29|$5,256.07| |0 - 29|109|$59,179.67|89|$25,894.65|198|$85,074.32| |0 - 39|93|$38,528.17|128|$47,555.32|221|$86,083.49| |0 - 49|115|$92,928.96|128|$905,064.19|243|$997,993.15| |0 - 59|128|$198,215.98|113|$348,677.21|241|$546,893.19| |0 & Over|136|$285,485.12|105|$89,667.13|241|$375,152.25| |tal|599|$679,412.89|574|$1,417,039.58|1,173|$2,096,452.47| |National Rank 39 38 Illinois Male Female|||National Rank||39|38| ||Male||Female|||| |ge Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |nder 20|166|$91,121.47|91|$34,924.70|257|$126,046.17| |0 - 29|714|$553,139.53|801|$336,609.49|1,515|$889,749.02| |0 - 39|737|$1,266,640.43|776|$570,476.19|1,513|$1,837,116.62| |0 - 49|756|$1,679,939.47|904|$2,003,044.43|1,660|$3,682,983.90| |0 - 59|828|$2,053,685.39|1,528|$3,378,401.39|2,356|$5,432,086.78| |0 & Over|567|$1,146,330.63|429|$1,201,794.60|996|$2,348,125.23| |tal|3,768|$6,790,856.92|4,529|$7,525,250.80|8,297|$14,316,107.72| |National Rank 7 5 Indiana Male Female|||National Rank||7|5| ||Male||Female|||| |ge Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |der 20|63|$64,234.39|51|$19,842.40|114|$84,076.79| |- 29|360|$221,049.44|444|$305,789.97|804|$526,839.41| |- 39|408|$557,189.32|499|$471,397.10|907|$1,028,586.42| |- 49|465|$910,773.28|544|$813,361.18|1,009|$1,724,134.46| |- 59|461|$936,426.66|500|$758.430.32|961|$1,694,856.98| |& Over|397|$1,170,062.93|234|$802,804.02|631|$1,972,866.95| |tal|2,154|$3,859,736.02|2,272|$3,171,624.99|4,426|$7,031,361.01| ----- ###### Iowa Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 29 $11,167.21 22 $8,603.54 51 $19,770.75 20 - 29 157 $129,167.02 160 $116,365.70 317 $245,532.72 30 - 39 147 $180,926.41 215 $276,952.81 362 $457,879.22 40 - 49 165 $373,089.01 205 $452,016.55 370 $825,105.56 50 - 59 155 $433,499.51 211 $633,684.41 366 $1,067,183.92 60 & Over 199 $287,101.93 117 $386,151.50 316 $673,253.43 Total 852 $1,414,951.09 930 $1,873,774.51 1,782 $3,288,725.60 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |nge Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |20 29|$11,167.21|22|$8,603.54|51|$19,770.75| |157|$129,167.02|160|$116,365.70|317|$245,532.72| |147|$180,926.41|215|$276,952.81|362|$457,879.22| |165|$373,089.01|205|$452,016.55|370|$825,105.56| |155|$433,499.51|211|$633,684.41|366|$1,067,183.92| |ver 199|$287,101.93|117|$386,151.50|316|$673,253.43| |852|$1,414,951.09|930|$1,873,774.51|1,782|$3,288,725.60| |||National Rank||34|33| ###### Kansas Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 38 $23,422.24 27 $6,566.14 65 $29,988.38 20 - 29 186 $151,447.30 188 $148,119.03 374 $299,566.33 30 - 39 188 $189,789.90 191 $65,766.56 379 $255,556.46 40 - 49 189 $300,016.23 202 $571,729.74 391 $871,745.97 50 - 59 232 $516,537.59 200 $324,050.78 432 $840,588.37 60 & Over 193 $545,330.90 169 $527,543.90 362 $1,072,874.80 Total 1,026 $1,726,544.16 977 $1,643,776.15 2,003 $3,370,320.31 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |nge Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |20 38|$23,422.24|27|$6,566.14|65|$29,988.38| |186|$151,447.30|188|$148,119.03|374|$299,566.33| |188|$189,789.90|191|$65,766.56|379|$255,556.46| |189|$300,016.23|202|$571,729.74|391|$871,745.97| |232|$516,537.59|200|$324,050.78|432|$840,588.37| |ver 193|$545,330.90|169|$527,543.90|362|$1,072,874.80| |1,026|$1,726,544.16|977|$1,643,776.15|2,003|$3,370,320.31| |||National Rank||31|32| ###### Kentucky Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 38 $10,943.52 37 $37,218.87 75 $48,162.39 20 - 29 234 $225,894.83 261 $122,338.50 495 $348,233.33 30 - 39 255 $184,552.42 286 $284,142.67 541 $468,695.09 40 - 49 235 $237,004.68 323 $498,732.46 558 $735,737.14 50 - 59 238 $1,874,396.34 280 $413,928.49 518 $2,288,324.83 60 & Over 185 $473,837.14 198 $376,174.15 383 $850,011.29 Total 1,185 $3,006,628.93 1,385 $1,732,535.14 2,570 $4,739,164.07 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |ange Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |20 38|$10,943.52|37|$37,218.87|75|$48,162.39| |9 234|$225,894.83|261|$122,338.50|495|$348,233.33| |9 255|$184,552.42|286|$284,142.67|541|$468,695.09| |9 235|$237,004.68|323|$498,732.46|558|$735,737.14| |9 238|$1,874,396.34|280|$413,928.49|518|$2,288,324.83| |ver 185|$473,837.14|198|$376,174.15|383|$850,011.29| |1,185|$3,006,628.93|1,385|$1,732,535.14|2,570|$4,739,164.07| National Rank 29 26 ----- ###### Louisiana Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 50 $37,494.57 36 $15,322.13 86 $52,816.70 20 - 29 236 $325,248.10 291 $254,111.35 527 $579,359.45 30 - 39 238 $302,742.51 330 $277,819.57 568 $580,562.08 40 - 49 218 $275,685.77 331 $397,517.74 549 $673,203.51 50 - 59 252 $528,697.69 309 $641,651.79 561 $1,170,349.48 60 & Over 224 $536,327.69 216 $348,389.93 440 $884,717.62 Total 1,218 $2,006,196.33 1,513 $1,934,812.51 2,731 $3,941,008.84 ###### Maine |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |ange Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |20 50|$37,494.57|36|$15,322.13|86|$52,816.70| |236|$325,248.10|291|$254,111.35|527|$579,359.45| |238|$302,742.51|330|$277,819.57|568|$580,562.08| |218|$275,685.77|331|$397,517.74|549|$673,203.51| |252|$528,697.69|309|$641,651.79|561|$1,170,349.48| |ver 224|$536,327.69|216|$348,389.93|440|$884,717.62| |1,218|$2,006,196.33|1,513|$1,934,812.51|2,731|$3,941,008.84| |National Rank 27 29 Maine||National Rank||27|29| Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 23 $3,678.92 8 $1,507.18 31 $5,186.10 20 - 29 55 $63,926.78 74 $27,408.96 129 $91,335.74 30 - 39 76 $41,110.49 101 $117,823.92 177 $158,934.41 40 - 49 101 $349,752.25 103 $56,919.78 204 $406,672.03 50 - 59 130 $111,401.47 125 $160,118.73 255 $271,520.20 60 & Over 105 $191,634.23 64 $88,446.92 169 $280,081.15 Total 490 $761,504.14 475 $452,225.49 965 $1,213,729.63 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |ange Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |20 23|$3,678.92|8|$1,507.18|31|$5,186.10| |55|$63,926.78|74|$27,408.96|129|$91,335.74| |76|$41,110.49|101|$117,823.92|177|$158,934.41| |101|$349,752.25|103|$56,919.78|204|$406,672.03| |130|$111,401.47|125|$160,118.73|255|$271,520.20| |ver 105|$191,634.23|64|$88,446.92|169|$280,081.15| |490|$761,504.14|475|$452,225.49|965|$1,213,729.63| |||National Rank||43|44| ###### Maryland Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 96 $68,522.41 66 $33,695.94 162 $102,218.35 20 - 29 677 $722,198.22 503 $725,076.49 1,180 $1,447,274.71 30 - 39 581 $1,417,277.48 637 $666,414.36 1,218 $2,083,691.84 40 - 49 617 $1,197,859.47 691 $637,202.52 1,308 $1,835,061.99 50 - 59 639 $1,332,586.62 678 $1,079,063.22 1,317 $2,411,649.84 60 & Over 527 $877,875.13 434 $1,006,217.93 961 $1,884,093.06 Total 3,137 $5,616,319.33 3,009 $4,147,670.46 6,146 $9,763,989.79 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |ange Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |20 96|$68,522.41|66|$33,695.94|162|$102,218.35| |677|$722,198.22|503|$725,076.49|1,180|$1,447,274.71| |581|$1,417,277.48|637|$666,414.36|1,218|$2,083,691.84| |617|$1,197,859.47|691|$637,202.52|1,308|$1,835,061.99| |639|$1,332,586.62|678|$1,079,063.22|1,317|$2,411,649.84| |ver 527|$877,875.13|434|$1,006,217.93|961|$1,884,093.06| |3,137|$5,616,319.33|3,009|$4,147,670.46|6,146|$9,763,989.79| ----- ###### Massachusetts Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 79 $36,570.96 65 $32,690.26 144 $69,261.22 20 - 29 415 $307,402.05 427 $345,515.19 842 $652,917.24 30 - 39 422 $790,184.95 385 $371,026.59 807 $1,161,211.54 40 - 49 459 $1,313,649.44 479 $785,109.86 938 $2,098,759.30 50 - 59 538 $1,101,386.37 452 $783,725.65 990 $1,885,112.02 60 & Over 393 $770,558.07 269 $496,579.90 662 $1,267,137.97 Total 2,306 $4,319,751.84 2,077 $2,814,647.45 4,383 $7,134,399.29 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |Range Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |r 20 79|$36,570.96|65|$32,690.26|144|$69,261.22| |9 415|$307,402.05|427|$345,515.19|842|$652,917.24| |9 422|$790,184.95|385|$371,026.59|807|$1,161,211.54| |9 459|$1,313,649.44|479|$785,109.86|938|$2,098,759.30| |9 538|$1,101,386.37|452|$783,725.65|990|$1,885,112.02| |Over 393|$770,558.07|269|$496,579.90|662|$1,267,137.97| |2,306|$4,319,751.84|2,077|$2,814,647.45|4,383|$7,134,399.29| |||National Rank||19|18| ###### Michigan Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 133 $46,057.11 86 $34,492.35 219 $80,549.46 20 - 29 535 $412,171.67 577 $325,751.66 1,112 $737,923.33 30 - 39 492 $464,984.17 620 $360,146.28 1,112 $825,130.45 40 - 49 624 $976,335.14 799 $1,590,331.01 1,423 $2,566,666.15 50 - 59 655 $1,951,312.21 667 $867,126.55 1,322 $2,818,438.76 60 & Over 559 $815,310.11 388 $939,146.92 947 $1,754,457.03 Total 2,998 $4,666,170.41 3,137 $4,116,994.77 6,135 $8,783,165.18 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |ange Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |20 133|$46,057.11|86|$34,492.35|219|$80,549.46| |9 535|$412,171.67|577|$325,751.66|1,112|$737,923.33| |9 492|$464,984.17|620|$360,146.28|1,112|$825,130.45| |9 624|$976,335.14|799|$1,590,331.01|1,423|$2,566,666.15| |9 655|$1,951,312.21|667|$867,126.55|1,322|$2,818,438.76| |Over 559|$815,310.11|388|$939,146.92|947|$1,754,457.03| |2,998|$4,666,170.41|3,137|$4,116,994.77|6,135|$8,783,165.18| |||National Rank||14|15| ###### Minnesota Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 57 $15,464.90 37 $13,883.53 94 $29,348.43 20 - 29 302 $175,536.93 270 $115,491.75 572 $291,028.68 30 - 39 307 $479,818.53 321 $140,262.18 628 $620,080.71 40 - 49 337 $741,707.20 347 $784,545.53 684 $1,526,252.73 50 - 59 323 $722,568.05 322 $335,025.27 645 $1,057,593.32 60 & Over 296 $608,941.35 197 $582,025.74 493 $1,190,967.09 Total 1,622 $2,744,036.96 1,494 $1,971,234.00 3,116 $4,715,270.96 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |ange Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |20 57|$15,464.90|37|$13,883.53|94|$29,348.43| |9 302|$175,536.93|270|$115,491.75|572|$291,028.68| |9 307|$479,818.53|321|$140,262.18|628|$620,080.71| |9 337|$741,707.20|347|$784,545.53|684|$1,526,252.73| |9 323|$722,568.05|322|$335,025.27|645|$1,057,593.32| |Over 296|$608,941.35|197|$582,025.74|493|$1,190,967.09| ----- ###### Mississippi Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 13 $11,227.00 13 $7,429.31 26 $18,656.31 20 - 29 119 $142,233.93 182 $96,863.46 301 $239,097.39 30 - 39 108 $123,590.86 186 $202,557.10 294 $326,147.96 40 - 49 124 $107,006.91 222 $172,744.26 346 $279,751.17 50 - 59 139 $133,358.37 161 $205,576.36 300 $338,934.73 60 & Over 100 $134,499.07 83 $239,323.94 183 $373,823.01 Total 603 $651,916.14 847 $924,494.43 1,450 $1,576,410.57 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |e Range Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |der 20 13|$11,227.00|13|$7,429.31|26|$18,656.31| |- 29 119|$142,233.93|182|$96,863.46|301|$239,097.39| |- 39 108|$123,590.86|186|$202,557.10|294|$326,147.96| |- 49 124|$107,006.91|222|$172,744.26|346|$279,751.17| |- 59 139|$133,358.37|161|$205,576.36|300|$338,934.73| |& Over 100|$134,499.07|83|$239,323.94|183|$373,823.01| |al 603|$651,916.14|847|$924,494.43|1,450|$1,576,410.57| |||National Rank||37|41| ###### Missouri Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 54 $13,127.34 49 $23,491.19 103 $36,618.53 20 - 29 334 $327,846.46 380 $218,715.71 714 $546,562.17 30 - 39 330 $418,665.31 447 $599,451.85 777 $1,018,117.16 40 - 49 391 $956,261.70 464 $1,259,793.24 855 $2,216,054.94 50 - 59 443 $913,353.33 469 $801,085.02 912 $1,714,438.35 60 & Over 394 $871,076.59 256 $705,633.81 650 $1,576,710.40 Total 1,946 $3,500,330.73 2,065 $3,608,170.82 4,011 $7,108,501.55 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |e Range Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |der 20 54|$13,127.34|49|$23,491.19|103|$36,618.53| |- 29 334|$327,846.46|380|$218,715.71|714|$546,562.17| |- 39 330|$418,665.31|447|$599,451.85|777|$1,018,117.16| |- 49 391|$956,261.70|464|$1,259,793.24|855|$2,216,054.94| |- 59 443|$913,353.33|469|$801,085.02|912|$1,714,438.35| |& Over 394|$871,076.59|256|$705,633.81|650|$1,576,710.40| |al 1,946|$3,500,330.73|2,065|$3,608,170.82|4,011|$7,108,501.55| |||National Rank||20|19| ###### Montana Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 9 $4,716.64 8 $7,321.00 17 $12,037.64 20 - 29 64 $20,668.30 60 $59,027.97 124 $79,696.27 30 - 39 77 $77,972.58 72 $62,591.92 149 $140,564.50 40 - 49 71 $59,914.32 86 $91,164.26 157 $151,078.58 50 - 59 71 $193,520.00 95 $105,152.56 166 $298,672.56 60 & Over 100 $365,759.38 68 $32,382.05 168 $398,141.43 Total 392 $722,551.22 389 $357,639.76 781 $1,080,190.98 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |e Range Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |der 20 9|$4,716.64|8|$7,321.00|17|$12,037.64| |- 29 64|$20,668.30|60|$59,027.97|124|$79,696.27| |- 39 77|$77,972.58|72|$62,591.92|149|$140,564.50| |- 49 71|$59,914.32|86|$91,164.26|157|$151,078.58| |- 59 71|$193,520.00|95|$105,152.56|166|$298,672.56| |& Over 100|$365,759.38|68|$32,382.05|168|$398,141.43| ----- ###### Nebraska Male Female Complaints Loss Complaints Loss Total Complaints Total Loss 19 $6,572.00 18 $3,118.95 37 167 $54,335.60 90 $45,916.60 257 99 $82,981.14 116 $46,075.16 215 119 $305,700.98 126 $295,505.28 245 136 $158,213.43 86 $171,810.61 222 66 $109,163.97 59 $121,099.72 125 606 $716,967.12 495 $683,526.32 1,101 $1,400,493.44 National Rank 41 43 ###### Nevada |Col1|Male|Col3|Female|Col5|Col6|Col7| |---|---|---|---|---|---|---| |Age Range C|omplaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |Under 20|19|$6,572.00|18|$3,118.95|37|$9,690.95| |20 - 29|167|$54,335.60|90|$45,916.60|257|$100,252.20| |30 - 39|99|$82,981.14|116|$46,075.16|215|$129,056.30| |40 - 49|119|$305,700.98|126|$295,505.28|245|$601,206.26| |50 - 59|136|$158,213.43|86|$171,810.61|222|$330,024.04| |60 & Over|66|$109,163.97|59|$121,099.72|125|$230,263.69| |Total|606|$716,967.12|495|$683,526.32|1,101|$1,400,493.44| ||||National Rank||41|43| Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 46 $16,257.65 71 $68,559.99 117 $84,817.64 20 - 29 204 $187,567.88 257 $225,215.26 461 $412,783.14 30 - 39 277 $596,826.82 431 $1,028,784.51 708 $1,625,611.33 40 - 49 372 $811,172.68 401 $517,472.70 773 $1,328,645.38 50 - 59 350 $979,137.12 461 $1,075,222.24 811 $2,054,359.36 60 & Over 368 $857,861.61 317 $476,585.53 685 $1,334,447.14 Total 1,617 $3,448,823.76 1,938 $3,391,840.23 3,555 $6,840,663.99 |Col1|Male|Col3|Female|Col5|Col6|Col7| |---|---|---|---|---|---|---| |Age Range C|omplaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |Under 20|46|$16,257.65|71|$68,559.99|117|$84,817.64| |20 - 29|204|$187,567.88|257|$225,215.26|461|$412,783.14| |30 - 39|277|$596,826.82|431|$1,028,784.51|708|$1,625,611.33| |40 - 49|372|$811,172.68|401|$517,472.70|773|$1,328,645.38| |50 - 59|350|$979,137.12|461|$1,075,222.24|811|$2,054,359.36| |60 & Over|368|$857,861.61|317|$476,585.53|685|$1,334,447.14| |Total|1,617|$3,448,823.76|1,938|$3,391,840.23|3,555|$6,840,663.99| ||||National Rank||23|21| ###### New Hampshire Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 14 $5,984.00 13 $19,266.88 27 $25,250.88 20 - 29 64 $35,560.14 76 $41,204.18 140 $76,764.32 30 - 39 95 $47,429.90 100 $45,372.86 195 $92,802.76 40 - 49 122 $179,537.78 130 $164,167.89 252 $343,705.67 50 - 59 115 $129,479.56 131 $276,941.10 246 $406,420.66 60 & Over 113 $60,523.84 74 $93,086.22 187 $153,610.06 Total 523 $458,515.22 524 $640,039.13 1,047 $1,098,554.35 |Col1|Male|Col3|Female|Col5|Col6|Col7| |---|---|---|---|---|---|---| |Age Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |Under 20|14|$5,984.00|13|$19,266.88|27|$25,250.88| |20 - 29|64|$35,560.14|76|$41,204.18|140|$76,764.32| |30 - 39|95|$47,429.90|100|$45,372.86|195|$92,802.76| |40 - 49|122|$179,537.78|130|$164,167.89|252|$343,705.67| |50 - 59|115|$129,479.56|131|$276,941.10|246|$406,420.66| |60 & Over|113|$60,523.84|74|$93,086.22|187|$153,610.06| ----- ###### New Jersey Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 119 $70,686.10 87 $46,419.67 206 $117,105.77 20 - 29 511 $906,614.09 478 $449,968.44 989 $1,356,582.53 30 - 39 591 $1,614,292.47 548 $432,896.58 1,139 $2,047,189.05 40 - 49 636 $1,685,173.42 727 $1,924,819.61 1,363 $3,609,993.03 50 - 59 3,836 $1,397,014.71 652 $1,685,019.04 4,488 $3,082,033.75 60 & Over 533 $967,921.98 321 $752,683.97 854 $1,720,605.95 Total 6,226 $6,641,702.77 2,813 $5,291,807.31 9,039 $11,933,510.08 |Col1|Male|Col3|Female|Col5|Col6|Col7| |---|---|---|---|---|---|---| |ge Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |nder 20|119|$70,686.10|87|$46,419.67|206|$117,105.77| |0 - 29|511|$906,614.09|478|$449,968.44|989|$1,356,582.53| |0 - 39|591|$1,614,292.47|548|$432,896.58|1,139|$2,047,189.05| |0 - 49|636|$1,685,173.42|727|$1,924,819.61|1,363|$3,609,993.03| |0 - 59|3,836|$1,397,014.71|652|$1,685,019.04|4,488|$3,082,033.75| |0 & Over|533|$967,921.98|321|$752,683.97|854|$1,720,605.95| |otal|6,226|$6,641,702.77|2,813|$5,291,807.31|9,039|$11,933,510.08| ||||National Rank||5|9| ###### New Mexico Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 22 $7,469.98 14 $7,553.95 36 $15,023.93 20 - 29 127 $162,765.57 106 $70,248.16 233 $233,013.73 30 - 39 111 $276,155.99 134 $275,643.07 245 $551,799.06 40 - 49 133 $176,433.57 161 $215,837.90 294 $392,271.47 50 - 59 146 $341,800.09 234 $502,170.44 380 $843,970.53 60 & Over 196 $225,018.86 137 $105,508.39 333 $330,527.25 Total 735 $1,189,644.06 786 $1,176,961.91 1,521 $2,366,605.97 |Col1|Male|Col3|Female|Col5|Col6|Col7| |---|---|---|---|---|---|---| |ge Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |nder 20|22|$7,469.98|14|$7,553.95|36|$15,023.93| |0 - 29|127|$162,765.57|106|$70,248.16|233|$233,013.73| |0 - 39|111|$276,155.99|134|$275,643.07|245|$551,799.06| |0 - 49|133|$176,433.57|161|$215,837.90|294|$392,271.47| |0 - 59|146|$341,800.09|234|$502,170.44|380|$843,970.53| |0 & Over|196|$225,018.86|137|$105,508.39|333|$330,527.25| |otal|735|$1,189,644.06|786|$1,176,961.91|1,521|$2,366,605.97| ||||National Rank||36|36| ###### New York Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 301 $112,047.71 195 $105,768.76 496 $217,816.47 20 - 29 1,282 $1,637,138.18 1,328 $1,278,590.20 2,610 $2,915,728.38 30 - 39 1,280 $2,421,864.99 1,358 $2,177,386.53 2,638 $4,599,251.52 40 - 49 1,372 $3,547,150.13 1,437 $3,720,936.91 2,809 $7,268,087.04 50 - 59 1,686 $3,363,710.98 1,451 $3,762,977.25 3,137 $7,126,688.23 60 & Over 1,070 $4,193,186.93 757 $1,787,838.30 1,827 $5,981,025.23 Total 6,991 $15,275,098.92 6,526 $12,833,497.95 13,517 $28,108,596.87 |Col1|New York Male Female|Col3|Col4|Col5|Col6|Col7| |---|---|---|---|---|---|---| ||||Female|||| |e Range|Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |der 20|301|$112,047.71|195|$105,768.76|496|$217,816.47| |- 29|1,282|$1,637,138.18|1,328|$1,278,590.20|2,610|$2,915,728.38| |- 39|1,280|$2,421,864.99|1,358|$2,177,386.53|2,638|$4,599,251.52| |- 49|1,372|$3,547,150.13|1,437|$3,720,936.91|2,809|$7,268,087.04| |- 59|1,686|$3,363,710.98|1,451|$3,762,977.25|3,137|$7,126,688.23| |& Over|1,070|$4,193,186.93|757|$1,787,838.30|1,827|$5,981,025.23| ----- Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 99 $46,065.39 87 $92,879.38 186 $138,944.77 20 - 29 508 $647,348.87 652 $389,763.60 1,160 $1,037,112.47 30 - 39 590 $1,121,119.63 661 $617,722.58 1,251 $1,738,842.21 40 - 49 672 $897,966.48 821 $1,308,288.02 1,493 $2,206,254.50 50 - 59 606 $2,063,850.69 680 $841,213.12 1,286 $2,905,063.81 60 & Over 505 $1,181,764.42 396 $1,007,285.89 901 $2,189,050.31 Total 2,980 $5,958,115.48 3,297 $4,257,152.59 6,277 $10,215,268.07 |Col1|North Carolina|Col3|Col4|Col5|Col6|Col7| |---|---|---|---|---|---|---| ||North Carolina Male Female|||||| ||Male||Female|||| |Range Co|mplaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |er 20|99|$46,065.39|87|$92,879.38|186|$138,944.77| |29|508|$647,348.87|652|$389,763.60|1,160|$1,037,112.47| |39|590|$1,121,119.63|661|$617,722.58|1,251|$1,738,842.21| |49|672|$897,966.48|821|$1,308,288.02|1,493|$2,206,254.50| |59|606|$2,063,850.69|680|$841,213.12|1,286|$2,905,063.81| |& Over|505|$1,181,764.42|396|$1,007,285.89|901|$2,189,050.31| |l|2,980|$5,958,115.48|3,297|$4,257,152.59|6,277|$10,215,268.07| ||||National Rank||11|12| ###### North Dakota Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 7 $3,604.98 11 $15,233.70 18 $18,838.68 20 - 29 44 $32,002.11 60 $12,784.90 104 $44,787.01 30 - 39 44 $333,619.48 50 $17,048.25 94 $350,667.73 40 - 49 41 $264,066.59 41 $234,752.66 82 $498,819.25 50 - 59 45 $231,483.10 35 $234,243.75 80 $465,726.85 60 & Over 28 $7,699.30 21 $114,251.89 49 $121,951.19 Total 209 $872,475.56 218 $628,315.15 427 $1,500,790.71 |Col1|Male|Col3|Female|Col5|Col6|Col7| |---|---|---|---|---|---|---| |Range Co|mplaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |r 20|7|$3,604.98|11|$15,233.70|18|$18,838.68| |29|44|$32,002.11|60|$12,784.90|104|$44,787.01| |39|44|$333,619.48|50|$17,048.25|94|$350,667.73| |49|41|$264,066.59|41|$234,752.66|82|$498,819.25| |59|45|$231,483.10|35|$234,243.75|80|$465,726.85| |Over|28|$7,699.30|21|$114,251.89|49|$121,951.19| |l|209|$872,475.56|218|$628,315.15|427|$1,500,790.71| ||||National Rank||50|42| ###### Ohio Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 107 $41,700.10 138 $61,780.58 245 $103,480.68 20 - 29 550 $303,823.15 684 $328,612.34 1,234 $632,435.49 30 - 39 654 $988,770.08 802 $553,109.25 1,456 $1,541.879.33 40 - 49 695 $798,809.47 872 $953,741.15 1,567 $1,752,550.62 50 - 59 727 $1,862,651.23 802 $1,766,926.91 1,529 $3,629,578.14 60 & Over 781 $923,423.49 422 $1,293,565.28 1,203 $2,216,988.77 Total 3,514 $4,919,177.52 3,720 $4,957,735.51 7,234 $9,876,913.03 |Col1|Male|Col3|Female|Col5|Col6|Col7| |---|---|---|---|---|---|---| |Range Co|mplaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |er 20|107|$41,700.10|138|$61,780.58|245|$103,480.68| |29|550|$303,823.15|684|$328,612.34|1,234|$632,435.49| |39|654|$988,770.08|802|$553,109.25|1,456|$1,541.879.33| |49|695|$798,809.47|872|$953,741.15|1,567|$1,752,550.62| |59|727|$1,862,651.23|802|$1,766,926.91|1,529|$3,629,578.14| |Over|781|$923,423.49|422|$1,293,565.28|1,203|$2,216,988.77| |l|3,514|$4,919,177.52|3,720|$4,957,735.51|7,234|$9,876,913.03| ----- ###### Oklahoma Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 33 $16,569.46 31 $11,957.82 64 $28,527.28 20 - 29 165 $131,200.99 239 $154,596.34 404 $285,797.33 30 - 39 189 $371,058.89 240 $143,917.20 429 $514,976.09 40 - 49 237 $238,605.08 249 $194,993.01 486 $433,598.09 50 - 59 283 $700,682.35 231 $448,507.94 514 $1,149,190.29 60 & Over 219 $1,143,411.33 147 $242,084.26 366 $1,385,495.59 Total 1,126 $2,601,528.10 1,137 $1,196,056.57 2,263 $3,797,584.67 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |nge Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |20 33|$16,569.46|31|$11,957.82|64|$28,527.28| |165|$131,200.99|239|$154,596.34|404|$285,797.33| |189|$371,058.89|240|$143,917.20|429|$514,976.09| |237|$238,605.08|249|$194,993.01|486|$433,598.09| |283|$700,682.35|231|$448,507.94|514|$1,149,190.29| |ver 219|$1,143,411.33|147|$242,084.26|366|$1,385,495.59| |1,126|$2,601,528.10|1,137|$1,196,056.57|2,263|$3,797,584.67| |||National Rank||30|30| ###### Oregon Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 41 $22,377.57 48 $22,927.82 89 $45,305.39 20 - 29 229 $106,237.26 275 $119,462.83 504 $225,700.09 30 - 39 285 $322,300.80 311 $307,099.47 596 $629,400.27 40 - 49 322 $570,266.23 374 $650,844.52 696 $1,221,110.75 50 - 59 378 $1,084,503.30 421 $404,636.27 799 $1,489,139.57 60 & Over 405 $835,704.58 324 $1,720,004.45 729 $2,555,709.03 Total 1,660 $2,941,389.74 1,753 $3,224,975.36 3,413 $6,166,365.10 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |nge Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |20 41|$22,377.57|48|$22,927.82|89|$45,305.39| |229|$106,237.26|275|$119,462.83|504|$225,700.09| |285|$322,300.80|311|$307,099.47|596|$629,400.27| |322|$570,266.23|374|$650,844.52|696|$1,221,110.75| |378|$1,084,503.30|421|$404,636.27|799|$1,489,139.57| |ver 405|$835,704.58|324|$1,720,004.45|729|$2,555,709.03| |1,660|$2,941,389.74|1,753|$3,224,975.36|3,413|$6,166,365.10| |||National Rank||24|23| ###### Pennsylvania Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 139 $88,510.96 119 $45,151.22 258 $133,662.18 20 - 29 764 $584,058.42 766 $493,525.84 1,530 $1,077,584.26 30 - 39 874 $1,164,792.76 968 $1,061,992.89 1,842 $2,226,785.65 40 - 49 877 $1,193,947.76 1,016 $1,430,630.85 1,893 $2,624,578.61 50 - 59 945 $2,260,248.50 994 $2,386,943.57 1,939 $4,647,192.07 60 & Over 749 $1,547,404.14 552 $2,044,046.36 1,301 $3,591,450.50 Total 4,348 $6,838,962.54 4,415 $7,462,290.73 8,763 $14,301,253.27 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |nge Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |0 139|$88,510.96|119|$45,151.22|258|$133,662.18| |764|$584,058.42|766|$493,525.84|1,530|$1,077,584.26| |874|$1,164,792.76|968|$1,061,992.89|1,842|$2,226,785.65| |877|$1,193,947.76|1,016|$1,430,630.85|1,893|$2,624,578.61| |945|$2,260,248.50|994|$2,386,943.57|1,939|$4,647,192.07| |ver 749|$1,547,404.14|552|$2,044,046.36|1,301|$3,591,450.50| |4,348|$6,838,962.54|4,415|$7,462,290.73|8,763|$14,301,253.27| ----- ###### Rhode Island Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 23 $7,000.70 5 $441.90 28 $7,442.60 20 - 29 76 $151,786.07 56 $20,950.37 132 $172,736.44 30 - 39 73 $18,309.42 61 $31,130.69 134 $49,440.11 40 - 49 70 $42,926.21 102 $257,903.56 172 $300,829.77 50 - 59 67 $270,812.11 81 $164,686.29 148 $435,498.40 60 & Over 65 $44,406.70 52 $162,717.58 117 $207,124.28 Total 374 $535,241.21 357 $637,830.39 731 $1,173,071.60 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |nge Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |20 23|$7,000.70|5|$441.90|28|$7,442.60| |76|$151,786.07|56|$20,950.37|132|$172,736.44| |73|$18,309.42|61|$31,130.69|134|$49,440.11| |70|$42,926.21|102|$257,903.56|172|$300,829.77| |67|$270,812.11|81|$164,686.29|148|$435,498.40| |ver 65|$44,406.70|52|$162,717.58|117|$207,124.28| |374|$535,241.21|357|$637,830.39|731|$1,173,071.60| |||National Rank||46|45| ###### South Carolina Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 45 $17,861.67 38 $21,790.41 83 $39,652.08 20 - 29 221 $236,701.47 325 $187,523.76 546 $424,225.23 30 - 39 251 $334,732.73 451 $189,661.40 702 $524,394.13 40 - 49 342 $416,129.44 353 $663,163.50 695 $1,079,292.94 50 - 59 374 $1,108,665.25 373 $730,396.90 747 $1,839,062.15 60 & Over 347 $1,181,133.81 213 $546,142.70 560 $1,727,276.51 Total 1,580 $3,295,224.37 1,753 $2,338,678.67 3,333 $5,633,903.04 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |nge Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |0 45|$17,861.67|38|$21,790.41|83|$39,652.08| |221|$236,701.47|325|$187,523.76|546|$424,225.23| |251|$334,732.73|451|$189,661.40|702|$524,394.13| |342|$416,129.44|353|$663,163.50|695|$1,079,292.94| |374|$1,108,665.25|373|$730,396.90|747|$1,839,062.15| |er 347|$1,181,133.81|213|$546,142.70|560|$1,727,276.51| |1,580|$3,295,224.37|1,753|$2,338,678.67|3,333|$5,633,903.04| |||National Rank||25|24| ###### South Dakota Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 9 $7,071.00 5 $2,680.00 14 $9,751.00 20 - 29 57 $42,845.21 31 $8,030.97 88 $50,876.18 30 - 39 28 $17,403.98 42 $27,303.25 70 $44,707.23 40 - 49 39 $64,167.93 43 $15,438.03 82 $79,605.96 50 - 59 46 $177,030.54 38 $41,930.88 84 $218,961.42 60 & Over 39 $142,154.30 17 $46,734.22 56 $188,888.52 Total 218 $450,672.96 176 $142,117.35 394 $592,790.31 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |ge Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |0 9|$7,071.00|5|$2,680.00|14|$9,751.00| |57|$42,845.21|31|$8,030.97|88|$50,876.18| |28|$17,403.98|42|$27,303.25|70|$44,707.23| |39|$64,167.93|43|$15,438.03|82|$79,605.96| |46|$177,030.54|38|$41,930.88|84|$218,961.42| |er 39|$142,154.30|17|$46,734.22|56|$188,888.52| |218|$450,672.96|176|$142,117.35|394|$592,790.31| National Rank 51 50 ----- ###### Tennessee Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 61 $32,991.88 85 $33,231.25 146 $66,223.13 20 - 29 377 $360,195.54 419 $449,224.35 796 $809,419.89 30 - 39 415 $754,739.69 502 $804,392.06 917 $1,559,131.75 40 - 49 444 $484,488.90 616 $690,480.47 1,060 $1,174,969.37 50 - 59 442 $860,521.10 649 $1,090,172.89 1,091 $1,950,693.99 60 & Over 405 $847,718.08 312 $919,804.78 717 $1,767,522.86 Total 2,144 $3,340,655.19 2,583 $3,987,305.80 4,727 $7,327,960.99 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |nge Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |20 61|$32,991.88|85|$33,231.25|146|$66,223.13| |377|$360,195.54|419|$449,224.35|796|$809,419.89| |415|$754,739.69|502|$804,392.06|917|$1,559,131.75| |444|$484,488.90|616|$690,480.47|1,060|$1,174,969.37| |442|$860,521.10|649|$1,090,172.89|1,091|$1,950,693.99| |ver 405|$847,718.08|312|$919,804.78|717|$1,767,522.86| |2,144|$3,340,655.19|2,583|$3,987,305.80|4,727|$7,327,960.99| |||National Rank||17|17| ###### Texas Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 284 $146,140.53 234 $175,653.36 518 $321,793.89 20 - 29 1,395 $1,358,201.73 1,698 $1,077,641.35 3,093 $2,435,843.08 30 - 39 1,703 $3,160,996.13 1,849 $2,744,378.86 3,552 $5,905,374.99 40 - 49 1,740 $3,763,152.41 1,978 $3,479,689.46 3,718 $7,242,841.87 50 - 59 1,684 $3,680,005.48 2,010 $4,394,153.07 3,694 $8,074,158.55 60 & Over 1,522 $3,219,627.18 1,022 $3,245,852.65 2,544 $6,465,479.83 Total 8,328 $15,328,123.46 8,791 $15,117,368.75 17,119 $30,445,492.21 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |nge Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |20 284|$146,140.53|234|$175,653.36|518|$321,793.89| |1,395|$1,358,201.73|1,698|$1,077,641.35|3,093|$2,435,843.08| |1,703|$3,160,996.13|1,849|$2,744,378.86|3,552|$5,905,374.99| |1,740|$3,763,152.41|1,978|$3,479,689.46|3,718|$7,242,841.87| |1,684|$3,680,005.48|2,010|$4,394,153.07|3,694|$8,074,158.55| |ver 1,522|$3,219,627.18|1,022|$3,245,852.65|2,544|$6,465,479.83| |8,328|$15,328,123.46|8,791|$15,117,368.75|17,119|$30,445,492.21| |||National Rank||3|3| ###### Utah Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 37 $14,926.96 31 $10,972.89 68 $25,899.85 20 - 29 228 $484,440.16 181 $156,826.98 409 $641,267.14 30 - 39 210 $496,990.83 218 $234,448.16 428 $731,438.99 40 - 49 190 $287,056.65 175 $458,050.31 365 $745,106.96 50 - 59 181 $324,450.28 145 $212,830.98 326 $537,281.26 60 & Over 173 $225,526.98 99 $100,059.09 272 $325,586.07 Total 1,019 $1,833,391.86 849 $1,173,188.41 1,868 $3,006,580.27 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |nge Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |0 37|$14,926.96|31|$10,972.89|68|$25,899.85| |228|$484,440.16|181|$156,826.98|409|$641,267.14| |210|$496,990.83|218|$234,448.16|428|$731,438.99| |190|$287,056.65|175|$458,050.31|365|$745,106.96| |181|$324,450.28|145|$212,830.98|326|$537,281.26| |er 173|$225,526.98|99|$100,059.09|272|$325,586.07| ----- ###### Vermont Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 11 $5,439.62 10 $2,052.10 21 $7,491.72 20 - 29 38 $22,794.35 37 $14,352.05 75 $37,146.40 30 - 39 42 $30,620.88 42 $67,260.12 84 $97,881.00 40 - 49 54 $9,986.82 47 $37,524.89 101 $47,511.71 50 - 59 52 $43,073.78 55 $137,582.00 107 $180,655.78 60 & Over 47 $62,421.85 29 $130,159.41 76 $192,581.26 Total 244 $174,337.30 220 $388,930.57 464 $563,267.87 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |e Range Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |der 20 11|$5,439.62|10|$2,052.10|21|$7,491.72| |- 29 38|$22,794.35|37|$14,352.05|75|$37,146.40| |- 39 42|$30,620.88|42|$67,260.12|84|$97,881.00| |- 49 54|$9,986.82|47|$37,524.89|101|$47,511.71| |- 59 52|$43,073.78|55|$137,582.00|107|$180,655.78| |& Over 47|$62,421.85|29|$130,159.41|76|$192,581.26| |al 244|$174,337.30|220|$388,930.57|464|$563,267.87| |||National Rank||48|51| ###### Virginia Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 123 $59,399.18 107 $48,623.33 230 $108,022.51 20 - 29 571 $572,012.52 1,119 $614,638.17 1,690 $1,186,650.69 30 - 39 684 $553,957.55 805 $701,707.31 1,489 $1,255,664.86 40 - 49 781 $1,471,279.99 887 $1,544,792.78 1,668 $3,016,072.77 50 - 59 694 $1,228,802.73 799 $1,893,124.40 1,493 $3,121,927.13 60 & Over 742 $1,569,478.76 500 $1,853,267.51 1,242 $3,422,746.27 Total 3,595 $5,454,930.73 4,217 $6,656,153.50 7,812 $12,111,084.23 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |e Range Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |der 20 123|$59,399.18|107|$48,623.33|230|$108,022.51| |- 29 571|$572,012.52|1,119|$614,638.17|1,690|$1,186,650.69| |- 39 684|$553,957.55|805|$701,707.31|1,489|$1,255,664.86| |- 49 781|$1,471,279.99|887|$1,544,792.78|1,668|$3,016,072.77| |- 59 694|$1,228,802.73|799|$1,893,124.40|1,493|$3,121,927.13| |& Over 742|$1,569,478.76|500|$1,853,267.51|1,242|$3,422,746.27| |al 3,595|$5,454,930.73|4,217|$6,656,153.50|7,812|$12,111,084.23| |||National Rank||8|8| ###### Washington Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 111 $47,517.35 75 $38,524.23 186 $86,041.58 20 - 29 493 $501,023.86 461 $388,307.06 954 $889,330.92 30 - 39 584 $640,557.67 591 $487,569.71 1,175 $1,128,127.38 40 - 49 795 $890,018.05 720 $1,330,892.48 1,515 $2,220,910.53 50 - 59 693 $1,386,839.86 742 $2,241,266.99 1,435 $3,628,106.85 60 & Over 705 $2,021,630.29 464 $1,541,714.64 1,169 $3,563,344.93 Total 3,381 $5,487,587.08 3,053 $6,028,275.11 6,434 $11,515,862.19 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |e Range Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |der 20 111|$47,517.35|75|$38,524.23|186|$86,041.58| |- 29 493|$501,023.86|461|$388,307.06|954|$889,330.92| |- 39 584|$640,557.67|591|$487,569.71|1,175|$1,128,127.38| |- 49 795|$890,018.05|720|$1,330,892.48|1,515|$2,220,910.53| |- 59 693|$1,386,839.86|742|$2,241,266.99|1,435|$3,628,106.85| |& Over 705|$2,021,630.29|464|$1,541,714.64|1,169|$3,563,344.93| ----- ###### West Virginia Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 19 $18,226.95 21 $12,190.65 40 $30,417.60 20 - 29 84 $35,856.75 151 $73,850.45 235 $109,707.20 30 - 39 111 $110,840.31 133 $77,454.97 244 $188,295.28 40 - 49 105 $150,473.25 174 $725,830.81 279 $876,304.06 50 - 59 122 $502,881.36 157 $753,903.50 279 $1,256,784.86 60 & Over 90 $88,217.97 88 $118,770.92 178 $206,988.89 Total 531 $906,496.59 724 $1,762,001.30 1,255 $2,668,497.89 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |Range Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |r 20 19|$18,226.95|21|$12,190.65|40|$30,417.60| |29 84|$35,856.75|151|$73,850.45|235|$109,707.20| |39 111|$110,840.31|133|$77,454.97|244|$188,295.28| |49 105|$150,473.25|174|$725,830.81|279|$876,304.06| |59 122|$502,881.36|157|$753,903.50|279|$1,256,784.86| |Over 90|$88,217.97|88|$118,770.92|178|$206,988.89| |l 531|$906,496.59|724|$1,762,001.30|1,255|$2,668,497.89| |||National Rank||38|35| ###### Wisconsin Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 68 $27,214.35 58 $19,282.59 126 $46,496.94 20 - 29 292 $295,805.36 329 $241,320.37 621 $537,125.73 30 - 39 316 $395,704.44 379 $238,859.62 695 $634,564.06 40 - 49 335 $516,295.03 480 $813,376.16 815 $1,329,671.19 50 - 59 391 $1,408,422.37 401 $1,109,762.06 792 $2,518,184.43 60 & Over 314 $715,556.50 230 $465,887.33 544 $1,181,443.83 Total 1,716 $3,358,998.05 1,877 $2,888,488.13 3,593 $6,247,486.18 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |Range Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |r 20 68|$27,214.35|58|$19,282.59|126|$46,496.94| |29 292|$295,805.36|329|$241,320.37|621|$537,125.73| |39 316|$395,704.44|379|$238,859.62|695|$634,564.06| |49 335|$516,295.03|480|$813,376.16|815|$1,329,671.19| |59 391|$1,408,422.37|401|$1,109,762.06|792|$2,518,184.43| |Over 314|$715,556.50|230|$465,887.33|544|$1,181,443.83| |l 1,716|$3,358,998.05|1,877|$2,888,488.13|3,593|$6,247,486.18| |||National Rank||22|22| ###### Wyoming Age Range Complaints Loss Complaints Loss Total Complaints Total Loss Under 20 6 $1,635.85 3 $1,140.00 9 $2,775.85 20 - 29 46 $27,452.89 45 $27,000.30 91 $54,453.19 30 - 39 34 $106,287.69 40 $29,951.78 74 $136,239.47 40 - 49 39 $15,077.00 56 $28,591.94 95 $43,668.94 50 - 59 51 $157,025.28 60 $32,441.44 111 $189,466.72 60 & Over 51 $159,011.04 30 $27,599.74 81 $186,610.78 Total 227 $466,489.75 234 $146,725.20 461 $613,214.95 |Male|Col2|Female|Col4|Col5|Col6| |---|---|---|---|---|---| |Range Complaints|Loss|Complaints|Loss|Total Complaints|Total Loss| |er 20 6|$1,635.85|3|$1,140.00|9|$2,775.85| |29 46|$27,452.89|45|$27,000.30|91|$54,453.19| |39 34|$106,287.69|40|$29,951.78|74|$136,239.47| |49 39|$15,077.00|56|$28,591.94|95|$43,668.94| |59 51|$157,025.28|60|$32,441.44|111|$189,466.72| |Over 51|$159,011.04|30|$27,599.74|81|$186,610.78| ----- -----