{ "id": "774c40fd-1980-41d8-a684-14041e243928", "created_at": "2026-04-06T15:54:14.690485Z", "updated_at": "2026-04-10T03:20:36.171352Z", "deleted_at": null, "sha1_hash": "4b1c8adffd70661a7be3a026ba309c6bc3a89fce", "title": "Secure remote access and support | TeamViewer", "llm_title": "", "authors": "", "file_creation_date": "0001-01-01T00:00:00Z", "file_modification_date": "0001-01-01T00:00:00Z", "file_size": 5159929, "plain_text": "Secure remote access and support | TeamViewer\r\nBy Neal Silverstein Head of Technology Customer Service at Specsavers\r\nArchived: 2026-04-06 15:38:24 UTC\r\n118,115 reviews\r\nhttps://www.teamviewer.com/en/products/teamviewer/\r\nPage 1 of 20\n\n3,649 reviews\r\n2,714 reviews\r\nhttps://www.teamviewer.com/en/products/teamviewer/\r\nPage 2 of 20\n\n11,513 reviews\r\nTeamViewer DEX Essentials means proactive IT\r\nReal-time visibility, actionable insights, and automation built for tomorrow.\r\nReal-time visibility\r\nMonitor real-time and historical data across your endpoint environment.\r\nActionable insights\r\nGet insights across performance, applications, operating systems, security, and networking categories.\r\nAutomated remediation\r\nReduce manual workload by automating recurring fixes.\r\nhttps://www.teamviewer.com/en/products/teamviewer/\r\nPage 3 of 20\n\nRemote support\r\nFast remote support for IT professionals and teams\r\nTech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable,\r\nslow response times are not.\r\nWith TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless\r\nsupport in an instant.\r\nUse AI-powered capabilities to help your IT support teams work smarter and more efficiently.\r\nhttps://www.teamviewer.com/en/products/teamviewer/\r\nPage 4 of 20\n\nRemote access and work\r\nWork from home with remote access to the devices and servers you need\r\nRemote access removes the barrier of location, allowing you to run server maintenance from home, investigate a\r\nsystem error on the train, or anything in between.\r\nWith TeamViewer Remote, your devices, files, and applications are just a few clicks away, so you can stay\r\nproductive wherever you are. Access remotely and securely — all without a VPN.\r\nFewer tickets, faster fixes\r\nTeamViewer ONE unifies remote access, monitoring, and automation so lean teams can prevent tickets, automate\r\ntasks, and deliver better support.\r\nFeature spotlight\r\nWhether you need to maintain a lifeline to the office while traveling, reduce travel and costs associated with in-person support, or work closely with remote team members, TeamViewer Remote offers secure, efficient, and\r\neasy-to-use features designed to catapult your productivity and increase customer satisfaction.\r\nhttps://www.teamviewer.com/en/products/teamviewer/\r\nPage 5 of 20\n\nExplore all features\r\nhttps://www.teamviewer.com/en/products/teamviewer/\r\nPage 6 of 20\n\nBetter together\r\nEnhance your TeamViewer Remote subscription with our powerful add-ons for monitoring, managing, and\r\nprotecting your entire IT ecosystem.\r\nAsset Management\r\nGain instant visibility into your IT systems with asset tracking and management.\r\nMobile Device Management\r\nOnboard, manage, and monitor mobile devices in your company.\r\nDevice Monitoring\r\nhttps://www.teamviewer.com/en/products/teamviewer/\r\nPage 7 of 20\n\nPrevent unnecessary downtime and ensure your IT systems are stable, secure, and always running\r\nsmoothly.\r\nEndpoint Protection\r\nProtect your devices wherever they are with next-gen cyber defense against viruses, zero-day exploits,\r\nransomware, and more.\r\nRemote management\r\nRemote monitoring and management (RMM) for speedy and efficient IT support\r\nKnow more about your devices — manage, monitor, and protect them. Supercharge your help desk by providing\r\nproactive IT support instead of just reacting to service calls. Gain more visibility into your managed devices by\r\nmonitoring critical aspects and receiving alerts as soon as your attention is required. Deploy and patch third-party\r\napplications and keep operating systems up-to-date to provide a healthy IT infrastructure.\r\nhttps://www.teamviewer.com/en/products/teamviewer/\r\nPage 8 of 20\n\nLearn more\r\nRemote AR assistance\r\nSolve your hardware problems with augmented reality\r\nGet 360° support and solve your IT or operational problems by combining TeamViewer Remote with Assist AR’s\r\nvisual assistance. When problems arise in your company’s software or hardware, the on-site worker can connect to\r\none or more experts who can visually guide them to solve the problem using only a smartphone. Avoid travel costs\r\nwhile streamlining your processes and increasing customer satisfaction.\r\nhttps://www.teamviewer.com/en/products/teamviewer/\r\nPage 9 of 20\n\nLearn more\r\nWith new features and a fresh look, the trusted remote access and support\r\nplatform is now better than ever.\r\nTeamViewer for non-profits and education\r\nTeamViewer is dedicated to working with non-profit and educational organizations. Here’s how:\r\nhttps://www.teamviewer.com/en/products/teamviewer/\r\nPage 10 of 20\n\nRemote support for far-reaching devices\r\nFrom Hamburg to Namibia—with TeamViewer, the Steps for Children team can ensure all devices and systems\r\nare up to date and operational, helping volunteers focus on the tasks that matter most.\r\nhttps://www.teamviewer.com/en/products/teamviewer/\r\nPage 11 of 20\n\nRead more\r\nhttps://www.teamviewer.com/en/products/teamviewer/\r\nPage 12 of 20\n\nEnabled learning—anytime, anywhere\r\nTo deliver exceptional education, Edith Cowan University (ECU) relies on exceptional IT support. With\r\nTeamViewer, ECU can provide remote support to 3,700 staff members and 31,000 students across four campuses.\r\nhttps://www.teamviewer.com/en/products/teamviewer/\r\nPage 13 of 20\n\nRead more\r\nWhy choose TeamViewer Remote?\r\nEnterprise-grade security\r\nTeamViewer is secured by end-to-end 256-bit AES encryption, two-factor authentication, and other industry-grade\r\nsecurity features, such as conditional access, SSO, and much more.\r\nCross-platform\r\nhttps://www.teamviewer.com/en/products/teamviewer/\r\nPage 14 of 20\n\nTeamViewer leaves the competition behind covering the highest combined total of 127 manufacturers for mobile\r\ndevices, operating systems, and embedded devices on the market today.\r\nBest performance\r\nTeamViewer’s global access network will provide you with the best possible connection, so you can enjoy\r\nimmersive remote access and support sessions with fast transfer speeds and high image quality.\r\nSee what our customers have to say\r\n“TeamViewer is an essential tool for our IT support team at Specsavers. Thanks to its\r\nremote support functionalities, our team can connect to and service all our stores from a\r\nsingle point.”\r\nSpotlight\r\nCustomer success\r\nExperience award-winning software for secure remote access and support\r\nhttps://www.teamviewer.com/en/products/teamviewer/\r\nPage 15 of 20\n\nhttps://www.teamviewer.com/en/products/teamviewer/\r\nPage 16 of 20\n\nhttps://www.teamviewer.com/en/products/teamviewer/\r\nPage 17 of 20\n\nhttps://www.teamviewer.com/en/products/teamviewer/\r\nPage 18 of 20\n\n2026\r\nhttps://www.teamviewer.com/en/products/teamviewer/\r\nPage 19 of 20\n\nUnlock all TeamViewer features for 14 days.\r\nSource: https://www.teamviewer.com/en/products/teamviewer/\r\nhttps://www.teamviewer.com/en/products/teamviewer/\r\nPage 20 of 20", "extraction_quality": 1, "language": "EN", "sources": [ "ETDA" ], "references": [ "https://www.teamviewer.com/en/products/teamviewer/" ], "report_names": [ "teamviewer" ], "threat_actors": [], "ts_created_at": 1775490854, "ts_updated_at": 1775791236, "ts_creation_date": 0, "ts_modification_date": 0, "files": { "pdf": "https://archive.orkl.eu/4b1c8adffd70661a7be3a026ba309c6bc3a89fce.pdf", "text": "https://archive.orkl.eu/4b1c8adffd70661a7be3a026ba309c6bc3a89fce.txt", "img": "https://archive.orkl.eu/4b1c8adffd70661a7be3a026ba309c6bc3a89fce.jpg" } }